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Help Desk Tech Jobs (NOW HIRING)

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person. Effectively use the Help Desk phone system as well as all hold, handling and routing state features. Effectively use ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... Maintain security technologies. • Identify, analyze, and provide preventative solutions for ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... Maintain security technologies. • Identify, analyze, and provide preventative solutions for ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... technologies). * 2 years of experience working with Windows servers, including Active Directory. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

10over8

Help Desk Tech / Office Assistant

Encino, CA

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD · On-site

$22.81/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a IT Support Tech I Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

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How much do help desk tech jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for help desk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
More about Help Desk Tech jobs
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What job categories do people searching Help Desk Tech jobs look for? The top searched job categories for Help Desk Tech jobs are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tech****Hybrid in Horsham, PA

Reed Tech

Horsham, PA

$48K - $81K/yr

Full-time

Medical, Life, Retirement

Posted 14 hours ago

Posted today

Job description

Help Desk Tech II
Do you enjoy taking ownership and resolving customer technical problems quickly?Can you help us to ensure a high-availability technical environment?

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About our Team

LexisNexis Reed Tech brings clarity to innovation for businesses worldwide. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve a competitive advantage for their business. Our Reed Tech suite of SingleSource for Medical Devices, SingleSource for Drug Products, and Navigator for Drug Labels enables life sciences companies to create product data management strategies and meet compliance deadlines on time. We are proud to directly support and serve these innovators in their endeavors to better humankind. For more information, please visit www.reedtech.com

About the Role

As a Help Desk Tech you will be providing technical support as a specialist, you will be the primary escalation point for a team of Help Desk Support Specialists. You will provide technical assistance to customers by answering and resolving problems in person, by telephone, or by email. You will troubleshoot and resolve desktop, laptop, printer, hardware, software, operating system, email, and related issues.

Conditions of Employment:

  • You must be a U.S. citizen to qualify for this position.

  • You must successfully pass a background investigation and achieve Public Trust security clearance.

  • ******HYBRID POSITION*******Home Based within 2 hours drive of Horsham Location required

Responsibilities

  • Configuring and setting-up workstations and laptops for our on-site customers

  • Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly

  • Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation

  • Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers

  • Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice

  • Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time

Requirements

  • Have experience of backup procedures

  • Have experience with Office365

  • Have a good understanding and experience of software monitoring tools

  • Have excellent interpersonal skills and the ability to build effective working relationships with teams across our organization

  • Have great organizational skills when dealing with multiple priorities and issues

  • Have excellent troubleshooting skills and be able to resolve IT infrastructure and operational issues

  • Have good verbal and written communications skills and able to produce technical documentation and Standard Operating Procedures

  • Have experience of performing hardware and software installations, configuring desktops and laptops, and troubleshooting issues

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer:
-Health care plans and benefits
-Modern Family Benefits, including maternity, paternity, adoption and surrogacy
-Life assurance and accident policies
-Comprehensive pension and retirement plans
-Access to learning and development resources
Your recruiter will advise you on the benefits package for your location

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Formor please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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