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Insurance Customer Service Representative Jobs in Michigan

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Insurance Customer Service Representative information

See Michigan salary details

$22.7K

$42.2K

$63.6K

How much do insurance customer service representative jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance customer service representative in Michigan is $42,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $47,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Michigan?

For Insurance Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Michigan look for?

The top searched job categories for Insurance Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Insurance Customer Service Representative jobs?

Cities in Michigan with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MI?

For Insurance Customer Service Representative jobs in MI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $42,193 per year, or $20.3 per hour.

Insurance Customer Service

Montgomery Agency

Rochester Hills, MI • On-site

$45K - $60K/yr

Full-time

PTO

Posted 18 days ago

Job description

At The Montgomery Agency, we value our employees and strive to build a friendly, casual, and fun work atmosphere that helps create long-lasting employment relationships. Join a team of great well-adjusted socially mature co-workers to engage and help you be at your daily best. Team members are always willing to help out in a positive way when you need it. Management philosophy is have fun while getting it done; where you will have a variety of experiences and responsibilities to be challenged daily with the trust and freedom to perform your role.

Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. NO SALES, this is a customer service role. Apply now!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Paid Holidays

Evenings Off

Mon-Fri Schedule

Team Lunches

Bonus

Opportunity to work from home

Work equipment supplied

Licensed Preferred willing to train

License Education Paid

Casual office atmosphere

Career Growth Opportunities


Responsibilities
  • Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.
  • Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.
  • Process policy changes and endorsements with attention to detail and accuracy.
  • Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.
  • Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.
  • Assist in customer claims processing and resolution.

Requirements
  • Licensed Agent: Must have a valid insurance license in Michigan.
  • Customer Service Skills: Excellent communication and customer service skills to effectively assist and support customers.
  • Attention to Detail: Strong attention to detail to ensure accuracy in policy management and customer assistance.
  • Problem-Solving: Ability to effectively identify and resolve customer issues and concerns.
  • Team Player: Ability to collaborate with other team members and work together to achieve common goals.
  • Professionalism: Maintain a professional and positive demeanor at all times, representing Montgomery Agency in a positive light.

Closing Statement

Everything we do at our agency is driven by a shared purpose to protect our customers from life's uncertainties so they can live happier lives knowing they are financially protected. Our daily goal is to provide excellent service and the right coverage. We perform our duties in a professional casual office atmosphere with an understanding that we need to enjoy life and do our best to responsibly guide or customers by combining knowledge and compassion with insurance products for their protection.