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Implementation Specialist information

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$14

$34

$72

How much do implementation specialist jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for implementation specialist in Delaware is $34.12, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.90 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $70,964 per year, or $34.1 per hour.

Accounts Payable (AP) Implementation Specialist

Wilmington, DE • On-site

Breakwater Accounting + Advisory
Accounting Services • 11 - 50 employees
Learn more about Breakwater Accounting + Advisoryexternal

$20.50 - $26.50/hr

Full-time

Retirement, PTO

Re-posted 5 days ago

Job description

Full-Time W2 | Remote (U.S.) | $50,000-65,000 + Benefits
At Breakwater Accounting + Advisory, we help nonprofits and small businesses understand their numbers, improve operations, and grow with confidence. We are a woman-led, technology-forward accounting and advisory firm recognized as a Top Workplace by the Delaware News Journal for four consecutive years and named to the Inc. 5000 list of fastest-growing companies.
We are seeking an Accounts Payable Implementation Specialist to help build and scale our AP service line. This role is ideal for someone who enjoys solving operational puzzles, improving systems, and creating efficient workflows.
You'll lead AP onboarding and implementation for new clients by configuring systems, designing workflows, troubleshooting integrations, documenting procedures, and ensuring smooth transitions to ongoing operations teams.
This is a foundational role with significant growth potential as the department expands.
What You'll Do
AP Workflow Design & Implementation
  • Build and document scalable, repeatable AP workflows for client accounts
  • Create standardized procedures to ensure consistency across engagements
  • Configure and test AP systems, automations, and integrations
  • Identify workflow gaps and recommend process improvements
Client Onboarding & Systems Setup
  • Lead AP setup for new client engagements
  • Configure platforms such as QuickBooks Online, Xero, Bill.com, and Ramp
  • Map charts of accounts and validate data flow accuracy
  • Run initial AP cycles to test workflows before handoff to operations teams
  • Create training documentation and support smooth client transitions
Troubleshooting & Process Improvement
  • Resolve sync issues and workflow errors across multiple systems
  • Improve efficiency, accuracy, and scalability of AP operations
  • Research and recommend new technology solutions and best practices
Growth & Leadership
  • Help establish best practices for a growing department
  • Operate independently while collaborating cross-functionally
  • Contribute to the future development of the AP service line
What You Bring
  • 3+ years of bookkeeping, AP, or accounting experience supporting small businesses and/or nonprofits
  • Experience managing multiple client accounts or workflows simultaneously
  • Hands-on experience with some or most of the following:
    • QuickBooks Online
    • Xero
    • Bill.com
    • Ramp
  • Strong process orientation and attention to detail
  • Ability to troubleshoot systems and think critically about workflows
  • Comfort learning and implementing new software platforms
  • Strong organization and time management skills
  • Self-starter mindset with the ability to work independently in a remote environment
Why Join Breakwater:
  • Opportunity to help build a new service line from the ground up
  • Advisory-focused environment where your ideas matter
  • Fully remote work environment
  • Collaborative, low-ego team culture
  • Technology-forward approach to accounting operations
  • Five weeks PTO plus holidays
  • Full benefits package + 401(k) match
  • Clear growth opportunities as the department expands

Breakwater Accounting + Advisory provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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