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Genesys Developer Jobs (NOW HIRING)

Genesys

WI · On-site

$205.20 - $360.80/hr

  • Medical

  • Dental

  • Vision

  • Retirement

See further details in the Genesys Privacy Policy# Careers at GenesysSenior Principal, AI Software Engineer- Agentic & Industry Solutions page is loaded## Senior Principal, AI Software Engineer ...

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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities The Senior Engineer - Genesys Cloud is responsible for the design, configuration, implementation, and support of Genesys Cloud contact center solutions. This role provides advanced ...

Genesys

Principal Professional Services Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Principal Professional Services Engineer ...

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site +1

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA.

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA.

Genesys

Senior Software Engineer

Indianapolis, IN · On-site

$117K - $154K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Senior Software Engineer Department & Team : Genesys Cloud CX and Core Services, Core AI Team Job ...

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Genesys Developer information

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How much do genesys developer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for genesys developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, and 17% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

Contact Center Platform Engineer (Genesys)

Caresoft Inc.

Newark, NJ • On-site

$48 - $50/hr

Contractor

Re-posted 3 days ago

Job description

Job Title: Contact Center Platform Engineer (Genesys)
Role: Senior Developer/Software Engineer (Genesys)
Location: Newark, NJ
Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python

Experience Required:
5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor’s in Computer Science or related fields

Roles & Responsibilities:
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills