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Junior Genesys Developer Jobs (NOW HIRING)

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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Provide technical guidance to junior engineers and contribute to internal knowledgesharing initiatives. * Stay current with Genesys Cloud updates, new features, and industry best practices.

Exo Talent Partners

RF Engineer IV

Baltimore, MD

$145K - $175K/yr

... proposals • Mentor junior engineers Qualifications • Bachelor's Degree in Electrical ... with Genesys, OrCad, MATLAB, PSPICE or similar tools • Ability to obtain security clearance ...

General Investment LLC

PR · On-site

Integrate external platforms such as Genesys Cloud. * Collaborate with cross-functional teams to define technical and business requirements. * Mentor and support junior developers and development ...

Exo Talent Partners

Principal RF Design Engineer

MD · On-site

$150K - $225K/yr

Mentor junior engineers and foster cross-disciplinary collaboration. What You Bring * Bachelor ... Familiarity with tools such as Keysight Genesys, OrCAD, MATLAB, and PSPICE. * Strong technical ...

Maximus

IT Solutions Architect ( Genesys, AWS )

VA · On-site +1

Job-Specific Minimum Requirements: - Bachelor's degree in Computer Science, Engineering, or related ... guiding junior architects. #techjobs #LI-Remote EEO Statement Maximus is an equal opportunity ...

Belcan

Senior RF Design Engineer

Liberty Township, OH · On-site

$125K - $175K/yr

Mentor junior RF engineers and guide Engineering Technicians to complete project tasks effectively ... Expert in Engineering Design Software tools such as Genesys, AWR, and SPICE. * Demonstrated ability ...

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Junior Genesys Developer information

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$24K

$89K

$137.5K

How much do junior genesys developer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for junior genesys developer in the United States is $88,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $87,000.00 per year, depending on experience, location, and employer.

What are Junior Genesys Developers?

Junior Genesys Developers are entry-level professionals who specialize in working with the Genesys platform, a leading solution for customer experience and contact center management. They assist in designing, developing, and maintaining applications and integrations within the Genesys environment, often working under the guidance of senior developers. Typical responsibilities include troubleshooting, writing code, configuring workflows, and supporting deployments to ensure smooth customer service operations. Junior Genesys Developers usually have a background in software development and a basic understanding of contact center technologies.

What is the difference between Junior Genesys Developer vs Genesys Support Engineer?

AspectJunior Genesys DeveloperGenesys Support Engineer
Required CredentialsBasic programming skills, Genesys certifications often preferredGenesys certifications, technical troubleshooting skills
Work EnvironmentDevelopment teams, project-based tasksSupport teams, troubleshooting and client assistance
Industry UsageIT and customer experience solutionsCustomer support and technical assistance

The Junior Genesys Developer primarily focuses on developing and customizing Genesys solutions, requiring programming skills and some certifications. In contrast, the Genesys Support Engineer handles troubleshooting, technical support, and client assistance, often requiring similar certifications but with a focus on problem-solving. Both roles are essential in the Genesys ecosystem but differ in daily responsibilities and skill emphasis.

What are some common challenges a Junior Genesys Developer might face when starting out, and how can they overcome them?

As a Junior Genesys Developer, you may initially find it challenging to navigate the complexity of the Genesys platform, especially integrating it with existing communication systems and understanding the unique scripting languages and APIs. Collaboration with senior developers and frequent use of Genesys documentation can help bridge knowledge gaps. Additionally, proactively seeking feedback and participating in team code reviews will accelerate your learning curve and help you build confidence in deploying customer experience solutions.

What are the key skills and qualifications needed to thrive as a Junior Genesys Developer, and why are they important?

