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Inbound Call Center Agent Jobs (NOW HIRING)

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight

Call Center Agent

Baton Rouge, LA

$11.75 - $15.50/hr

Call Center Agent Catch Vibe Voice is a customer-focused company dedicated to delivering ... Handle inbound and outbound customer calls professionally and efficiently * Provide accurate ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight

Call Center Agent

Dallas, TX

$15 - $19.50/hr

Call Center Agent At Swift7 Consultants, we specialize in delivering strategic communication and ... Handle inbound and outbound customer calls in a professional manner * Provide clear and accurate ...

Confident Staff Solutions

Call Center Agent

Augusta, GA

$14 - $18.50/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Columbus, GA

$13.50 - $17.75/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Alphabe Insight

Call Center Agent

Fayetteville, NC

$13.75 - $18.25/hr

Call Center Agent Full-time Compensation: USD 3,750 - USD 4,300 - monthly Company Description Born ... Handle inbound and outbound calls in a professional and courteous manner. * Provide information ...

New

Confident Staff Solutions

Call Center Agent

Macon, GA

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Savannah, GA

$14 - $18.50/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

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Inbound Call Center Agent information

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$11

$16

$28

How much do inbound call center agent jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for inbound call center agent in the United States is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.35 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

An inbound call center agent typically does not earn $10,000 a month without significant experience, high sales performance, or working in specialized industries like finance or tech support. Most entry-level roles pay lower, but top performers or those in managerial or supervisory positions can reach higher earnings. Advanced skills, certifications, and a strong sales record are often necessary to achieve such income levels in call center roles.

What are some common challenges Inbound Call Center Agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

AspectInbound Call Center AgentCustomer Service Representative
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issuesProvides support, answers questions, and resolves customer concerns across various channels
Work EnvironmentCall centers, often in a structured, monitored settingOffices, retail locations, or remote work environments
Required SkillsCommunication, problem-solving, active listeningCommunication, empathy, multitasking
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

What is an inbound call in a call center?

An inbound call in a call center refers to a customer-initiated call received by an inbound call center agent. These calls typically involve customer service, support, or inquiries, and agents use tools like CRM software to assist callers efficiently.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Agent, and why are they important?

To excel as an Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, resilience under pressure, and a positive attitude are standout soft skills for handling diverse customer inquiries. These abilities ensure efficient issue resolution, enhance customer satisfaction, and contribute to overall team performance in a high-volume environment.

What are Inbound Call Center Agents?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What does an inbound call centre agent do?

An inbound call centre agent handles incoming calls from customers to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer relationship management (CRM) software to document interactions and ensure customer satisfaction.

What Does an Inbound Call Center Agent Do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

What is inbound salary?

The salary for an inbound call center agent typically ranges from $25,000 to $45,000 annually, depending on experience, location, and employer. Many positions offer hourly wages, often between $12 and $20 per hour, with opportunities for bonuses or commissions based on performance. Skills in communication and customer service are essential for earning potential in this role.
More about Inbound Call Center Agent jobs
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Inbound Call Center Agent jobs near you
Infographic showing various Inbound Call Center Agent job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 95% Full Time, 1% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,067 per year, or $16.4 per hour.

Call Center Agent

Horizon Point Marketing

Birmingham, AL

$14 - $18.50/hr

Full-time

Posted 13 hours ago

Job description

Company Description

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required

Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture