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Intake Case Coordinator Jobs (NOW HIRING)

ICF

Intake and Case Initiation Coordinator

$18.50 - $25/hr

The Intake and Case Initiation Coordinator supports ICF's delivery of a federally funded legal services network serving unaccompanied children. The coordinator helps establish and operate consistent ...

Gesher Human Services

Intake Case Manager, CI

Detroit, MI · On-site

$48K - $60K/yr

The Intake Case Manager is accountable for meeting growth targets, coordinating and documenting tours and intake meetings, and completing all required intake documentation. The Intake Case Manager ...

Gesher Human Services

Intake Case Manager, CI

Detroit, MI · On-site

$48K - $60K/yr

The Intake Case Manager is accountable for meeting growth targets, coordinating and documenting tours and intake meetings, and completing all required intake documentation. The Intake Case Manager ...

Project Renewal

Intake Case Manager

New York, NY · On-site

$42K - $47K/yr

Overall Responsibilities Under the general direction of the Director of Social Services and Clinical Coordinator, the Intake Case Manager is responsible for providing required assessments, case ...

Crossroads Talent Solutions

Case Coordinator

Columbus, OH · On-site

$18.50 - $25/hr

Case Coordinator - Medical Readiness Support Location: Columbus, Ohio Client: Ohio Army National ... Support Soldier Readiness Processing events by assisting with documentation intake and ...

Kisling, Nestico & Redick

Case Coordinator

Fairlawn, OH · On-site

$17.25 - $23.50/hr

Position Summary The Case Coordinator is responsible for the day-to-day operations of new cases ... This person reports directly to the Intake Manager and acts under his or her direction. Essential ...

Kisling, Nestico & Redick, LLC

Case Coordinator

Fairlawn, OH · On-site

$17.25 - $23.50/hr

Description Position Summary The Case Coordinator is responsible for the day-to-day operations of ... This person reports directly to the Intake Manager and acts under his or her direction. Essential ...

Libertana

HCBA Intake Case Manager

Palo Alto, CA

$50K - $78K/yr

HCBA Intake Case Manager Pay Range: $50,000-$78,000 PER YR Reporting To: HCBA Lead Intake Case ... Establishing a care coordination schedule based on the needs and acuity of the participant as ...

Kisling, Nestico & Redick, LLC

Case Coordinator

Fairlawn, OH · On-site

$17.25 - $23.50/hr

Description Position Summary The Case Coordinator is responsible for the day-to-day operations of ... This person reports directly to the Intake Manager and acts under his or her direction. Essential ...

Libertana

HCBA Intake Case Manager

Palo Alto, CA · On-site

$50K - $78K/yr

HCBA Intake Case Manager Pay Range: $50,000-$78,000 PER YR Reporting To: HCBA Lead Intake Case ... Establishing a care coordination schedule based on the needs and acuity of the participant as ...

Libertana

HCBA Intake Case Manager

Palo Alto, CA · On-site

$50K - $78K/yr

HCBA Intake Case Manager Pay Range: $50,000-$78,000 PER YR Reporting To: HCBA Lead Intake Case ... Establishing a care coordination schedule based on the needs and acuity of the participant as ...

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How much do intake case coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for intake case coordinator in the United States is $26.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $31.73 per hour, depending on experience, location, and employer.

What is an intake case coordinator?

Intake Case Coordinators are professionals who serve as the first point of contact for clients entering an organization, such as a healthcare facility, social service agency, or legal practice. They are responsible for gathering initial client information, assessing needs, and determining eligibility for services. Intake Case Coordinators also ensure that clients are directed to the appropriate programs or staff members, maintaining accurate records and facilitating a smooth intake process. Their role is vital in ensuring that clients receive timely and appropriate support from the organization.

What are the key skills and qualifications needed to thrive as an intake case coordinator?

To thrive as an Intake Case Coordinator, you need strong organizational skills, attention to detail, and a background in social work, human services, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, client databases, and intake assessment tools is typically required. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and coordinate effectively with team members. These skills ensure accurate client assessment, efficient case processing, and high-quality support for those seeking services.

What are some typical challenges intake case coordinators face when managing high case volumes, and how can they effectively address them?

Intake Case Coordinators often encounter the challenge of handling a high volume of cases while ensuring each client receives thorough attention and support. Prioritization, strong organizational skills, and effective time management are essential for balancing multiple cases simultaneously. Utilizing case management software and collaborating closely with team members can help streamline workflow and prevent important details from being overlooked. Regular communication with supervisors and colleagues also ensures that challenging cases receive appropriate support, reducing the risk of burnout.

What is the difference between Intake Case Coordinator vs Social Worker?

AspectIntake Case CoordinatorSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's or Master's degree in social work or related field; licensure often required
Work EnvironmentOffice settings, healthcare facilities, community agenciesHospitals, clinics, community organizations, client homes
Employer & Industry UsageHealthcare providers, social service agencies, insurance companiesPublic and private social service agencies, healthcare institutions
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsComparing scope of practice, credentials, and job functions

Intake Case Coordinators primarily handle initial client intake, gather information, and coordinate services, often with less formal education requirements. Social Workers have a broader scope, providing ongoing support, counseling, and case management, usually requiring advanced degrees and licensure. Both roles are vital in social services but differ in responsibilities and qualifications.

Is an intake case coordinator job stressful?

An intake case coordinator job can be stressful due to the need to manage multiple cases, meet deadlines, and handle sensitive information. The role often requires strong organizational skills, emotional resilience, and the ability to work under pressure, especially in high-demand environments such as healthcare or social services.

