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Inbound Call Center Agent Jobs (NOW HIRING)

BrandNest

Inbound Call Center Agent

Boston, MA

$17 - $27/hr

Job Overview Brand Nest is hiring motivated and professional Inbound Call Center Agent to support customer communication efforts in Boston, MA. This in-person role focuses on handling inbound and ...

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very ... This is an inbound call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center Agent Location: Memphis, TN We are looking for part-time Call Center Agents ... We are an inbound call center only, we do not perform any outbound or sales calls. What are we ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer ... Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Anserfone

Part Time Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center Agent Location: Memphis, TN We are looking for part-time Call Center Agents ... We are an inbound call center only, we do not perform any outbound or sales calls. What are we ...

OX Floors

Be Seen First

Call Center Agent

Stuart, FL · On-site

$18 - $20/hr

Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Call warm inbound/pre-generated leads to confirm interest in a free consultation * Follow call ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

OX Floors

Be Seen First

Call Center Agent

Deerfield Beach, FL · On-site

$18 - $20/hr

Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Call warm inbound/pre-generated leads to confirm interest in a free consultation * Follow call ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an ... Your primary responsibility will be to handle inbound and outbound calls, assisting customers with ...

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Inbound CALL Center Agent information

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How much do inbound call center agent jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for inbound call center agent in the United States is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges Inbound Call Center Agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

AspectInbound Call Center AgentCustomer Service Representative
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issuesProvides support, answers questions, and resolves customer concerns across various channels
Work EnvironmentCall centers, often in a structured, monitored settingOffices, retail locations, or remote work environments
Required SkillsCommunication, problem-solving, active listeningCommunication, empathy, multitasking
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Agent, and why are they important?

To excel as an Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, resilience under pressure, and a positive attitude are standout soft skills for handling diverse customer inquiries. These abilities ensure efficient issue resolution, enhance customer satisfaction, and contribute to overall team performance in a high-volume environment.

What are Inbound Call Center Agents?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What Does an Inbound Call Center Agent Do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

More about Inbound CALL Center Agent jobs
What cities are hiring for Inbound Call Center Agent jobs? Cities with the most Inbound Call Center Agent job openings:
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What job categories do people searching Inbound Call Center Agent jobs look for? The top searched job categories for Inbound Call Center Agent jobs are:
What are popular job titles related to Inbound Call Center Agent jobs? For Inbound Call Center Agent jobs, the most frequently searched job titles are:
Inbound CALL Center Agent jobs near you
Infographic showing various Inbound Call Center Agent job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,067 per year, or $16.4 per hour.

Inbound Call Center Agent

BrandNest

Boston, MA

$17 - $27/hr

Full-time

Posted 4 days ago

Job description

Job Overview
Brand Nest is hiring motivated and professional Inbound Call Center Agent to support customer communication efforts in Boston, MA. This in-person role focuses on handling inbound and outbound calls, providing information, and delivering excellent customer service.

Key Responsibilities

  • Handle inbound and outbound calls in a professional and timely manner.
  • Provide accurate information about services, promotions, and general inquiries.
  • Maintain clear and detailed records of customer interactions.
  • Resolve basic customer concerns or escalate when necessary.
  • Follow communication scripts and company guidelines.
  • Contribute to a positive and team-oriented call center environment.

What We Offer

  • Paid training and hands-on customer service experience.
  • Supportive, team-focused work environment.
  • Opportunities to grow into leadership or client support roles.
  • Consistent scheduling and structured support.

Qualifications

  • High school diploma or equivalent.
  • Strong verbal communication and listening skills.
  • Friendly, professional, and reliable demeanor.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer skills and attention to detail.