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Call Listener Jobs in Windsor, ON (NOW HIRING)

IDEX

District Manager - Remote East Quebec

Windsor, ON · On-site

CA$89K - CA$134K/yr

  • Medical

  • Retirement

  • PTO

Strong business acumen related to sales forecasting, opportunity management and customer call ... Proven Ability to listen, gain trust with customer, bring closure to an action, project or ...

All JobsCall Listener JobsCall Listener Jobs in Windsor, ON

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Windsor, ON?

For Call Listener jobs in Windsor, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Windsor, ON look for?

The top searched job categories for Call Listener jobs in Windsor, ON are:

What cities near Windsor, ON are hiring for Call Listener jobs?

Cities near Windsor, ON with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Windsor, ON as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

District Manager - Remote East Quebec

IDEX

Windsor, ON • On-site

CA$89K - CA$134K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

PRIMARY FUNCTION:

The primary function of this job is to lead the sales activity in the assigned territory through pursuing target customers, maintaining existing customer base, developing market maps and successfully closing orders to grow the overall territory.

Salary Package

Base salary range - 74K to 120K (CAD)

Car Allowance

Bonus

+ Benefits

PRIMARY RESPONSIBILITIES:

  • Meets or exceeds territory order commitments and sales revenue forecast as established by the Regional Sales Manager. Maintain and build relationships with end user customers
  • Prospect and find opportunities for growth with new customers and industries and with existing established customer base
  • Develop and implement strategies for displacement of competition at new and existing targeted accounts with the goal of increased market share and penetration
  • Recommend customized product offerings based on deep understanding of end user system, needs and constraints.
  • Proficient with new product and market trends, territory market data, orders and sales growth strategies, and competitive intelligence.
  • Interact with customer in person and remotely to review existing or new applications to evaluate and recommend pumping solutions to best fit the applications.
  • Self-motivated, competitive and possess a desire to achieve and exceed clearly defined goals and objectives.
  • Strong business acumen related to sales forecasting, opportunity management and customer call planning
  • Ability to grow and develop targeted growth products and customers
  • Monthly forecasting aligned to sales plan
  • CRM proficiency and diligence maintained daily
  • Have an organized, detailed and efficient approach to lead and quote follow-up, expenses, planning and reporting
  • Support Channel Team and Channel Partners as required
  • Engage with and support technological innovations and initiatives as they are developed

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • Technical post-secondary degree is preferred or a minimum of 5 years' experience with outside technical sales of rotating equipment.
  • Strong business experience and acumen with sales forecasting, prospecting, and history of success
  • Proven Ability to listen, gain trust with customer, bring closure to an action, project or opportunity.
  • Bilingual in French and English an asset (required for QUE DM)

OTHER SPECIAL REQUIREMENTS

  • Willing to travel as needed to visit customers
  • Formal presentation skills
  • Ability to work independently
  • Able to travel in Canada and the US

COMPUTER SKILLS:

  • Proficient with Microsoft Office products including, but not limited to, Word, Excel, Access, Power Point and Outlook.
  • Experience with CRM a plus.

WORK ENVIRONMENT REQUIREMENTS:

  • Ability to move within office and manufacturing complex, write by hand and keyboard, and perform general office functions.
  • Ability to communicate by speech and hearing via phone and in person.
  • Visual acuity needed for close detail work and computer use.
  • General manufacturing, warehouse and office environment

ORGANIZATIONAL RELATIONSHIPS

  • Must have the ability to effectively communicate with customers, suppliers and all levels of corporate and company personnel.
  • Requires contact with people from all departments, suppliers and delivery people.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $89,400.00 - $134,200.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.
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About IDEX

Sourced by ZipRecruiter

IDEX Corporation is a global leader in fluid and metering technologies, providing a wide range of solutions for various industries. With a diverse portfolio of highly engineered products, IDEX serves customers in sectors such as healthcare, life sciences, food and beverage, water and wastewater, energy, and more. IDEX's innovative solutions help their customers optimize processes, enhance efficiency, and improve safety. IDEX's product offerings include precision fluid handling systems, pumps, valves, meters, dispensing equipment, and other specialty products. These technologies are designed to meet rigorous standards and deliver reliable performance in critical applications.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Lake Forest, IL, US

Year founded

1988

Social media

Twitter

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