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Full Time Help Desk Jobs in Rochester, NY (NOW HIRING)

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Join our fast-moving MSP full-time and grow with us! QUICK INFO: Pay: $26-$36 per hour, based on ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Join our fast-moving MSP full-time and grow with us! QUICK INFO: Pay: $26-$36 per hour, based on ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Join our fast-moving MSP full-time and grow with us! QUICK INFO: Pay: $26-$36 per hour, based on ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Cooper Companies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site +1

$95K - $130K/yr

Job Type Full-time Description ERP Financial Consultant Department: Enterprise Systems Group ... a help desk capacity and assist in troubleshooting application questions • Provide on-site ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$95K - $130K/yr

Job Type Full-time Description ERP Financial Consultant Department: Enterprise Systems Group ... a help desk capacity and assist in troubleshooting application questions • Provide on-site ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$95K - $130K/yr

Enterprise Systems Group Billable Hours Goal: 80% of worked hours Position Type: Full Time Travel ... a help desk capacity and assist in troubleshooting application questions · Provide on-site ...

Airgas

Vending Technician

Rochester, NY · On-site

$22 - $25/hr

Must have prior inventory management, customer service, sales and/or PC help desk related ... full-time employees. Additionally, we offer our eligible employees a 401k plan with company ...

Airliquidehr

Vending Technician

Rochester, NY · On-site

$22 - $25/hr

Must have prior inventory management, customer service, sales and/or PC help desk related ... full-time employees. Additionally, we offer our eligible employees a 401k plan with company ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll ... Experience in a help desk environment or software support highly desirable * Computer skills ...

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All JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Rochester, NY

Full Time Help Desk information

See Rochester, NY salary details

$12

$22

$33

How much do full time help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for full time help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are full time help desk jobs?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by Full Time Help Desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Full Time Help Desk jobs? Cities near Rochester, NY with the most Full Time Help Desk job openings:
Full Time Help Desk jobs near you

Help Desk Technician Full-Time

EPISCOPAL CHURCH HOME

Rochester, NY • On-site

$26/hr

Full-time

Medical, Dental, Retirement

Posted 4 days ago

Job description

Episcopal SeniorLife Communities Mission:
We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge...
Life. Inspired Every Day.
Full-Time Days
Starting Hourly Rate: $26.00
What We Offer:
Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience.
  • Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
  • We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA).
  • Additionally, staff are eligible for dental insurance with orthodontist coverage.
  • 401(K) with Company Match: 100% company match on the first 3% of your contributions.
  • Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis.
  • Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
  • ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
  • Paid Holidays: ESLC has six designated holidays and one floating holiday.

Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and On-Site Workforce Success Coaches.
The Help Desk Technicians ensures the stable operation of the Episcopal SeniorLife Communities' end-user computers. This includes maintaining our asset database, monitoring, and maintaining end-user devices, and answering support requests and questions sent to the IT department.
ESSENTIAL JOB FUNCTIONS
  • Responsible for the resolution, documentation, and follow-through on all IT related tickets through ticketing system.
  • Maintain operations of all end-user devices, e.g., desktop, laptop computers, kiosks, cell phones, time clocks, monitors, and their associated hardware and software.
  • Maintain operations of security solutions, including firewall, anti-virus, and encryption systems.
  • Coordinate installation, configuration, and maintenance of end user workstation hardware, software, and peripheral devices.
  • Diagnose and resolve performance, connectivity, and related network problems, including hardware, software, user access, VPN, VolP phone system and wireless networks.
  • Maintain device and software asset inventories, including related documentation and technical specifications of equipment and applications.
  • Assist manager in identifying devices needing replacement, acquiring new devices, imaging, and deploying new devices as needed.
  • Run queries and/or reports in various applications in support of department needs.
  • Work with EMR vendors and ESLC department teams to maintain the EMR configuration.
  • Identify and create end-user education material and conduct training sessions as needed.
  • Assist with research on products, services, protocols, and standards in support of hardware procurement.
  • Assist with planning, developing, installing, configuring, maintaining, supporting, and optimizing all existing and new network hardware, software and communication links as needed.
  • On call support required for one week each month.
  • Flex hours based on department needs.
  • Additional activities as assigned.
  • May require interaction with Residents of ESLC.
  • All other duties as assigned.

Requirements
QUALIFICATIONS:
  • Associate's degree in computer science or other related field; or equivalent work experience. A+ and Network+ are recommended.
  • One or more years of related experience required. Must be familiar with Microsoft Active Directory and Windows operating systems.
  • Strong troubleshooting, analytic and diagnostic skills along with effective communication abilities.
  • Strong technical skills with PCs.
  • Ability to learn and support new applications. Ability to conceptualize technical problems via phone.
  • On-call availability.
  • Demonstrated emotional control under stress and keeping a positive attitude when dealing with customers.
  • Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors, and the general public.
  • Must have a valid NYS driver's license.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Performing duties of this job require occasional walking and standing. Must be able to occasionally lift loads of thirty pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
Episcopal SeniorLife Communities is an Equal Opportunity Employer.

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