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Help Desk Jobs in New Rochelle, NY (NOW HIRING)

Randstad Digital

Help Desk Support

White Plains, NY · On-site

$30 - $35/hr

The IT Service Desk Manager tracks real-time web and mobile application transactions while delivering escalated support to the customer contact center. This role serves as a key liaison, identifying ...

NYULMC

Finance Help Desk Liaison

Bethpage, NY · On-site

$21 - $28.75/hr

We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the successful candidate is responsible for the timely and accurate inbound receipt, documentation ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the successful candidate is responsible for the timely and accurate inbound receipt, documentation ...

Star Group LP

Help Desk Analyst

Woodbury, NY

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

City of New York

Help Desk Technician

Brooklyn, NY

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information Technology Support Technician/Specialist provides a single ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$60K - $70K/yr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information Technology Support Technician/Specialist provides a single ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

Bachelor's degree in Computer Science or a related field preferred; equivalent hands-on experience will also be considered. * 2+ years of experience in an IT Help Desk or End User Support role within ...

NYU Langone Health

Finance Help Desk Liaison

Bethpage, NY

$21 - $28.75/hr

We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the successful candidate is responsible for the timely and accurate inbound receipt, documentation ...

City of New York

Help Desk Technician

Brooklyn, NY

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information Technology Support Technician/Specialist provides a single ...

ARTHUR SCHUMAN INC

Help Desk Analyst

Fairfield, NJ · On-site

$21 - $28.50/hr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in New Rochelle, NY

Help Desk information

See New Rochelle, NY salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk in New Rochelle, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in New Rochelle, NY?

The most popular types of Help Desk jobs in New Rochelle, NY are:

What are popular job titles related to Help Desk jobs in New Rochelle, NY?

For Help Desk jobs in New Rochelle, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in New Rochelle, NY look for?

The top searched job categories for Help Desk jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Help Desk jobs?

Cities near New Rochelle, NY with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $49,553 per year, or $23.8 per hour.

Help Desk Support

Randstad Digital

White Plains, NY • On-site

$30 - $35/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

job summary:

The IT Service Desk Manager tracks real-time web and mobile application transactions while delivering escalated support to the customer contact center. This role serves as a key liaison, identifying system issues, routing them to internal technical teams, and managing complex support tickets through resolution.


location: White Plains, New York
job type: Contract
salary: $30 - 35 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:

Principal Responsibilities:


  • Maintains broad visibility over system maintenance, service disruptions, and external events affecting daily IT operations.
  • Monitors digital booking platforms for fraudulent transactions and executes appropriate mitigation actions.
  • Oversees the accurate and timely processing of customer refund requests.
  • Partners directly with the contact center to address complex inquiries from end-users and regional transport partners.
  • Escalates technical anomalies and system bugs to relevant internal software and infrastructure teams.
  • Coordinates directly with external transport vendors to implement routine schedule adjustments.
  • Sets up, installs, and configures workstation hardware and peripheral devices.
  • Delivers hands-on technical support for various end-user computing requests.
  • Oversees macOS enterprise deployment and device administration using a central MDM solution.
  • Offers clear, professional assistance and technical guidance to team members.
  • Executes additional operational tasks and support functions as required.

qualifications:

Bachelor's degree.


5+ years of hands-on experience in service desk operations or desktop support environments.


Availability to work a flexible schedule outside standard business hours as operational needs demand.


Strong customer-centric mindset with a clear dedication to user support.


Demonstrated history of coordinating multiple projects and deliverables simultaneously.


Track record of maintaining high standards for customer support and ticket resolution.


Solid technical troubleshooting background addressing hardware and system failures.


Proven familiarity with modern desktop operating systems and standard office productivity software.


Self-starter capable of achieving targets and guiding teams through operational changes or complex projects.


Skill in synthesizing intricate technical details into straightforward, digestible summaries.


Effective interpersonal skills, with the capacity to communicate clearly and build consensus among key stakeholders.


skills:

mobile application,customer contact,Service Desk



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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