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Ivr Tester Jobs (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...

Wipro Limited

Cisco IVR Developer

Manhattan, NY · On-site

$60K - $135K/yr

Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications. Proven capability to provide Level 2/Level 3 production support and drive issue resolution ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

IVR Test Analyst Years of Experience: 3 or more years of experience as a testing consultant with an emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...

Compunnel

IVR Tech Lead

Cleveland, OH · On-site

Establish and enforce engineering standards for code quality, testing, and deployment practices ... Experience with IVR, Voice Bots, or contact center technologies. * Strong knowledge of prompt ...

TestingXperts

Openings on IVR Developer

Middletown, NJ

$49.75 - $64/hr

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... IVR Developer Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone ...

Headway Tek Inc

QA Lead with Cyara and IVR

Dallas, TX · On-site

The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Hands-on experience with Amazon Connect and IVR testing. * Proven expertise in Cyara for automated contact center testing. * Experience with QTest for test case and defect management. * Proficiency ...

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IVR Tester information

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How much do ivr tester jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ivr tester in the United States is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $50.72 per hour, depending on experience, location, and employer.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

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IVR Tester jobs near you
Infographic showing various Ivr Tester job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 18% Part Time, and 7% Contract. Highlights an 57% Physical, 2% Hybrid, and 41% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.

IVR Test Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Re-posted 17 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Provide testing using best practices to achieve more "complete" testing of a large scale IVR application
  • Help mentor team in QA best practices
  • Identify areas for automation and write automation scripts
  • IVR application and environment operations
  • IVR test planning and test sets
  • Executing and tracking functionality tests by voice and other methods
  • Improve test documentation and auditing practices

Requirements
  • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
  • Familiarity with:
    • Test automation (e.g., Cyara)
    • Junit
    • JMeter
    • Selenium

Desired Experience
  • IVR application familiarity (speech & DTMF systems)
  • Any experience with major Asian or European languages useful
  • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • Tomcat
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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