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Job Description:

Essential Details and Responsibilities

• Safety - Operate in a way that builds trust with our Devoted Pet Lovers, pets, and ACEs.
  • Prioritize the safety of ACEs, Devoted Pet Lovers and their pets by maintaining a safe and clean store environment, especially salons.
  • Maintain sanitary salon conditions and assist in all general maintenance of grooming room; clean cages, tubs, grooming tables; vacuum floor; mop floor daily; empty trash; clean clipper blades, scissors and clean/disinfect brushes after use.
  • Complete any cleaning and maintenance required to ensure we have a clean and sanitary working area for our Devoted Pet Lovers, pets and ACEs.

• Compassion - Communicate and act from the heart with genuine care and courtesy.
  • Interact professionally and effectively through verbal and written communication with all professional contacts.
  • Provide superior customer service using compassion to adapt and respond to different types of situations.
  • Greet and acknowledge every person and pet with respect.
  • Approach each interaction with appreciation and genuine care.
  • Provide positive, consistent and solution-oriented service.
  • Approach all interactions with ACEs, Devoted Pet Lovers, and pets with respect, appreciation and responsiveness.
  • Plan and execute meaningful community events both inside and outside the store.
  • Develop partnerships with rescue agencies and other local animal care providers.

• Expertise - Provide knowledge in an understanding and informative way.
  • Perform grooming services, including clipping, hand scissoring, and general cleansing, parasite control baths, pedicures, and ear cleansing as requested for each pet.
  • Utilize professional grooming techniques for a variety of dog breeds and cats. Incorporate grooming methods based on type of hair, coat, breed and owner instructions; bathe and dry animals; perform pedicures and clean ears.
  • Ask questions and listen to Devoted Pet Lover's needs to help recommend the best products and services for their pet.
  • Drive sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals.
  • Stay current with pet industry standards through the company's virtual Learning platform and on the job training.
  • Maintain the stability and reputation of the store.

• Efficiency - Use time and resources responsibly.
  • Answer phone calls, book appointments, conduct reminder calls and participate in store events to help drive business.
  • Support the Self-Wash/Dog Wash and ACE and Store Manager needs in the core of the store.
  • Effectively share workspace with others but also be efficient working alone.
  • Execute all strategic corporate initiatives.
  • Follow all company policies and procedures.
  • Implement Marketing initiatives at a company and local level, following communication and branding guidelines.
  • Use the Point of Sale (POS) system according to company guidelines.
  • Other duties as assigned.

Experience, Education, Certifications

• Minimum 1 year of experience in bathing/grooming animals in a professional environment
• Working knowledge of computerized booking systems

Competencies:

• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.