What is the difference between an intake case coordinator and a case manager?

An intake case coordinator is responsible for initial client assessments, gathering information, and determining eligibility for services. A case manager oversees ongoing client support, develops care plans, and coordinates services throughout the case management process. Both roles require strong communication skills and knowledge of community resources.

What cities are hiring for Intake Case Coordinator jobs?

Cities with the most Intake Case Coordinator job openings:

What are the most commonly searched types of Intake Case jobs?

The most popular types of Intake Case jobs are:

What states have the most Intake Case Coordinator jobs?

States with the most job openings for Intake Case Coordinator jobs include:

What are popular job titles related to Intake Case Coordinator jobs?

For Intake Case Coordinator jobs, the most frequently searched job titles are:

Intake Case Coordinator jobs near you
Infographic showing various Intake Case Coordinator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $55,586 per year, or $26.7 per hour.

Intake and Case Initiation Coordinator

Remote

ICF
Business Management Consulting • 5 - 10K employees
Learn more about ICFexternal

$18.50 - $25/hr

Full-time

Posted 24 days ago

Job description

The Intake and Case Initiation Coordinator supports ICF's delivery of a federally funded legal services network serving unaccompanied children. The coordinator helps establish and operate consistent intake and case initiation processes by organizing incoming case information, maintaining accurate records, routing cases and documentation, coordinating follow-up with providers and project teams, and supporting the transition from interim tools to a longer-term case management platform. The position requires sound judgment, strong attention to detail, responsiveness, and discretion when handling sensitive information.

The purpose of this project is to provide legal services for unaccompanied children from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community's skills and capacity to provide immigration legal support.

Major Duties/Responsibilities

  • Develop, test, document, modify, and continuously improve intake policies and procedures, including forms, case initiation checklists, routing protocols, data standards, and handoff procedures.
  • Receive, review, organize, and enter incoming case information from government partners, facilities, legal service providers, and internal project teams in accordance with approved procedures, exercising independent judgment, at times, to resolve intake and case initiation matters.
  • Create and maintain accurate case initiation records in designated systems, trackers, and shared files, ensuring required data are complete, consistently formatted, and ready for migration to the long-term case management platform.
  • Track provider assignment, required documentation, service continuity considerations, language needs, travel or logistics flags, deadlines, and information gaps requiring follow-up.
  • Coordinate with network management, legal service providers, workflow and data leads, training and communications staff, and project leadership to advance cases through intake and initiation.
  • Support provider onboarding and vetting by tracking submissions, confirming completeness, maintaining documentation in accordance with project procedures, and reviewing and approving exceptions within delegated authority while escalating higher-risk or precedent-setting matters as appropriate.
  • Maintain action logs, status notes, and operational summaries that give supervisors and project teams visibility into workload, risks, trends, decisions, and next steps.
  • Analyze operational trends and recurring data issues, process gaps, duplicative steps, and handoff risks; implement corrective actions and other practical improvements to strengthen intake and case initiation performance.
  • Advise project leadership on intake workflows, case initiation practices, exception handling, resource needs, and other operational decisions.
  • Make timely decisions within delegated authority that materially affect intake, case initiation, service continuity, workload management, and overall program operations, documenting rationale and escalating matters when required.
  • Prepare meeting notes, agendas, status updates, and other project documentation.
  • Protect confidential, proprietary, personally identifiable, and case-sensitive information in accordance with ICF, client, and program requirements.
  • Perform other intake, documentation, data quality, coordination, and operational support duties as assigned.

Basic Qualifications:

  • High school diploma or GED and 2+ years of experience supporting program operations, intake, case coordination, customer service, administrative coordination, data entry, project coordination, or similar work; or an equivalent combination of education and experience.
  • Strong written and oral communication skills.
  • Detail-oriented, with the ability to manage multiple tasks and prioritize competing deadlines.
  • Ability to organize incomplete or high-volume information, resolve routine data gaps, and follow through across multiple stakeholders.

Professional Qualifications:

  • Sound judgment and discretion when handling confidential, personally identifiable, and case-sensitive information.
  • Ability to problem-solve, meet deadlines, work independently, and escalate issues appropriately.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and SharePoint or similar collaboration tools.
  • Collaborative, responsive, customer-service oriented, and comfortable working in a fast-moving implementation environment.
  • Experience maintaining accurate records, trackers, forms, shared files, or case information in a structured documentation environment.
  • Experience coordinating tasks across multiple stakeholders, following up on missing information, meeting deadlines, and exercising independent assessment and judgment in a fast-paced setting.
  • Demonstrated ability to follow confidentiality, data privacy, information security, and records management requirements.

Preferred Qualifications:

  • Associate or bachelor's degree in social services, public administration, criminal justice, legal studies, public health, human services, business administration, or a related field.
  • Experience supporting federally funded, grant-funded, public-sector, legal services, refugee resettlement, immigration, child welfare, healthcare, behavioral health, or human services programs.
  • Experience using case management systems, CRM tools, SharePoint, Excel trackers, databases, or electronic records systems.
  • Bilingual or multilingual skills, especially Spanish or other languages relevant to served populations, are a plus.

Reporting Structure:

Supervision received: Receives supervision from the Intake Coordinator Supervisor.

Supervision exercised: This position does not provide direct supervision to staff.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$50,605.00 - $86,028.00Nationwide Remote Office (US99)

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