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Insurance Verification Associate Jobs (NOW HIRING)

Londen Insurance Group

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Underwriting / Phone Verification Associate

Phoenix, AZ · On-site

$21/hr

Phone Verification Associate If you have a passion for helping people, enjoy fast paced ... Company paid Life Insurance, Long and Short-term disability insurance * 401K with generous company ...

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Insurance Verification Associate information

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$26K

$67.1K

$144.5K

How much do insurance verification associate jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance verification associate in the United States is $67,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does an insurance verification associate do?

An Insurance Verification Associate is responsible for confirming a patient's insurance coverage and benefits before medical services are provided. Their tasks include contacting insurance companies, verifying policy details, determining coverage limits, and ensuring that procedures are authorized. This role helps prevent billing issues and ensures that patients and providers understand what costs will be covered. Insurance Verification Associates play a crucial part in the healthcare revenue cycle by reducing claim denials and improving the patient experience.

What are some common challenges faced by insurance verification associates, and how can they be overcome?

Insurance Verification Associates often encounter challenges such as navigating complex insurance policies, handling discrepancies in patient information, and managing high call volumes with insurance companies. To overcome these, associates should develop strong attention to detail, effective communication skills, and proficiency with insurance databases and electronic health record systems. Staying organized and keeping up-to-date with insurance policy changes also helps ensure accurate and timely verification, which ultimately supports smooth patient billing and care processes.

What are the key skills and qualifications needed to thrive as an insurance verification associate, and why are they important?

To thrive as an Insurance Verification Associate, you need strong attention to detail, knowledge of insurance policies and procedures, and typically a high school diploma or equivalent. Familiarity with insurance verification software, electronic health records (EHR) systems, and claims management tools is highly valuable. Excellent communication, problem-solving skills, and the ability to handle confidential information with discretion set top performers apart. These skills ensure accurate processing of patient insurance information, minimize billing errors, and support timely reimbursement for healthcare services.

What is the difference between Insurance Verification Associate vs Medical Billing Specialist?

AspectInsurance Verification AssociateMedical Billing Specialist
Primary RoleVerify patient insurance coverage and benefits before servicesProcess and submit medical claims for reimbursement
CredentialsHigh school diploma or equivalent; certifications like Certified Medical Administrative Assistant (CMAA) are commonHigh school diploma; certifications like Certified Professional Biller (CPB) are common
Work EnvironmentHealthcare offices, hospitals, clinicsMedical offices, billing companies, healthcare facilities
Industry UsageUsed across healthcare providers to ensure insurance coverageUsed to handle claims processing and reimbursement

The Insurance Verification Associate focuses on confirming patient insurance details to ensure coverage before treatment, while the Medical Billing Specialist handles the claims process for reimbursement. Both roles require similar certifications and work in healthcare settings, but their core responsibilities differ in the patient verification versus billing process.

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Insurance Verification Associate jobs near you
Infographic showing various Insurance Verification Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $67,113 per year, or $32.3 per hour.

Insurance Verification Representative- Onsite

Knoxville, TN • On-site

Turkey Creek Medical Center
Hospitals • 11 - 50 employees
Learn more about Turkey Creek Medical Centerexternal

$16.25 - $20.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description Job Summary
The Insurance Verification Representative is responsible for accurately verifying patient insurance coverage, benefits, and eligibility to ensure proper reimbursement and prevent service delays. This role coordinates with physician offices, case management teams, and financial counseling to facilitate pre-certifications, authorizations, and patient financial obligations. The Insurance Verification Representative plays a key role in maintaining accurate patient account liability, minimizing denials, and improving revenue cycle efficiency.
Essential Functions
  • Verifies insurance benefits, eligibility, and pre-determination requirements for all scheduled patients, ensuring accuracy and completeness before services are rendered.
  • Coordinates with physician offices to obtain required pre-authorizations and pre-certifications, preventing reschedules or cancellations due to missing approvals.
  • Confirms patient coverage for procedures and treatments, documenting insurance details, policy limitations, and reimbursement expectations.
  • Initiates financial counseling for uninsured or underinsured patients, referring them to financial assistance programs or payment plan options.
  • Accurately documents and updates patient records, including pre-certification numbers, eligibility details, and authorization statuses.
  • Communicates effectively with patients and physician offices, providing clear information regarding insurance coverage, financial responsibilities, and payment expectations.
  • Ensures timely entry of pre-registration documents into the electronic health record (EHR) and forwards them to the appropriate department.
  • Maintains accurate department records, reports, and documentation, ensuring compliance with billing, regulatory, and facility policies.
  • Identifies and resolves insurance discrepancies, proactively addressing issues that could result in billing errors or claim denials.
  • Works collaboratively with case management, patient registration, and billing teams, ensuring seamless revenue cycle operations and optimized reimbursement.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of experience in insurance verification, medical billing, or patient access in a healthcare setting required
  • 2-4 years of insurance verification experience in an acute care hospital or physician practice group preferred
  • Experience with electronic health records (EHR), insurance portals, and revenue cycle workflows preferred
Knowledge, Skills and Abilities
  • Strong knowledge of insurance verification, pre-authorizations, and patient financial services.
  • Proficiency in healthcare insurance terminology, including co-pays, deductibles, out-of-pocket costs, and covered services.
  • Ability to interpret and apply insurance policies and payer guidelines to verify eligibility and benefits accurately.
  • Effective communication and customer service skills, ensuring professional interactions with patients, physician offices, and insurance providers.
  • Strong organizational and time-management skills, handling multiple verification requests efficiently.
  • Proficiency in electronic health record (EHR) systems, payer websites, and insurance portals for eligibility verification.
  • Understanding of HIPAA regulations and patient privacy requirements when handling sensitive financial and insurance information.
Licenses and Certifications
  • CHAA - Certified Healthcare Access Associate preferred
Turkey Creek Medical Center logo

About Turkey Creek Medical Center

Sourced by ZipRecruiter

Conveniently located on Parkside Drive in Turkey Creek, Turkey Creek Medical Center offers a range of services in the heart of Knoxville, Tennessee. Our Knoxville hospital features a 24/7 emergency room, ICU, advanced surgical suites, a dedicated heart hospital, cancer care services, cardiac and pulmonary rehabilitation, sleep center, Center for Surgical Weight Loss, digital mammography and much more. The hospital offers private patient rooms, dining on request and free parking. The Tennova Physicians Plaza connects Turkey Creek Medical Center to the new Tennova Surgery Center West. The surgery center offers four, fully equipped operating rooms, two advanced endoscopic suites, and the same quality, professional care you expect from Turkey Creek Medical Center. The enclosed courtyard between the two facilities provides a comfortable, quiet respite for patients and visitors.

Industry

Hospitals

Company size

11 - 50 Employees

Headquarters location

Knoxville, TN, US

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