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Help Desk Jobs in New Rochelle, NY (NOW HIRING)

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer.

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Job Summary : Kravet is seeking a Help Desk Analyst who will be a critical member of the IT department, serving as the primary point of contact for end-user technical support and system ...

Empire Merchants Metro

Help Desk Technician

Astoria, NY

$45K - $75K/yr

... Help Desk Interactions via ITSM · Administer and use the ITSM tool to keep track of all incidents and service requests. · Identify and escalate situations requiring urgent attention. · Track and ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m. JOB SUMMARY: The position involves ...

VHL Technologies

Help Desk / Field Technician

Jersey City, NJ · On-site

$21 - $28.25/hr

Help Desk / Field Technician Location: New Jersey Duration- Long term Job Summary: We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

New

Star Group LP

Help Desk Analyst

Woodbury, NY

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

New

Empire Merchants Metro

Help Desk Technician

Astoria, NY · On-site

$45K - $75K/yr

... Help Desk Procedures. • Log all Help Desk Interactions via ITSM • Administer and use the ITSM tool to keep track of all incidents and service requests. • Identify and escalate situations ...

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All JobsHelp Desk JobsHelp Desk Jobs in New Rochelle, NY

Help Desk information

See New Rochelle, NY salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for help desk in New Rochelle, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in New Rochelle, NY? The most popular types of Help Desk jobs in New Rochelle, NY are:
What are popular job titles related to Help Desk jobs in New Rochelle, NY? For Help Desk jobs in New Rochelle, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in New Rochelle, NY look for? The top searched job categories for Help Desk jobs in New Rochelle, NY are:
What cities near New Rochelle, NY are hiring for Help Desk jobs? Cities near New Rochelle, NY with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in New Rochelle, NY as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,553 per year, or $23.8 per hour.

Help Desk Administrator

Resorts World New York City

New York, NY • On-site

Full-time

Re-posted 19 days ago

Job description

Job Responsibilities
The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service requests. This role is responsible for help desk ticket intake, triage, first-touch technical support, and coordination of user provisioning activities, while ensuring accurate documentation and adherence to service level agreements (SLAs).
The position requires strong customer service skills, hands-on technical aptitude, and the ability to operate effectively in a regulated gaming and hospitality environment.
Essential Duties/Core Competencies
  • Serve as the first point of contact for all IT-related inquiries via phone, email, service portal, and walk-up support.
  • Perform help desk ticket intake and triage, ensuring incidents and service requests are logged accurately, categorized correctly, prioritized appropriately, and routed to the correct support teams.
  • Provide first-touch technical support, including basic PC troubleshooting, hardware diagnostics, and user assistance for common desktop, peripheral, and access-related issues.
  • Troubleshoot and resolve issues related to workstations, printers, peripherals, and standard applications, escalating unresolved issues in accordance with established IT procedures.
  • Coordinate and track user provisioning and deprovisioning activities, including account access requests, onboarding, offboarding, and role-based access changes, in alignment with IT security policies.
  • Monitor open tickets and perform follow-ups to ensure issues are resolved within defined SLAs, escalating as necessary to minimize business impact.
  • Maintain accurate documentation of all incidents, requests, troubleshooting steps, and resolutions within the help desk/ticketing system.
  • Assist with SLA and help desk reporting, including ticket volume, response times, resolution times, and trend analysis as requested by IT leadership.
  • Provide general administrative support to the IT Department, including word processing, filing, copying, mail distribution, and office organization.
  • Maintain a professional, courteous, and customer-focused demeanor when interacting with employees, vendors, and guests.
  • Attend required meetings, training sessions, and compliance briefings.
  • Assist with special projects and perform other duties as assigned

Work/Educational Experience
  • Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
  • High School diploma or equivalent required.
  • Minimum of two (2) years of prior IT Help Desk, desktop support, or technical customer support experience, or equivalent skills acceptable to the company.
  • Demonstrated experience with PC troubleshooting, including Windows operating systems, basic networking concepts, and common desktop applications.
  • Confidence working with computer hardware and peripherals, including desktops, laptops, monitors, printers, scanners, and related equipment.
  • Prior experience using help desk or ticketing systems for incident tracking and service request management preferred.
  • Strong customer service skills with a professional phone presence and clear written communication.
  • Friendly, dependable, detail-oriented, and a collaborative team player.

Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least ten (10) pounds, and prolonged sitting during the shift.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Pay Transparency: $60,000-70,000
Working at Resorts World:
Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

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