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Junior Genesys Developer Jobs in Virginia (NOW HIRING)

Junior Genesys Developer information

What are Junior Genesys Developers?

Junior Genesys Developers are entry-level professionals who specialize in working with the Genesys platform, a leading solution for customer experience and contact center management. They assist in designing, developing, and maintaining applications and integrations within the Genesys environment, often working under the guidance of senior developers. Typical responsibilities include troubleshooting, writing code, configuring workflows, and supporting deployments to ensure smooth customer service operations. Junior Genesys Developers usually have a background in software development and a basic understanding of contact center technologies.

What is the difference between Junior Genesys Developer vs Genesys Support Engineer?

AspectJunior Genesys DeveloperGenesys Support Engineer
Required CredentialsBasic programming skills, Genesys certifications often preferredGenesys certifications, technical troubleshooting skills
Work EnvironmentDevelopment teams, project-based tasksSupport teams, troubleshooting and client assistance
Industry UsageIT and customer experience solutionsCustomer support and technical assistance

The Junior Genesys Developer primarily focuses on developing and customizing Genesys solutions, requiring programming skills and some certifications. In contrast, the Genesys Support Engineer handles troubleshooting, technical support, and client assistance, often requiring similar certifications but with a focus on problem-solving. Both roles are essential in the Genesys ecosystem but differ in daily responsibilities and skill emphasis.

What are some common challenges a Junior Genesys Developer might face when starting out, and how can they overcome them?

As a Junior Genesys Developer, you may initially find it challenging to navigate the complexity of the Genesys platform, especially integrating it with existing communication systems and understanding the unique scripting languages and APIs. Collaboration with senior developers and frequent use of Genesys documentation can help bridge knowledge gaps. Additionally, proactively seeking feedback and participating in team code reviews will accelerate your learning curve and help you build confidence in deploying customer experience solutions.

What are the key skills and qualifications needed to thrive as a Junior Genesys Developer, and why are they important?

To thrive as a Junior Genesys Developer, you need a working knowledge of programming (often Java or C#), understanding of contact center operations, and a relevant technical degree or experience. Familiarity with Genesys platforms, APIs, IVR systems, and possibly Genesys certification are typically required. Strong problem-solving, effective communication, and a willingness to learn are valuable soft skills in this role. These skills are essential for building, integrating, and supporting customer experience solutions that meet business needs and ensure reliable service.
What job categories do people searching Junior Genesys Developer jobs in Virginia look for? The top searched job categories for Junior Genesys Developer jobs in Virginia are:
What cities in Virginia are hiring for Junior Genesys Developer jobs? Cities in Virginia with the most Junior Genesys Developer job openings:

IT Solutions Architect (AWS, Genesys, Telephony exp )

Maximus

VA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

291st of 488 rated business services


Job description

General information
Job Posting Title
IT Solutions Architect (AWS, Genesys, Telephony exp )
Date
Friday, July 17, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking an IT Solution Architect.
Are you passionate about leading technical innovation and driving business growth through technology solutions? The IT Solution Architect will design and implement technology solutions for complex government applications while providing technical leadership to development teams. This role is crucial to our growth strategy as you'll bridge business and technical domains by translating complex business needs into effective technical solutions while pragmatically prioritizing the most impactful efforts. You will lead solution development efforts that address critical customer challenges, applying innovative technologies and methodologies to create differentiated solutions. The ideal candidate combines strong technical expertise with business acumen to ensure solutions align with both customer requirements and Maximus' strategic objectives, ultimately powering growth through the delivery of high-value, mission-focused technology solutions.
This is a remote position. Because of contractual obligations candidates must be US Citizens or Green Card holders.
Essential Duties and Responsibilities:
- Responsible for the architectural integrity of the program and maintaining the enterprise vision of the solution from a technical and business perspective. Find balanced solutions that satisfy both business and technical requirements.
- Responsible for the business/technical solution and guiding what should be done within the program to ensure alignment with the enterprise strategy.
- Provide technical design, prototype development, and support to program management in the initiation, design, development, implementation, maintenance and management of service- based enterprise architecture.
- Lead enterprise architecture analysis, evaluation, design, integration, documentation, and development. Mediate between competing priorities or technical disagreements.
-Participate in technical working sessions and gather input from SMEs.
- Work with internal and external teams to incorporate domain-specific capabilities and competencies into solution designs.
- Work closely with business leaders, customers, or other stakeholders to understand priorities and constraints. Facilitate collaboration across organizations and act as a bridge between technical teams and non-technical stakeholders.
-Work directly with customers to understand their needs and design tailored solutions. Build trust and credibility through consistent delivery and transparency.
- Help guide teams through technology transitions. Support training and adoption efforts to ensure successful implementation.
- Communicate and collaborate both internal and external to the organization, which includes stakeholders, clients, SMEs, vendors and various teams.
- Provide guidance, coaching, and training to technical employees across the company.
- Delegate and review work of junior technical professionals.
Job-Specific Essential Duties and Responsibilities:
Solution Leadership & Technical Direction:
- Lead architectural design and solution development for complex government applications.
- Provide technical leadership and direction to development teams throughout the SDLC.
- Define technical standards and best practices for solution development.
- Evaluate emerging technologies and recommend strategic adoption opportunities.
- Lead technical risk assessment and mitigation planning.
Stakeholder Management & Business Alignment:
- Collaborate with capture managers and business development teams on opportunity shaping.
- Work closely with product managers and business analysts to understand requirements.
- Translate complex business needs into effective technical solutions.
- Support proposal development with technical solution components and estimation.
- Participate in solution reviews with executives and subject matter experts.
- Create and maintain comprehensive technical documentation.
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Engineering, or related technical field. Additional relevant experience may be considered in lieu of degree requirements.
- 7+ years of experience as an engineer, architect, or solution architect.
Technical Skills:
- US Citizenship or Green Card holder required for program requirements.
- Ability to obtain and maintain a Public Trust security clearance.
- Extensive experience with infrastructure and compute environments (AWS, Azure, VMWare).
- Deep knowledge of SDLC, PDLC, and Agile methodologies.
- Proven experience designing and integrating complex systems.
- Experience with government proposal development and solution leadership.
- Understanding of security, compliance, and risk management frameworks.
Leadership & Communication:
- Strong analytical and problem-solving abilities with focus on high-quality solutions.
- Excellent verbal and written communication skills.
- Ability to convey complex technical concepts to non-technical stakeholders.
- Experience leading technical teams and guiding junior architects.
#techjobs #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
170,000.00
Maximum Salary
$
195,000.00

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