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Insurance Follow Up Representative Jobs (NOW HIRING)

CommonSpirit Health

Insurance Follow Up Rep

Chattanooga, TN · On-site

$16 - $19/hr

As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers. Every day you will review denials, initiate follow-up with insurers ...

Medix

Insurance Follow Up Representative

San Antonio, TX · On-site

$20 - $23/hr

Job Summary Our client is seeking a detail-oriented Insurance Follow Up Representative to join their team. The primary responsibility of this role is to monitor and track claim statuses, manage claim ...

CommonSpirit Health

Insurance Follow Up Rep

Chattanooga, TN · On-site

$16 - $19/hr

As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers. Every day you will review denials, initiate follow-up with insurers ...

Medix

Insurance Follow Up Representative

Leon Valley, TX · Hybrid

$20 - $24/hr

A Revenue Cycle Management company in San Antonio, TX is looking for experienced Insurance Follow-Up Representatives to join their team. Overview of Responsibilities: * Monitor and track claim ...

Medix

Insurance Follow Up Representative

Leon Valley, TX · Hybrid

$20 - $24/hr

A Revenue Cycle Management company in San Antonio, TX is looking for experienced Insurance Follow-Up Representatives to join their team. Overview of Responsibilities: * Monitor and track claim ...

Baptist Health

Insurance Follow Up Rep

Little Rock, AR · On-site

$16.75 - $20.25/hr

This is a first level position for an Insurance Follow-up/Denial Representative. The representative performs all functions necessary to obtain timely reimbursement or resolve denial issues. The ...

Baptist Health

Insurance Follow Up Rep

Little Rock, AR · On-site

$16.75 - $20.25/hr

This is a first level position for an Insurance Follow-up/Denial Representative. The representative performs all functions necessary to obtain timely reimbursement or resolve denial issues. The ...

Baptist Health

Insurance Follow Up Rep

Little Rock, AR · On-site

$16.75 - $20.25/hr

This is a first level position for an Insurance Follow-up/Denial Representative. The representative performs all functions necessary to obtain timely reimbursement or resolve denial issues. The ...

Insight Global

Insurance Follow Up Rep

Baltimore, MD · Remote

$19 - $23/hr

Facility Claim Follow-Up Representative Openings: 1 Location: REMOTE (Quarterly in-house requirement for team-building) * Looking for someone in Tri-state area (MD, DC, PA, VA, NJ, NY) Shift: M-F 8 ...

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Insurance Follow Up Representative information

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How much do insurance follow up representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for insurance follow up representative in the United States is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.19 per hour, depending on experience, location, and employer.

What is an insurance follow up representative?

Insurance Follow Up Representatives are professionals who work in healthcare or insurance organizations to ensure that insurance claims are processed, followed up on, and paid in a timely manner. They review outstanding claims, communicate with insurance companies to resolve issues or denials, and update patient accounts accordingly. Their role is essential for maintaining the financial health of healthcare providers by minimizing delays and maximizing reimbursement from insurance carriers.

What are the key skills and qualifications needed to thrive as an insurance follow up representative?

To thrive as an Insurance Follow Up Representative, you need a solid understanding of medical billing, insurance claims processes, and often a high school diploma or equivalent. Familiarity with healthcare billing software, EHR systems, and payer portals is typically required, and certifications like Certified Revenue Cycle Specialist (CRCS) can be advantageous. Strong attention to detail, persistence, and effective communication skills help you resolve claim denials and collaborate with insurance companies. These skills ensure timely reimbursement, minimize revenue loss, and maintain accurate patient billing records.

What are some common challenges faced by insurance follow up representatives in managing claim denials and how can they be addressed?

Insurance Follow Up Representatives often encounter challenges such as frequent claim denials, delayed payments, and complex payer requirements. To address these, representatives must stay updated on insurance policies, document interactions meticulously, and communicate effectively with both patients and insurance companies. Developing strong problem-solving skills and leveraging claim management software can help streamline the process and reduce errors. Collaboration with billing teams and maintaining up-to-date knowledge of payer rules also play a key role in overcoming these challenges.

What is the difference between Insurance Follow Up Representative vs Claims Processor?

AspectInsurance Follow Up RepresentativeClaims Processor
CredentialsHigh school diploma; some roles may prefer insurance certificationsHigh school diploma; insurance or claims certifications beneficial
Work EnvironmentOffice setting, interacting with insurance companies and clientsOffice setting, reviewing and processing insurance claims
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Primary FocusFollowing up on unpaid or delayed claims, ensuring paymentReviewing claim details, approving or denying claims

The main difference is that Insurance Follow Up Representatives focus on contacting insurance companies to resolve unpaid claims, while Claims Processors handle the initial review and decision-making on claims. Both roles require knowledge of insurance policies and strong communication skills, but their responsibilities differ in the claims lifecycle.

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Insurance Follow Up Representative jobs near you
Infographic showing various Insurance Follow Up Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,222 per year, or $18.9 per hour.

Insurance Follow Up Rep

Mountain Management Services

Chattanooga, TN

$16.42 - $23.19/hr

Full-time

Re-posted 9 days ago

Job description


Job Summary and Responsibilities

As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers.
Every day you will review denials, initiate follow-up with insurers, rectify billing errors, submit appeals, and negotiate for maximum reimbursement.
To be successful, you will understand billing regulations, possess strong problem-solving skills, and communicate effectively to optimize revenue recovery.

  • Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is received for all FMG providers.
  • Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received.
  • Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements.
  • Resubmits claims with necessary information when requested through paper or electronic methods.
  • Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify.
  • Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels.
Job Requirements

Required

  • High School Graduate, upon hire or
  • High School GED, upon hire 


Preferred

  • Other Graduation from a post-high school program in medical billing or other business-related field and Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities. 
Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.


Pay Range
$16.42 - $23.19 /hour

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