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Genesys Developer Jobs (NOW HIRING)

TPA technologies

Genesys Cloud CX Engineer

Weehawken, NJ

$60.50 - $81/hr

Only W2 Only local to NJ office No C/C is acceptable for this role Not accepting third party employer assistance here Genesys Cloud CX Engineer Weehawken, NJ (Onsite) Long-Term Consulting Opportunity ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys installation, configuration and development * Work closely with Project Managers to ensure on-time ...

Genesys

Senior Software Engineer

Indianapolis, IN · On-site +1

$117K - $154K/yr

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Senior Software Engineer Department & Team :Genesys Cloud CX and Core Services, Core AI Team Job ...

Genesys

Senior Software Engineer

Durham, NC · On-site +1

$118K - $156K/yr

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Senior Software Engineer Department & Team :Genesys Cloud CX and Core Services, Core AI Team Job ...

Genesys

Senior Software Engineer

Indianapolis, IN · On-site

$117K - $154K/yr

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Senior Software Engineer Department & Team : Genesys Cloud CX and Core Services, Core AI Team Job ...

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How much do genesys developer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for genesys developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Developer position, and why are they important?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys Developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys Developer job?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

More about Genesys Developer jobs
What cities are hiring for Genesys Developer jobs? Cities with the most Genesys Developer job openings:
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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in the United States as of June 2026, with employment types broken down into 11% Full Time, 16% Part Time, and 73% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.
Genesys Cloud CX Engineer

Genesys Cloud CX Engineer

TPA technologies

Weehawken, NJ

$60.50 - $81/hr

Other

Posted 4 days ago

Job description

Only W2

Only local to NJ office



No C/C is acceptable for this role


Not accepting third party employer assistance here


Genesys Cloud CX Engineer

Weehawken, NJ (Onsite)

Long-Term Consulting Opportunity


We are seeking an experienced Genesys Cloud CX Engineer to join a high-profile engagement supporting UBS. This role will be responsible for designing, developing, configuring, and optimizing customer experience and contact center solutions within the Genesys Cloud CX platform.

This is an excellent opportunity to work directly with enterprise-scale contact center environments, modern cloud technologies, and customer experience transformation initiatives.


Responsibilities

Genesys Cloud Design & Development

Design, develop, and enhance IVR and customer interaction flows using Genesys Architect

Build and optimize routing strategies including ACD, skills-based routing, preferred agent, and bullseye routing

Develop conversational bots utilizing Genesys Dialog Engine (NLU/NLP)

Create automation workflows leveraging Genesys Cloud APIs and third-party integrations

Platform Configuration & Administration

Configure and support telephony infrastructure including SIP trunks, DID routing, Edge devices, and station configurations

Implement and maintain digital channels including chat, email, messaging, and social media

Deploy new platform capabilities, enhancements, and updates

Integration & Automation

Integrate Genesys Cloud CX with CRM, ticketing, authentication, and enterprise systems

Develop solutions using REST APIs, JSON, webhooks, and event streams

Collaborate with development teams on middleware and backend integrations

Monitoring & Support

Monitor platform health, call flows, interaction paths, and performance metrics

Troubleshoot routing, telephony, and call flow issues

Provide L2/L3 support and coordinate escalations with Genesys Care

Analytics & Reporting

Develop dashboards and reporting solutions using Genesys Analytics

Analyze operational metrics including SLA, AHT, abandon rates, agent productivity, and customer experience KPIs

Identify opportunities for platform optimization and process improvement

Security & Governance

Manage user roles, permissions, and access controls

Support SSO integrations and compliance initiatives

Maintain security and data privacy standards

Required Qualifications

Technical Experience

3+ years of hands-on experience with Genesys Cloud CX

Strong expertise in:

Genesys Architect

IVR and call flow development

ACD and routing strategies

SIP telephony and trunking

Digital channels (chat, email, messaging)

Experience with:


REST APIs

JSON

Web Services

OAuth Authentication

SSO / Identity Providers (Azure AD, Okta, Ping, etc.)

Knowledge of cloud platforms (AWS and/or Azure)


Soft Skills

Preferred Certifications


Genesys Cloud CX Certified Professional (GCX-P)

Genesys Cloud Architect Certification

ITIL Foundation

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