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Genesys Developer Jobs (NOW HIRING)

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

Compunnel

Genesys Cloud Architect / Developer

Pittsburgh, PA · On-site

$63 - $80.25/hr

The Genesys Cloud Architect / Developer will support the design, development, integration, testing, and deployment of voice and customer engagement solutions as part of a Genesys Cloud migration ...

Sarian, Inc.

Genesys CX Developer

Charlotte, NC · On-site

Design and Development experience in Genesys Cloud CX and Genesys Architecture. * Experience in Softphone API integration with Genesys CX. * Experience in Genesy SDK. * Experience in Genesys Cloud CX ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.

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Genesys Developer information

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How much do genesys developer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for genesys developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 3% Part Time, and 12% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

Genesys CX Developer with Softphone

3B Staffing LLC

Addison, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary (Genesys CX Developer with Softphone)

  • Position: Genesys CX Developer with Softphone
  • Location: Addison, TX
  • Employment Type: Fulltime

Key Responsibilities:

  • Design and develop solutions using Genesys Cloud CX and Genesys Architecture.
  • Integrate Softphone APIs with Genesys CX.
  • Utilize Genesys SDK for development tasks.
  • Administer, configure, and implement Genesys Cloud CX platforms.
  • Develop and manage Node. JS applications utilizing REST, SOAP, and Genesys APIs.
  • Create dashboards to monitor queue activity, agent performance, and interactions.
  • Administer and configure Genesys Cloud CX including contact center, telephony, routing, people, permissions, and outbound campaigns.
  • Install and configure Genesys applications on AppFoundry.
  • Troubleshoot configuration and routing issues within Genesys environments.

Required Skills:

  • Experience with AWS.
  • Proficiency in Genesys Cloud CX and Softphone.
  • Contact Center Routing experience.
  • Experience in On-premises Genesys environments.

Desired Skills:

  • Knowledge of Genesys on-premise components and composer development.
  • Experience in Java/J2EE and API development/scripting integration.
  • Genesys Cloud CX certification (preferred).

Let me know if you need this summary tailored further!

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