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Call Listener Jobs in Ontario (NOW HIRING)

Maverick Telecommunications

General Purpose: The Call Centre Consultant makes outgoing calls to prospective or existing ... Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information , Multi-tasking ...

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're ... Strong verbal communication and listening skills with natural charisma, social intelligence, and ...

COLLINS MOBILE

Exceptional verbal communication and active listening skills to deliver constructive feedback effectively. * Technical Proficiency : Experience using call center software and sales CRMs. * Problem ...

Costco Wholesale

Inbound Contact Centre Agent

Nepean, ON · On-site

CA$21/hr

Able to communicate effectively - Active listening is key and written responses must be clear ... Keys notes to phone system log to classify call resolution. * Operates as a liaison between members ...

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

This will include: team training and coaching through ticket review and call listening, representing the needs of the team in management meetings, involvement in recruiting, hiring and onboarding of ...

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Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Ontario?

For Call Listener jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Ontario look for?

The top searched job categories for Call Listener jobs in Ontario are:

What cities in Ontario are hiring for Call Listener jobs?

Cities in Ontario with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Ontario as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Contact Call Centre Agent

Maverick Telecommunications

Full-time

Re-posted 10 days ago

Job description

General Purpose: The Call Centre Consultant makes outgoing calls to prospective or existing customers on behalf of Maverick Telecommunications, to solicit upgrades and retain customers including delivering excellent customer service. Main Job Tasks and Responsibilities: Confirm on active that the line is still due for an upgrade Obtain additional lines and leads on customer profiles that are due for an upgrade Contact businesses or private individuals by phone Assess customer's usage and needs and recommend suitable packages and promos Respond to questions Obtain customer information - Email address, Physical address Maintain customer/potential customer data bases and add additional information on leads Follow up on initial contacts Complete records of telephonic interactions, orders queries If a customer wishes to go into store, email the customer the Yellow trader with the nearest Maverick Store address Answer calls and respond to emails Handle customer inquiries both telephonically and by email Research required information using available resources Enter new customer information into database Update existing customer information Process orders, forms and applications if customer chooses delivery option Ensure customers send the required documentation (Identity Document) before processing the upgrade Document all call information and complete call logs Produce call and feedback reports Prepack prepared contract and handset for delivery Communication equipment is in working order Maintains and improves quality results by adhering to standards and guidelines and recommends improved procedures where applicable Education and Experience matric or equivalent good typing skills knowledge of sales principles and methods and MTN methods and business rules required language skills customer service experience Cellular retail experience Key Competencies Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information , Multi-tasking communication skills adaptability tenacious negotiation skills stress tolerance high energy level Position reports to Contact Centre Manager

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