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Help Desk Jobs in New Rochelle, NY (NOW HIRING)

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Provide help desk support including analyzing and resolving end-user issues Skills & Experience * Knowledge of MAC and Windows operating systems and desktop applications * Experience with installing ...

IPsoft

Help Desk Engineer

New York, NY

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. Handle and ...

IPsoft Inc.

Help Desk Engineer

New York, NY

Company Description About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

IPsoft Inc.

Help Desk Administrator

New York, NY

Company Description About IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

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All JobsHelp Desk JobsHelp Desk Jobs in New Rochelle, NY

Help Desk information

See New Rochelle, NY salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk in New Rochelle, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in New Rochelle, NY?

The most popular types of Help Desk jobs in New Rochelle, NY are:

What are popular job titles related to Help Desk jobs in New Rochelle, NY?

For Help Desk jobs in New Rochelle, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in New Rochelle, NY look for?

The top searched job categories for Help Desk jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Help Desk jobs?

Cities near New Rochelle, NY with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $49,553 per year, or $23.8 per hour.

Help Desk Support Technician

Interstate Waste Services

Teaneck, NJ • On-site

$26.92/hr

Full-time

Posted 9 days ago

Interstate Waste Services rating

5.5

Company rating: 5.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

77th of 91 rated recycling and waste

Job description

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We're proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

This position provides a first line of helpdesk support to all company employees, assisting them with hardware and software related issues via phone, email or on-site visits.

 

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Manage Help Desk tickets in a time manner.
  • Respond to employee issues via phone, email, computer chat or site visit.
  • To take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
  • Support users in the use of computer equipment and software by providing the necessary training and advice.
  • To arrange for external technical support where problems cannot be resolved in house.
  • Escalate issues to next level when necessary.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Creating, editing and organizing department documentation.
  • Provide onsite support to any of IWS's facilities in NY/NJ/CT/OH and future locations. Travel is required when needed. Requires about 25% local travel to other company sites.
Requirements and Qualifications:
  • Strong knowledge of Microsoft based operating systems within a network environment.
  • Strong knowledge of the Microsoft Office suite of applications.
  • Use of computer imaging software.
  • Ability to diagnose and resolve basic computer technical issues.
  • Use of Apple Mobile devices and tablets.
  • Good understanding of TCP/IP networking.
  • Good understanding of PC hardware set-up and configuration.
  • Ability to work independently and efficiently to meet deadlines.
  • Highly organized to keep Help Desk tickets in order.
  • Excellent oral communication skills.
  • Being able to carry or transport various hardware.
  • Self-motivated, detail-oriented and organized.
Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range MinimumUSD $26.92/Hr.Salary Range MaximumUSD $33.00/Yr.Employment Type: OTHER

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