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Insurance Customer Service Representative Jobs in Michigan

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Michigan

Insurance Customer Service Representative information

See Michigan salary details

$22.7K

$42.2K

$63.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 16, 2026, the average yearly pay for insurance customer service representative in Michigan is $42,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $47,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Michigan?

For Insurance Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Michigan look for?

The top searched job categories for Insurance Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Insurance Customer Service Representative jobs?

Cities in Michigan with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MI?

For Insurance Customer Service Representative jobs in MI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,193 per year, or $20.3 per hour.

Licensed P&C Insurance CSR / Retention Specialist

Phil Klein Insurance

West Bloomfield, MI • On-site

$30K - $40K/yr

Full-time

Re-posted 24 days ago

Job description

Independent Personal Lines Property & Casualty Insurance CSR/Retention Specialist (Licensed)
Job Description
Exciting opportunity in West Bloomfield, Michigan. The Phil Klein Insurance Group is a rapidly growing Independent Insurance Agency specializing in home/auto, life, and business insurance. Presently, we are looking to hire a personal lines-focused P&C licensed client service representative with prior experience in an independent agency setting.
Job Duties:
  • Taking phone calls for existing clients and resolving their issues in a timely manner
  • assisting with "house" new business, re-writing of policies
  • account rounding
  • cross-selling other lines and services
  • Processes applications, cancellations & reinstatements, endorsements and other related work
  • Provides excellent customer care to new and existing clients and support to agents
  • Ensures full client satisfaction by offering options, resolving problems, initiating timely follow-up
  • Maintains close contact with clients to give updates on progress toward resolution of issues or service requests
  • Taking claim information and filing claims with carriers
  • Provides information regarding policies, identifies and prioritizes problems and issues
  • Gathers client information as necessary, then performs research, offers solutions, options and strategies
  • Verifies forms for completeness and accuracy of information and ensures timely completion and submission to carriers
  • Using our Agency Management System regularly to note accounts, update client information, and keep agency organized and running smoothly
  • Working with Agents to help close new and renewal business
  • Performs Annual Renewal Reviews and if needed remarket's the account.Qualifications:

  • All applicants must presently hold an active property & casualty insurance license from the State of Michigan
  • At least 1 year insurance customer service experience with a proven track record of success
  • Must be familiar with common ACORD applications and certificates
  • Ability to understand and analyze personal and commercial lines coverage, forms and policies
  • Proficient in Excel, Word, Outlook, comfortable in a paperless environment and excellent typing
  • Excellent organizational, communication and time management skills
  • Individual must have at least a high school diploma

Attributes:
We are looking for an honest, well spoken and written, punctual, hard-working individual. Applicants should be willing to learn and help improve our growing organization and is looking for long term career potential. Attention to detail and the ability to multi-task are required. Business attire is required.

Apply