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Help Desk Jobs in New Rochelle, NY (NOW HIRING)

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer.

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next level support * Identify and escalate situations requiring urgent attention * Track and route ...

New

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next level support * Identify and escalate situations requiring urgent attention * Track and route ...

New

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help desk,Customer service Additional Skills & Qualifications * Graduation from high school or ...

New

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help desk,Customer service Additional Skills & Qualifications • Graduation from high school or ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m. JOB SUMMARY: The position involves ...

TEKsystems c/o Allegis Group

Help Desk Analyst

Harrison, NY · On-site

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help desk,Customer service Additional Skills & Qualifications Graduation from high school or possession ...

New

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process. Support Specialist: Develop ...

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All JobsHelp Desk JobsHelp Desk Jobs in New Rochelle, NY

Help Desk information

See New Rochelle, NY salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk in New Rochelle, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in New Rochelle, NY?

The most popular types of Help Desk jobs in New Rochelle, NY are:

What are popular job titles related to Help Desk jobs in New Rochelle, NY?

For Help Desk jobs in New Rochelle, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in New Rochelle, NY look for?

The top searched job categories for Help Desk jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Help Desk jobs?

Cities near New Rochelle, NY with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $49,553 per year, or $23.8 per hour.

Help Desk Engineer

New York Cloud Apps

New York, NY

Contractor

Re-posted 14 days ago

Job description

Office Location: Remote Offices, Long Island, and New York City Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Provide first line end-user technical support via phone and email Provide light user account and email administration Coach users on best practices and techniques to avoid simple issues Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified Basic level knowledge of email administration Basic level knowledge of TCP/IP, networking Basic level knowledge of smartphone configuration Proficient with Microsoft Word, Excel and Outlook is prefered Previous experience working with Software as a Service products is suggested For any questions about this position please email hr@nycloudapps.com.

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