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Call Listener Jobs in Ottawa, ON (NOW HIRING)

Hamilton Health Sciences

WFM Scheduler

Hamilton, ON · On-site

... call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC ... Excellent listening skills and client relationship skills * Excellent Organizational and time ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset not required * Strong communication skills (reading, writing, speaking, listening) * Sales ...

Acara Solutions

Install (Sensor) Technician

Ottawa, ON · On-site

CA$24/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

Marriott

Concierge

Ottawa, ON · On-site

... guest call, request, or problem. Review shift logs/daily memo books and document pertinent ... and listen and respond appropriately to the concerns of other employees. Comply with quality ...

Essilor

Associate Optometrist

Orleans, ON

Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

Essilor

Associate Optometrist

Ottawa, ON

Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

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All JobsCall Listener JobsCall Listener Jobs in Ottawa, ON

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Ottawa, ON?

For Call Listener jobs in Ottawa, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Ottawa, ON look for?

The top searched job categories for Call Listener jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Call Listener jobs?

Cities near Ottawa, ON with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Ottawa, ON as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Inbound Contact Centre Agent

Costco Wholesale

Nepean, ON

CA$21/hr

Full-time

Re-posted 16 days ago

Costco rating

8.1

Company rating: 8.1 out of 10

Based on 1,922 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers

Job description

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Job Description 

At Costco Wholesale, we're dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.

Look forward to:

  • A fun, fast-paced environment
  • The opportunity to help others by offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship

We're looking for candidates who are:

  • Customer-service minded - Contact centre agents are our members' first point of contact.
  • Flexible - Scheduling to cover our hours of operation and changing priorities.
  • Tech-savvy - We use a variety of computer applications and resources to research each member's inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
  • Patient - Our members deserve the best service.
  • Organized - To determine the best solution.
  • Able to communicate effectively - Active listening is key and written responses must be clear.

Daily tasks:

  • Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up. 
  • Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution. 
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problem-solving skills, tact and discretion.
  • Escalates calls to supervisor.
  • Processes a high volume of emails and incoming phone calls.
  • Meets department daily in-bound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Languages:

  • Candidates must be able to communicate in English (oral and written).
  • Bilingualism is preferred.
Pay Details 
$21.00 - 21.00
Pay Rate Type 
Hourly
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What Costco employees say

Pay

Benefits

Hours and flexibility

Workplace

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Costco logo

About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983

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