To thrive as a Junior Genesys Developer, you need a working knowledge of programming (often Java or C#), understanding of contact center operations, and a relevant technical degree or experience. Familiarity with Genesys platforms, APIs, IVR systems, and possibly Genesys certification are typically required. Strong problem-solving, effective communication, and a willingness to learn are valuable soft skills in this role. These skills are essential for building, integrating, and supporting customer experience solutions that meet business needs and ensure reliable service.
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Junior Genesys Developer jobs near you
Infographic showing various Junior Genesys Developer job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 3% Part Time, 1% Temporary, and 13% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $88,976 per year, or $42.8 per hour.
Senior Genesys Cloud Engineers

Senior Genesys Cloud Engineers

3B Staffing LLC

Manhattan, NY • On-site

$61.50 - $82.25/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Title: Senior Genesys Cloud Engineers (Senior Engineer - CCaaS Operations) Openings: Two Interviews: 2 rounds (all Virtual) Location: 100% Remote Contract to Hire - US Citizens ONLY. Genesys CLOUD EXPERIENCE IS A MUST We have been struggling with both roles due to:
  • Candidates having primarily on-prem Genesys Engage experience instead of Genesys Cloud.
  • Limited candidates who meet the required years of hands-on cloud experience.
  • Clearance requirements narrowing the talent pool.
1. Senior Genesys Cloud Engineers (2 openings) Key Requirements
  • 5 years of Genesys Cloud experience preferred.
    • 3 years is acceptable and considered strong given market limitations.
  • Candidates must have hands-on engineering experience, not just support.
  • Must be able to hit the ground running with minimal hand-holding.
  • Strong communication skills-they will often be in meetings alone and must communicate effectively with various stakeholders.
  • Experience leading or driving projects is preferred.
  • Must have implemented at least 3 channels in Genesys Cloud:
    • Email
    • Voice
    • Outbound
    • (Inbound voice alone is not enough-too basic.)
  • If they have strong communication skills and multi-channel experience on other platforms but only 1-2 years in Genesys Cloud, we will still consider them.
Common Issues Encountered
  • Many resumes show 15-20 years of Genesys Engage (on-prem) and very little cloud experience.
  • Candidates lacking true hands-on experience or project ownership.
  • We need engineers who can quickly learn Maximus standards and perform with minimal oversight.
Pipeline
  • Currently one candidate who passed the first screening and may be a solid fit. No other viable resumes.
JD: As a member of the Maximus Contact Center CX team the Senior Engineer should be able to configure, troubleshoot and support on Contact Center as a Service, TTY and Fax solutions that make up the Contact Center environment at Maximus. The Senior Engineer will serve in a technical role and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors. Roles and responsibilities:
  • Design advanced cloud contact center solutions, including routing, IVR, workforce management, analytics and reporting to meet complex business needs leveraging AI solutions such as (CoPilot, Bedrock, Amazon Q in Connect, KoreAI and MurfAI).
  • Lead the deployment, configuration and integration of cloud contact center systems with existing IT infrastructure, ensuring seamless functionality and optimal performance.
  • Provide senior level support and troubleshooting for complex technical issues, implementing solutions to ensure minimal disruption and system reliability. .
  • Analyze existing and new voice and data networks (as needed) and recommend solutions
  • Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner
  • Mentor and train junior engineers and other team members on functionality, best practices and troubleshooting techniques.
  • Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings
  • Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
  • Ability to work unscheduled hours in case of emergency work/outages
  • Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on enterprise AI platform(s).
Skills:
  • Degree in a computer related field or equivalent professional technical experience.
  • Ability to solve problems quickly and accurately.
  • 5+ years of experience in cloud-based contact center solutions, including experience in including experience in deploying, configuring and managing such systems
  • Deep understanding of Cloud Contact Center (Genesys, Connect, NiceCX, etc.), including IVR, call flows, routing, AI, workforce management and reporting.
  • Experience with tools and services required for Cloud Contact Center Implementation and development for Genesys, Amazon Connect and/or Nice InContact. Ie. (Genesys Architect, Amazon Connect flow builder, Lambda, DynamoDB, Lex, API Gateway)
  • Understand the basics and concepts of Generative AI and associated guard rails.
  • Strong technical skills in cloud technologies, system integration and troubleshooting.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment and execute many tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Strong follow-through, ownership & responsibility of work
  • Knowledge of HTTP requests, REST web services, and JSON.
  • Desirable: Certifications or related training/badges for Genesys, Amazon or Nice InContact.
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Apply