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Intake Case Manager Jobs in Illinois (NOW HIRING)

Sertoma Star Services

Case Manager

Matteson, IL

$45K - $50K/yr

Intake Case Manager * Answer intake calls and complete phone screenings for individuals requesting services. * Schedule initial intake appointments. * Update intake spreadsheets in order to track ...

Sertoma Star Services

Case Manager

Matteson, IL · On-site

$45K - $50K/yr

Intake Case Manager * Answer intake calls and complete phone screenings for individuals requesting services. * Schedule initial intake appointments. * Update intake spreadsheets in order to track ...

The Salvation Army

SSVF Case Manager

Peoria, IL · On-site

$19.97 - $23.96/hr

SSVF Case Manager -Supportive Services for Veteran Families (SSVF) Program - PEORIA/GALESBURG ... Provide intake including required documentation for admission, referral needs, program details and ...

The Salvation Army

Case Manager

Galesburg, IL · On-site

$20.67 - $24.80/hr

Conduct client intake interviews to determine eligibility for programs or agency referrals. * Provide case management services to clients to include, but not limited to: reviewing intake material for ...

Morgan & Morgan, P.A.

Case Manager

Chicago, IL · On-site

$20.50 - $26.50/hr

Manage case files from intake to closing under the direction of an attorney Qualification * Bachelor's degree (preferred) * Prior experience as a Personal Injury Case Manager preferred * At least 2 ...

The Salvation Army

Reentry Case Manager

Chicago, IL · On-site

$21.81 - $26.17/hr

Reentry Case Manager LOCATION/DEPT: Pathway Forward Program REPORTS TO: Program Manager - Case ... Works with the Intake Department and all other Pathway Forward Program staff to ensure that ...

Trinity Services, Inc.

Intake Coordinator

Joliet, IL · On-site

$45K - $47K/yr

Minimum of two years of experience in behavioral health, care coordination, intake, case management, crisis intervention, or a related human service's setting preferred. * Experience conducting ...

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Intake Case Manager information

See Illinois salary details

$14

$24

$36

How much do intake case manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for intake case manager in Illinois is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $30.05 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.
What are popular job titles related to Intake Case Manager jobs in Illinois? For Intake Case Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Intake Case Manager jobs in Illinois look for? The top searched job categories for Intake Case Manager jobs in Illinois are:
What cities in Illinois are hiring for Intake Case Manager jobs? Cities in Illinois with the most Intake Case Manager job openings:
Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Illinois as of July 2026, with employment types broken down into 83% Full Time, 13% Part Time, 3% Temporary, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $50,848 per year, or $24.4 per hour.

Case Manager

Sertoma Star Services

Matteson, IL

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Case Manager
Department: Community Mental Health and Counseling
Status: Full-time
Who We Are
At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.
Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role
As a Case Manager you will provide community support services that focus on community integration through generalization of skills within the community setting. You will also assist consumers in gaining access to resources needed during their recovery process.
Essential Functions
  • Directly deliver services in accordance with applicable Rule 132 program requirements.
  • Schedule and document all billing activities to meet departmental deadlines, timeframes and productivity standards.
  • Maintain proficiency using the most current information and technology systems available to function efficiently within the department.
  • Independently transport consumers in compliance with agency policy and procedure.
Case Manager
  • Completes all annual documentation required to maintain consumer records.
  • Provide 60% of community support individual or group services off-site.
Intake Case Manager
  • Answer intake calls and complete phone screenings for individuals requesting services.
  • Schedule initial intake appointments.
  • Update intake spreadsheets in order to track demographics.
  • Link consumers on waitlists to providers/community resources when necessary.
  • Complete standing orders for transportation.
  • Coordinate transportation.
  • Complete consumer exit interviews.
Responsibilities
  • Facilitate on-site educational individual and group services that focus on developing coping skills needed for symptom management and increasing skills needed for personal growth.
  • Assist consumers in gaining access to financial support and maintaining benefits.
  • Assist consumers in gaining access to resources needed during the recovery process.
  • Provide support in addressing immediate and basic needs of individuals served.
  • Manage multiple demands with flexibility in adapting to new challenges while maintaining priorities.
  • Maintain updated demographic and administrative information in the consumer Electronic Clinical Record.
Customer Service
  • Respect rights and responsibilities of persons served and function as an advocate.
  • Exhibit professional conduct and appearance throughout all work environments in compliance with department standards.
  • Maintain open and effective communication with agency and provider staff, family and others in response to consumer needs.
Recordkeeping
  • Schedule and update status billing activities on a daily basis in the Electronic Clinical Record.
  • Complete all billing notes by the end of the business day every Wednesday for the week prior.
  • Adhere to Rule 132 guidelines for completion and standards of clinical documentation.
  • Report and document consumer incidents in the Electronic Clinical Record.
  • Submit authorizations to ensure approvals and payment of service delivery.
Qualifications
  • Bachelor's degree in psychology, counseling, social work, or a related human services field is required within six (6) months of hire or the equivalent of a Mental Health Professional (Bachelor's degree in any field plus 5 years of supervised experience in a mental health or human services field).
  • Minimum of one year experience working with individuals with mental illness and working knowledge of the recovery-model preferred
  • One year case management, linkage, outreach, and/or community support experience preferred.
  • Experience with Medicaid Rule 132 documentation and billing requirements preferred.
  • License/Certification –Current license in counseling or social work preferred
Additional Qualifications
  • Valid Illinois driver’s license and documentation of current auto insurance, with good driving record and car available.
  • Eligible for and completion of certification process to drive PACE vehicles.
  • Must be willing to work evenings/weekend hours as necessary and be on call to respond to emergencies.
  • Sertoma Centre provides service to “at risk populations” funded primarily by the State of Illinois. As such, the agency is subject to compliance with the Healthcare Worker Background Check Act, hereafter referred to as the Act. Consequently, all employees are subject to employment eligibility conditions set forth in the Act, both now and in the future.
Benefits
  • Generous paid time off
  • 13 Paid holidays
  • Medical/Dental/Vision Insurance Plans
  • Employer Paid Insurance: Basic Life/AD amp;D and Long-Term Disability
  • Employee Assistance Program
  • 403(b) with company match
  • Tuition assistance
  • Eligibility for Public Service Loan Forgiveness
  • Ongoing training and development opportunities
Health, Safety, and Culture
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.

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