ZipRecruiter

Log In

1

Help Desk Jobs in Rochester, NY (NOW HIRING)

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$16 - $17/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management * Experience managing client expectations and handling escalations in a ...

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management * Experience managing client expectations and handling escalations in a ...

Just Solutions

IT Service Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management * Experience managing client expectations and handling escalations in a ...

Benchmark

Hotel Front Desk Agent-PT

Hilton, NY · On-site

$15 - $16/hr

Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer ... You will be escorting and orienting the guest to the front desk for check-in. * You will park and ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site +1

$95K - $130K/yr

... in a help desk capacity and assist in troubleshooting application questions • Provide on-site training and consulting for clients if necessary ADDITIONAL RESPONSIBILITIES: • Maintain daily ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Rochester, NY

Help Desk information

See Rochester, NY salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk jobs in Rochester, NY? For Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Rochester, NY look for? The top searched job categories for Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk jobs? Cities near Rochester, NY with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Front Desk Representative

Front Desk Representative

Goldfish Swim School

Rochester, NY • On-site

$16.50/hr

Part-time

Re-posted 14 days ago

Job description

Responsive recruiter
Make waves and pave the way for your career!
At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities

Primary Responsibilities:
  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships

Job Qualifications and Skills:
  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy
  • Strong work ethic

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities:
  1. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
  2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  3. Processes student registrations using effective sales/customer service techniques.
  4. Schedules and manages birthday/pool parties.
  5. Resolves customer concerns/complaints using a professional approach.
  6. Assists clients with purchases of merchandise and vending.
  7. Greets parents and students as they report to the front desk.
  8. Checks in students on the attendance tracking system.
  9. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  10. Monitors snack shack area and provides guidance to snack shack staff.
  11. Checks voicemail and email correspondence and responds in a timely manner.
  12. Updates informational displays with accurate and timely promotions and literature..
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Work 1 swim instructor/lifeguard shift per week
  17. All other duties as assigned

Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification preferred .
Compensation: $16.50 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Apply