Inbound Call Center Agent Jobs in Ontario (NOW HIRING)

Call Center Agent

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Alliance iCommunications

Hybrid Call Center Agent

London, ON

$17.60/hr

As a Call Center Agent, you'll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people ...

Alliance iCommunications

Hybrid Call Center Agent

London, ON

$17.60/hr

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

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Inbound Call Center Agent Jobs in Ontario

Inbound Call Center Agent information

What is an inbound call center agent?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What does an inbound call center agent do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

What are some common challenges inbound call center agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

Aspect	Inbound Call Center Agent	Customer Service Representative
Primary Role	Handles incoming calls to assist customers, process orders, or resolve issues	Provides support, answers questions, and resolves customer concerns across various channels
Work Environment	Call centers, often in a structured, monitored setting	Offices, retail locations, or remote work environments
Required Skills	Communication, problem-solving, active listening	Communication, empathy, multitasking
Common Certifications	Customer service training, call center certifications	Customer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

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For Inbound Call Center Agent jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center Agent jobs in Ontario look for?

The top searched job categories for Inbound Call Center Agent jobs in Ontario are:

What are popular job titles related to Inbound Call Center Agent jobs in ON?

For Inbound Call Center Agent jobs in ON, the most frequently searched job titles are:

Inbound Call Center Agent jobs near you

Call Center Agent

Inspire Direct Marketing

Toronto, ON • On-site, Remote

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$20 - $24/hr

Full-time

Re-posted 9 days ago

Job description

Call Center Agent

Quit your day job, come help us save the world!

$20.00-$24.00/hour + Benefits.

If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.
This is a full-time, zero-commission, outbound, work-from-home position.

Job Description:
We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor.

Who:

We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We call existing supporters to raise funds for important causes around the globe. We hope they motivate you as well. Our team is passionate, engaged and extremely effective.

What You Provide:

You are looking for full-time hours, 40 hours a week
Availability to work occasional Saturday shifts (10:00am to 5:00pm)
You love talking to people and are a great communicator
You are technically savvy and self-reliant
A minimum of 2 years' customer service and call center experience
Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)

We Provide:

$20.00 - $24.00 hourly w bonuses
100% paid training and health benefits (at 3 months)
Team culture and activities, ice breakers, community events
Training opportunities, lunch-and-learns, workshops
Engagement with world-class charitable organizations
Trip incentives (to visit child sponsor communities), bonuses and rewards
Permanent, full-time employment with consistent hours and growth opportunities

Requirements:

High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
Professional work from home office space
A USB headset and webcam
Newer-version Windows PC or laptop computer (Apple or Mac are not supported)

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.
We welcome and encourage applications from persons with disabilities. Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Employment Type: FULL_TIME

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Inbound Call Center Agent Jobs in Ontario (NOW HIRING)

Call Center Agent

Call Center Agent

Hybrid Call Center Agent

Hybrid Call Center Agent

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Inbound Call Center Agent information

What is an inbound call center agent?

What does an inbound call center agent do?

What are some common challenges inbound call center agents face, and how can they effectively manage them?

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

What are popular job titles related to Inbound Call Center Agent jobs in Ontario?

What job categories do people searching Inbound Call Center Agent jobs in Ontario look for?

What are popular job titles related to Inbound Call Center Agent jobs in ON?

Call Center Agent

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