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Help Desk Jobs in Rochester, NY (NOW HIRING)

Dave & Buster's, Inc.

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Host Front Desk

Rochester, NY

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Highgate Hotels

Front Desk Agent

Rochester, NY

$17/hr

Front Desk Agent Requisition ID 2026-78205 Category Front Office Operations Job Location US-NY ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY

$14 - $17.75/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$16 - $17/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

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Help Desk information

See Rochester, NY salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk in Rochester, NY is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk jobs in Rochester, NY? For Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Rochester, NY look for? The top searched job categories for Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk jobs? Cities near Rochester, NY with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Rochester, NY as of June 2026, with employment types broken down into 67% Full Time, 24% Part Time, 3% Temporary, 3% Contract, and 3% Nights. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $46,602 per year, or $22.4 per hour.
Host Front Desk

Host Front Desk

Dave & Buster's, Inc.

Rochester, NY • On-site

$13.75 - $18.50/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Dave & Buster's rating

5.7

Company rating: 5.7 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

56th of 86 rated restaurants

Job description

Job Description:
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
  • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
  • Reviews the cleanliness and organization of the Front Desk and Host station.
  • Ensures all menus are stocked and properly cleaned and maintained.
  • Checks for restocking of necessary supplies.
  • Brings all areas up to standard.
  • Discusses problem areas with Manager
  • Conducts merchandise inventory during and after shift, if applicable.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Assists other Team Members as needed or as business dictates
  • Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
  • Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
  • Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
  • Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
  • Delivers silverware as Guests are seated.
  • Makes timely and accurate calculations of bill transactions.
  • Greets and assists Guests efficiently and with a smile while processing transactions.
  • Is responsible for the reconciliation of any monies from their banks.
  • Completes "To Go" order transactions for Guests and ensures accuracy.
  • Sells merchandise from the Front Desk, if applicable.
  • Must be friendly and able to smile frequently.
  • Restaurant, retail, or cashier experience preferred, but not required.
  • Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
  • Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
  • Must demonstrate ability to read and communicate in English.
  • Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
  • Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
  • Must be at least 16 years of age.

Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, and stoop frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
16
17.5
We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dave & Buster's logo

About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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