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Call Listener Jobs in London, ON (NOW HIRING)

Skanska

Section Engineer

Norwich, ON · On-site

We call it The Skanska Way. Flexible working Where possible, we offer a range of flexible working ... We share, listen and support your success - every step of the way.

Extendicare

Dietary Supervisor (H)

London, ON

... they call home. Key Outcomes: Lead and develop a high-performing food service team that ... Actively listens, seeking to understand all perspectives and communicates with respect Problem ...

ProResp, Inc.

Respiratory Therapist - RRT

London, ON · On-site

CA$70K - CA$86K/yr

... listening skills virtually, by phone, and in person. ProResp encourages long term employment by ... Paid on-call availability and paid call-out time * Consideration provided for relocation expenses.

A&W Canada

Restaurant Manager

London, ON

... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

Assistant Manager

London, ON · On-site

... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

Assistant Manager

London, ON · On-site

... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in London, ON? For Call Listener jobs in London, ON, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in London, ON look for? The top searched job categories for Call Listener jobs in London, ON are:
What cities near London, ON are hiring for Call Listener jobs? Cities near London, ON with the most Call Listener job openings:
Call Listener jobs near you

Hybrid Call Center Agent

Alliance iCommunications

London, ON

$17.60/hr

Full-time

Re-posted 25 days ago

Job description

Join a Team That's Passionate About Making Lives Better!


At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!


As a Call Center Agent, you'll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is committed to delivering exceptional service.
Compensation: $17.60 per hour (approx. $36,000 per year)

What You'll Do:

  • Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.

  • Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance.

  • Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed.

  • Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations.

  • Update customer accounts and records with relevant information and notes.

  • Collaborate with other team members and departments to ensure seamless customer experiences.

This job posting is for an existing vacancy.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

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