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Helpdesk Jobs in New Rochelle, NY (NOW HIRING)

Forhyre

Helpdesk Specialist

New York, NY

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

EnerSys

Helpdesk Technician

Commack, NY

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

One to three years of relevant IT support, desktop support, or help desk experience. * Experience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications ...

EnerSys Delaware, Inc.

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

One to three years of relevant IT support, desktop support, or help desk experience. * Experience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications ...

EnerSys

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

One to three years of relevant IT support, desktop support, or help desk experience. * Experience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications ...

EnerSys Delaware Inc.

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

One to three years of relevant IT support, desktop support, or help desk experience. * Experience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications ...

Infojini Inc

Helpdesk Technician

North Bergen, NJ

$22.25 - $30/hr

Mandatory Skills : Windows 7 domain Networking Store systems Scanner / POSAdmin / use Fielding calls from technicians onsite And configuration steps their Printer IP address Preffered Supporting over ...

TGI MAIN COMPANY

Helpdesk Tier 1

West Caldwell, NJ · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

FastTek

Technical Helpdesk Analyst

Newark, NJ · On-site

$21.50 - $29.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Helpdesk Analyst #1061163 Summary: * The main function of a Help Desk Specialist is to provide technical assistance to computer system users. * A typical technical help desk specialist is ...

TGI MAIN COMPANY

Helpdesk Tier 1

Brooklyn, NY

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI Office Automation, Inc.

Helpdesk Tier 1

Brooklyn, NY · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Tier 3 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 3 Helpdesk ...

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All JobsHelpdesk JobsHelpdesk Jobs in New Rochelle, NY

Helpdesk information

See New Rochelle, NY salary details

$13

$23

$34

How much do helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for helpdesk in New Rochelle, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in New Rochelle, NY?

The most popular types of Helpdesk jobs in New Rochelle, NY are:

What are popular job titles related to Helpdesk jobs in New Rochelle, NY?

For Helpdesk jobs in New Rochelle, NY, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in New Rochelle, NY look for?

The top searched job categories for Helpdesk jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Helpdesk jobs?

Cities near New Rochelle, NY with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in New Rochelle, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,553 per year, or $23.8 per hour.

Helpdesk Specialist

Forhyre

New York, NY

Full-time

Re-posted 23 days ago

Job description

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.


Responsibilities


  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problem-solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services


Requirements


  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent