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Insurance Case Manager Jobs in Rochester, NY (NOW HIRING)

Center for Youth Services

Case Manager

Rochester, NY · On-site

$22 - $24/hr

The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the ... All Offers may be contingent on a Background check and Driving record & Automobile insurance that ...

Center for Youth Services

Case Manager

Rochester, NY · On-site

$22 - $24.50/hr

The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the ... All Offers may be contingent on a Background check and Driving record & Automobile insurance that ...

Center for Youth Services

Case Manager

Rochester, NY · On-site

$22 - $24.50/hr

The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the ... All Offers may be contingent on a Background check and Driving record & Automobile insurance that ...

Hillside Children's Center

Case Manager I

Rochester, NY · On-site

$19.75 - $25.50/hr

The Case Manager I supports Aftercare Services by helping to connect youth and family with ... insurance coverage that meets agency standards. Knowledge, Skills & Abilities In addition to ...

Hillside Clinician

Case Manager I

Rochester, NY · On-site

$19.75 - $25.50/hr

The Case Manager I supports Aftercare Services by helping to connect youth and family with ... insurance coverage that meets agency standards. Knowledge, Skills & Abilities In addition to ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Rochester, NY

Insurance Case Manager information

See Rochester, NY salary details

$32.1K

$50.2K

$73.1K

How much do insurance case manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for insurance case manager in Rochester, NY is $50,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,300.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,890 per year, or $23.5 per hour.

Case Manager

Center for Youth Services

Rochester, NY • On-site

$22 - $24/hr

Full-time

Posted 10 days ago

Job description

The Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.

Overview:

The Chrysalis House is a group home where young pregnant or parenting teens age 16-21 receive basic support including housing, counseling, and parenting training for up to 18 months. The Relief Counselor will monitor and provide support for residents in the event the On-Site Support Staff and/or Skill builders are unavailable for personal emergencies or scheduled vacation.

The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the residential and non-residential tracks of the Transitional Living Program. This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing the parenting training and engagement across the TLP Program.

Schedule: Full time. Monday, Tuesday, Thursday, Friday- 9am-5pm, Wednesday- 11am-7pm

Responsibilities:

  • Develop, coordinate and facilitate parenting skills curricula, incorporating CYS philosophy and effective teaching approaches
  • Crisis intervention and response
  • Outreach, screening, intake and assessment
  • Coordination, development, implementation, ongoing assessment of client's case management needs, service and plans
  • Referral readiness, information and facilitation
  • Case specific youth advocacy
  • Transporting program participants

Required Qualifications:

  • Bachelor's Degree in Human Service or related field AND 3 years' related experience OR equivalent combination / Master's Degree preferred
  • A valid drivers license

Skills:

  • Strong literacy and communication skills
  • Knowledge of community resources
  • Advanced Knowledge of Microsoft Office
  • Advanced knowledge of Internet Explorer

Pay Rate: $22- $24 per hour

*All Offers may be contingent on a Background check and Driving record & Automobile insurance that meets agency insurance carrier requirements.

The Center for Youth Provides Equal Employment Opportunities

Apply