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Insurance Customer Service Representative Jobs in Michigan

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Insurance Customer Service Representative information

See Michigan salary details

$22.7K

$42.2K

$63.6K

How much do insurance customer service representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance customer service representative in Michigan is $42,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $47,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Michigan?

For Insurance Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Michigan look for?

The top searched job categories for Insurance Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Insurance Customer Service Representative jobs?

Cities in Michigan with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MI?

For Insurance Customer Service Representative jobs in MI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $42,193 per year, or $20.3 per hour.

Insurance Customer Service Representative

Fekete Knaggs & Burr

Cadillac, MI • On-site

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

***Willing to train***Bonus Opportunities***Licensing Assistance***



Fekete Knaggs Burr is growing and they want YOU to join their team! This is a great opportunity for someone capable of working independently and taking charge of their daily responsibilities with an emphasis on the development of maintaining long-term client relationships. We want to see you grow in this role and will train you to be bold and consistent in your sales efforts and the full development of existing accounts.

Apply today and start the next step in your career!



Responsibilities

• Support Account Managers with day-to-day client service and policy administration.

• Assist with processing policy changes, renewals, endorsements, and other account-related tasks.

• Handle client inquiries regarding billing, payments, and claims, providing timely assistance or directing issues to the appropriate team member.

• Coordinate with insurance carriers to resolve billing discrepancies, claims updates, and policy service requests.

• Greet clients and manage incoming phone calls, emails, and office traffic, directing inquiries to the appropriate department or team member.

• Maintain accurate client records and ensure documentation is properly filed within the agency management system.

• Assist in maintaining efficient office workflows and contribute to a positive customer service experience.


Requirements


  • 1+ years of demonstrated success in overall customer service and/or sales
  • Insurance experience is not required, but must be willing to learn
  • Proficient with Microsoft Office Suite.
  • Team player with a strong work ethic
  • Persuasive, professional verbal and written communication skills
Benefits
Mon-Fri Schedule###Hands on Training###Health Insurance###Dental Insurance###Vision Insurance###Retirement Plan###Paid Time Off (PTO)###Fun & Friendly Co-workers###We Help With Getting Licensed###Career Growth Opportunities###