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Help Desk Jobs in Rochester, NY (NOW HIRING)

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

Help members with program registration, payment processing, and scheduling services. * Handle check ... Maintain cleanliness of hospitality desk areas to contribute to an exceptional facility experience.

New

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$16.75/hr

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest ...

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$16.75/hr

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest ...

Monroe Medspa

Front Desk

Rochester, NY

$19 - $21/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... Establishing a relationship with local businesses to help expand our client base Schedule ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... Establishing a relationship with local businesses to help expand our client base Schedule ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$19 - $21/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... Establishing a relationship with local businesses to help expand our client base Schedule ...

Dave & Buster's, Inc.

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Host Front Desk

Rochester, NY

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Maximus

Junior CIC Analyst

Rochester, NY · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Maximus

Junior CIC Analyst

Geneseo, NY · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

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All JobsHelp Desk JobsHelp Desk Jobs in Rochester, NY

Help Desk information

See Rochester, NY salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk jobs in Rochester, NY? For Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Rochester, NY look for? The top searched job categories for Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk jobs? Cities near Rochester, NY with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Hospitality Desk Lead

Hospitality Desk Lead

MidTown Athletic Club

Rochester, NY • On-site

$22 - $23/hr

Full-time

Posted 7 days ago

New

Job description

Midtown is looking for a Hospitality Desk Lead who will play a key role in creating a positive experience in every interaction with members and guests. This is a full-time role, based in Rochester, New York.
The Position
Midtown believes in putting the customer at the center of every decision that we make. Member Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment.
As the Hospitality Desk Lead, you will be responsible for developing, directing, and leading our Hospitality Desk Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.
You will love this job if:
  • You are a master of inspiring a sense of community and providing personal attention.
  • You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner.
  • You consistently strive to create a lasting first impression.
  • You thrive in creating memorable moments for members and guests.
  • You are a relationship builder. You are strong at developing partnerships among your team and bringing people together.
  • You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members.
  • You are a leader. You can motivate employees to exhibit our values every day.

As Hospitality Desk Lead, you will:
  • Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
  • Assist with hospitality desk training and holding associates accountable for carrying out defined procedures and behaviors.
  • Help members with program registration, payment processing, and scheduling services.
  • Handle check-ins, addressing questions and resolving issues appropriately.
  • Maintain cleanliness of hospitality desk areas to contribute to an exceptional facility experience.
  • Contact housekeeping and maintenance departments when a problem is reported.
  • Answer queries regarding club services and facilities.
  • Implement processes and procedures to ensure consistent delivery of service.
  • Perform basic bookkeeping, cashiering, filing, and clerical duties.
  • Assist with inventory of product and supplies.

Experience Requirements
  • Availability to work a flexible schedule (including evenings, weekends, and some holidays)
  • At least 2 years of supervisory experience in a health club or hospitality environment
  • Proven ability to hire, train and lead productive service-minded associates
  • Work gracefully and quickly under pressure
  • Working knowledge of customer services standards
  • Great personality that naturally connect with a wide variety of people
  • Keen memory and delightful sense of humor
  • Highly organized and efficient
  • Excellent communication skills

Compensation:
Hourly rate: $22.00 - $23.00
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.

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