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Insurance Customer Service Representative Jobs in Michigan

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service ... Life Insurance * Long and Short Term Disability Insurance * 401k with match Required Qualifications:

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Michigan

Insurance Customer Service Representative information

See Michigan salary details

$22.7K

$42.2K

$63.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for insurance customer service representative in Michigan is $42,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $47,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Michigan?

For Insurance Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Michigan look for?

The top searched job categories for Insurance Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Insurance Customer Service Representative jobs?

Cities in Michigan with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MI?

For Insurance Customer Service Representative jobs in MI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,193 per year, or $20.3 per hour.

Insurance Customer Service Manager

Allied Insurance Managers Inc.

Rochester Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Description
At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and individuals with comprehensive, cost-effective options by partnering with a wide range of insurance providers. As a Customer Service Manager, you'll play a vital role in leading our customer service department, leveraging your communication skills and problem-solving abilities to enhance client satisfaction and team performance.
In this dynamic role, your expertise will help shape the future of our agency while you enjoy competitive pay, career advancement opportunities, and a supportive work culture. We offer a robust benefits package that includes medical, dental, and vision insurance, disability and life coverage, paid vacation and holidays, and a 401(k) profit-sharing plan. If you're ready to contribute to a thriving team and advance your career in the insurance industry, let's connect and explore this opportunity together.
Responsibilities
$47
Qualifications
• The ideal candidate should possess a bachelor's degree from a college
• Five years of experience in customer service within the commercial insurance industry is preferred, but not required
• Holding a Michigan PC Insurance License is preferred
• Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360).
• Proven ability to build and lead a team

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