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Insurance Follow Up Rep Jobs in California (NOW HIRING)

Insight Global

Patient Account Representative

Torrance, CA · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • PTO

Heavy insurance follow up experience and denials experience * HS Diploma or GED Equivalent * Experience touching 40+ accounts per day PLUSSES: * 2+ years of Cerner experience Day To Day: Insight ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

  • PTO

Insurance Customer Service Representative responsibilities * Answer incoming call center questions ... Keep track of all customer inquiries and follow up to verify that all questions are answered ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

  • PTO

Insurance Customer Service Representative responsibilities * Answer incoming call center questions ... Keep track of all customer inquiries and follow up to verify that all questions are answered ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Chino Hills, CA · On-site

$23 - $26/hr

  • PTO

Insurance Customer Service Representative responsibilities * Answer incoming call center questions ... Keep track of all customer inquiries and follow up to verify that all questions are answered ...

Oso Home Care

Major Medical Collector HYBRID

Irvine, CA · On-site

$21 - $33.15/hr

  • Medical

Conduct comprehensive insurance follow-up with: * Medicare * Medicare Advantage * Medi-Cal ... Communicate directly with insurance representatives regarding outstanding claims, payment status ...

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All JobsInsurance Follow Up Rep JobsInsurance Follow Up Rep Jobs in California

Insurance Follow Up Rep information

See California salary details

$13

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$23

How much do insurance follow up rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance follow up rep in California is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $19.90 per hour, depending on experience, location, and employer.

What is an insurance follow up rep?

Insurance Follow Up Representatives are professionals who work in healthcare billing or medical offices to ensure that insurance claims are processed and paid in a timely manner. They review outstanding insurance claims, communicate with insurance companies to resolve denials or delays, and update patient accounts accordingly. Their role is crucial for maintaining the financial health of medical practices by minimizing unpaid claims and ensuring accurate reimbursement.

What skills and qualifications are needed to be an insurance follow up rep?

To thrive as an Insurance Follow Up Rep, you need strong knowledge of healthcare billing, insurance claim processes, and accounts receivable, typically supported by a high school diploma or equivalent. Familiarity with medical billing software, EHR systems, and payer portals is often required. Attention to detail, persistence, and effective communication are crucial soft skills for resolving claim issues and negotiating with insurance companies. These skills and qualities are important to ensure accurate reimbursement, minimize claim denials, and support the financial health of healthcare organizations.

What are common challenges faced by insurance follow up reps, and how can they be addressed?

Insurance Follow Up Reps often encounter challenges such as navigating complex payer requirements, handling claim denials, and meeting productivity targets. To address these, reps benefit from staying updated on payer policies, utilizing denial management tools, and maintaining clear communication with both payers and internal billing teams. Strong organizational skills and persistence are crucial, as resolving claims can require multiple follow-ups and thorough documentation. Regular training and collaboration with experienced team members also help reps stay effective and efficient in their role.

What is the difference between Insurance Follow Up Rep vs Claims Processor?

AspectInsurance Follow Up RepClaims Processor
Primary RoleFollow up on unpaid or delayed insurance claims to ensure paymentReview and process insurance claims for accuracy and approval
Required SkillsCommunication, persistence, knowledge of insurance policiesAttention to detail, data entry, understanding of claims procedures
Work EnvironmentOffice setting, healthcare or insurance companiesOffice setting, insurance or healthcare organizations
CertificationsGenerally none required, knowledge of insurance helpfulOften requires knowledge of claims processing systems, certifications vary

Both roles are essential in insurance operations, with the Insurance Follow Up Rep focusing on collection efforts and the Claims Processor handling claim review and approval. While they share similar environments and some skills, their core responsibilities differ in focus and daily tasks.

What are popular job titles related to Insurance Follow Up Rep jobs in California?

For Insurance Follow Up Rep jobs in California, the most frequently searched job titles are:

What job categories do people searching Insurance Follow Up Rep jobs in California look for?

The top searched job categories for Insurance Follow Up Rep jobs in California are:

What are popular job titles related to Insurance Follow Up Rep jobs in CA?

For Insurance Follow Up Rep jobs in CA, the most frequently searched job titles are:

Insurance Follow Up Rep jobs near you
Infographic showing various Insurance Follow Up Rep job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,709 per year, or $18.6 per hour.

Senior Collections Representative

University of California San Francisco

Emeryville, CA • On-site

$19.75 - $25.50/hr

Full-time

Re-posted 15 days ago

University Of California San Francisco rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

229th of 619 rated colleges and universities

Job description


Follow Up Collection Representative is responsible for collections and resolution of all inpatient and outpatient accounts with commercial insurance balances across various work queues. Follow up Representatives conduct proactive follow up with payors regarding nonpayment, underpayments or incorrect payments in a stratified manner, calculates expected reimbursement and recommends legal assignment when needed. Follow up Collection Representatives reconcile the accounts to closure and work inpatient and outpatient accounts.
Follow Up Collections Representatives utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of: Epic System, Cirius Billing System, Revenue Cycle Pro and Multiple Payor Websites. There is frequent contact with insurance company representatives, hospital and clinical departments.
Responsibilities
Follow Up Collection Representative is responsible for collections and resolution of all inpatient and outpatient accounts with commercial insurance balances across various work queues. Follow up Representatives conduct proactive follow up with payors regarding nonpayment, underpayments or incorrect payments in a stratified manner, calculates expected reimbursement and recommends legal assignment when needed. Follow up Collection Representatives reconcile the accounts to closure and work inpatient and outpatient accounts.
Follow Up Collections Representatives utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of: Epic System, Cirius Billing System, Revenue Cycle Pro and Multiple Payor Websites. There is frequent contact with insurance company representatives, hospital and clinical departments.
Qualifications
Requirements:
-HS Diploma or GED
-Two or more years of experience working in hospital billing office environment.
-Excellent of hospital billing and collections, including skillset for billing and collections of packaged claims, stop losses, per diems, carve outs and other contract terms and conditions and CPT, ICD, DRG, and HCPC codes..
-Understanding of Professional Fees.
-Strong analytical and organizational skills, interpersonal, verbal, and written communication skills.
-Excellent of computer operation to include MS Office, keyboard functions, calculator, copier and fax machine operation.
-Proactive and assertive account resolution skills.
-Must be a motivated individual with a positive and exceptional work ethic.
-Ability to follow directions and written procedures. High attention to detail is essential.
-Ability to balance assertiveness with compassion for the patient and others.
-Must be able to work onsite in our Emeryville office with the possibility of working remote from time to time.
Preferences:
-Medical terminology experience.
-ICD, CPT4, HCPCS, DRG coding experience.
-Understanding of HIPAA rules and regulations.
About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

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