Job Summary : Georgia IT, Inc. is seeking a Jr. Network Engineer to support a complex network ... Genesys Contact Center, etc. is a plus Company : Georgia IT, Inc. provides IT Consulting for a wide ...
Job Summary : Georgia IT, Inc. is seeking a Jr. Network Engineer to support a complex network ... Genesys Contact Center, etc. is a plus Company : Georgia IT, Inc. provides IT Consulting for a wide ...
Junior Genesys Developer information
What is a Junior Genesys Developer?
Junior Genesys Developers are entry-level professionals who specialize in working with the Genesys platform, a leading solution for customer experience and contact center management. They assist in designing, developing, and maintaining applications and integrations within the Genesys environment, often working under the guidance of senior developers. Typical responsibilities include troubleshooting, writing code, configuring workflows, and supporting deployments to ensure smooth customer service operations. Junior Genesys Developers usually have a background in software development and a basic understanding of contact center technologies.
What are the key skills and qualifications needed to thrive as a Junior Genesys Developer?
To thrive as a Junior Genesys Developer, you need a working knowledge of programming (often Java or C#), understanding of contact center operations, and a relevant technical degree or experience. Familiarity with Genesys platforms, APIs, IVR systems, and possibly Genesys certification are typically required. Strong problem-solving, effective communication, and a willingness to learn are valuable soft skills in this role. These skills are essential for building, integrating, and supporting customer experience solutions that meet business needs and ensure reliable service.
What are some common challenges a Junior Genesys Developer might face when starting out, and how can they overcome them?
As a Junior Genesys Developer, you may initially find it challenging to navigate the complexity of the Genesys platform, especially integrating it with existing communication systems and understanding the unique scripting languages and APIs. Collaboration with senior developers and frequent use of Genesys documentation can help bridge knowledge gaps. Additionally, proactively seeking feedback and participating in team code reviews will accelerate your learning curve and help you build confidence in deploying customer experience solutions.
What is the difference between Junior Genesys Developer vs Genesys Support Engineer?
| Aspect | Junior Genesys Developer | Genesys Support Engineer |
|---|---|---|
| Required Credentials | Basic programming skills, Genesys certifications often preferred | Genesys certifications, technical troubleshooting skills |
| Work Environment | Development teams, project-based tasks | Support teams, troubleshooting and client assistance |
| Industry Usage | IT and customer experience solutions | Customer support and technical assistance |
The Junior Genesys Developer primarily focuses on developing and customizing Genesys solutions, requiring programming skills and some certifications. In contrast, the Genesys Support Engineer handles troubleshooting, technical support, and client assistance, often requiring similar certifications but with a focus on problem-solving. Both roles are essential in the Genesys ecosystem but differ in daily responsibilities and skill emphasis.
What are popular job titles related to Junior Genesys Developer jobs in Tennessee?
For Junior Genesys Developer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Junior Genesys Developer jobs in Tennessee look for?
The top searched job categories for Junior Genesys Developer jobs in Tennessee are:
Jr. Network Engineer - Nashville, TN
Nashville, TN • On-site
Georgia IT, Inc. •
IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 23 days ago
Job description
Job Summary:
Georgia IT, Inc. is seeking a Jr. Network Engineer to support a complex network infrastructure. The role involves working with various networking technologies and requires strong analytical and problem-solving skills.
Qualifications:
Required:
• Bachelor's degree in computer science or a closely related subject, and 3+ years' experience in support of a complex network infrastructure.
• An understanding of Aruba CX switches, Wireless, Central, and Clear Pass
• An understanding of Arista switches and Cloud Vision
• An understanding of Cisco IOS routers and switches and Cisco Aironet Wireless
• An understanding of SD-WAN technology
• An understanding of TCP/IP, OSPF, BGP, NAT, Access-Lists, route redistribution, 802.1x, Spanning-Tree, H.323, SIP, VOIP, QoS, DNS, DHCP, IP address management and firewalls
• Python, Perl, PowerShell, C/C++, or other scripting/programming knowledge
• Very strong analytical & problem-solving skills, including detailed network and packet capture analysis using Wireshark
• Strong written and oral communication skills with an understanding that group presentations on created work will be required for knowledge transfer
• Ability to communicate effectively with technical and non-technical stakeholders, including senior management
• Familiarity with the change, incident, and problem management systems & procedures
• Must be able to work as part of a global team.
Preferred:
• Understanding of Private and Public Clouds is desired, preferably Microsoft Azure
• Experience and knowledge of telephony/UC platforms including Cisco UC, Genesys Contact Center, etc. is a plus
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Georgia IT, Inc. is seeking a Jr. Network Engineer to support a complex network infrastructure. The role involves working with various networking technologies and requires strong analytical and problem-solving skills.
Qualifications:
Required:
• Bachelor's degree in computer science or a closely related subject, and 3+ years' experience in support of a complex network infrastructure.
• An understanding of Aruba CX switches, Wireless, Central, and Clear Pass
• An understanding of Arista switches and Cloud Vision
• An understanding of Cisco IOS routers and switches and Cisco Aironet Wireless
• An understanding of SD-WAN technology
• An understanding of TCP/IP, OSPF, BGP, NAT, Access-Lists, route redistribution, 802.1x, Spanning-Tree, H.323, SIP, VOIP, QoS, DNS, DHCP, IP address management and firewalls
• Python, Perl, PowerShell, C/C++, or other scripting/programming knowledge
• Very strong analytical & problem-solving skills, including detailed network and packet capture analysis using Wireshark
• Strong written and oral communication skills with an understanding that group presentations on created work will be required for knowledge transfer
• Ability to communicate effectively with technical and non-technical stakeholders, including senior management
• Familiarity with the change, incident, and problem management systems & procedures
• Must be able to work as part of a global team.
Preferred:
• Understanding of Private and Public Clouds is desired, preferably Microsoft Azure
• Experience and knowledge of telephony/UC platforms including Cisco UC, Genesys Contact Center, etc. is a plus
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Georgia IT
Sourced by ZipRecruiter
A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007