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Junior Genesys Developer Jobs (NOW HIRING)

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Mentor junior level consultants * Advise on testing strategy and provide input into test plans.

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Mentor junior level consultants * Advise on testing strategy and provide input into test plans.

TTEC Digital

Principal Architect, NICE CXone

... junior level consultants • Advise on testing strategy and provide input into test plans. • ... Required : • Bachelor's degree in computer science, IT, or engineering preferred. • 10 or more ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · On-site

$86K - $100K/yr

Mentor junior and mid-level TechOps engineers - conducting code/config reviews, sharing expertise ... Experience with contact center platforms (Genesys, Five9, Amazon Connect, Twilio, or similar)

CACI International, Inc.

Senior RF Engineer

Fairfax, VA · On-site

$106K - $146K/yr

Guide and mentor junior RF/antenna engineers in beamformer design principles and phased array ... Genesys (or SystemVue), WASP-NET, and GRASP with emphasis on array modeling and beamformer ...

CACI International Inc.

Senior RF Engineer

Fairfax, VA · On-site

$120.80 - $265.80/hr

... mentor junior RF/antenna engineers in beamformer design principles and phased array ... Genesys (or SystemVue), WASP-NET, and GRASP with emphasis on array modeling and beamformer ...

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Junior Genesys Developer information

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How much do junior genesys developer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for junior genesys developer in the United States is $88,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a Junior Genesys Developer?

Junior Genesys Developers are entry-level professionals who specialize in working with the Genesys platform, a leading solution for customer experience and contact center management. They assist in designing, developing, and maintaining applications and integrations within the Genesys environment, often working under the guidance of senior developers. Typical responsibilities include troubleshooting, writing code, configuring workflows, and supporting deployments to ensure smooth customer service operations. Junior Genesys Developers usually have a background in software development and a basic understanding of contact center technologies.

What is the difference between Junior Genesys Developer vs Genesys Support Engineer?

AspectJunior Genesys DeveloperGenesys Support Engineer
Required CredentialsBasic programming skills, Genesys certifications often preferredGenesys certifications, technical troubleshooting skills
Work EnvironmentDevelopment teams, project-based tasksSupport teams, troubleshooting and client assistance
Industry UsageIT and customer experience solutionsCustomer support and technical assistance

The Junior Genesys Developer primarily focuses on developing and customizing Genesys solutions, requiring programming skills and some certifications. In contrast, the Genesys Support Engineer handles troubleshooting, technical support, and client assistance, often requiring similar certifications but with a focus on problem-solving. Both roles are essential in the Genesys ecosystem but differ in daily responsibilities and skill emphasis.

What are some common challenges a Junior Genesys Developer might face when starting out, and how can they overcome them?

As a Junior Genesys Developer, you may initially find it challenging to navigate the complexity of the Genesys platform, especially integrating it with existing communication systems and understanding the unique scripting languages and APIs. Collaboration with senior developers and frequent use of Genesys documentation can help bridge knowledge gaps. Additionally, proactively seeking feedback and participating in team code reviews will accelerate your learning curve and help you build confidence in deploying customer experience solutions.

What are the key skills and qualifications needed to thrive as a Junior Genesys Developer?

To thrive as a Junior Genesys Developer, you need a working knowledge of programming (often Java or C#), understanding of contact center operations, and a relevant technical degree or experience. Familiarity with Genesys platforms, APIs, IVR systems, and possibly Genesys certification are typically required. Strong problem-solving, effective communication, and a willingness to learn are valuable soft skills in this role. These skills are essential for building, integrating, and supporting customer experience solutions that meet business needs and ensure reliable service.
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Junior Genesys Developer jobs near you
Infographic showing various Junior Genesys Developer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $88,976 per year, or $42.8 per hour.

Principal Architect, NICE CXone

TTEC Digital

Austin, TX • On-site

$170K - $200K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As the Principal Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experiences. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.
What You'll Be Doing
  • Leverage relationships to establish credibility, Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
  • Lead technical resources for CCaaS implementations on client projects.
  • Create technical documentation for detailed designs and customer requirements.
  • Ownership and responsibility for end-to-end design of the technical architecture including: Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts, Design and maintain reusable code libraries.
  • