ZipRecruiter

Log In

1

Help Desk Jobs in Rochester, NY (NOW HIRING)

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Rochester, NY

Help Desk information

See Rochester, NY salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk in Rochester, NY is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk jobs in Rochester, NY? For Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Rochester, NY look for? The top searched job categories for Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk jobs? Cities near Rochester, NY with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Rochester, NY as of June 2026, with employment types broken down into 67% Full Time, 24% Part Time, 3% Temporary, 3% Contract, and 3% Nights. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $46,602 per year, or $22.4 per hour.
IT HELPDESK TECHNICIAN

IT HELPDESK TECHNICIAN

Anthony L. Jordan Health Corporation

Rochester, NY • On-site

$21.55 - $22.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Description:

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.


Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related requests and provides administrative and coordination support for IT operations. This role is responsible for ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations.


If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our IT Helpdesk Technician opportunity.

Requirements:

The IT Helpdesk Technician will ensure that:

· IT support requests are managed efficiently and accurately to ensure timely resolution and minimal disruption to operations

· IT equipment is prepared, deployed, and maintained in accordance with organizational standards

· IT inventory and asset records are maintained in a complete and audit-ready manner

· Vendor coordination and external support activities are managed effectively to support timely issue resolution

· After-hours support needs are addressed in accordance with established procedures


Education, Experience, Licenses and Certifications Required:

· High school diploma or equivalent required

· Basic knowledge of Windows and Microsoft 365

· Prior help desk or customer service experience preferred


Skills and Knowledge Required:

· Basic troubleshooting and ticketing workflows

· Customer service and communication

· Basic hardware, software, printer, and peripheral support

· Device setup, imaging, and inventory tracking

· Escalation procedures and vendor coordination

· Basic Microsoft 365 and endpoint support


Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.


Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.


About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.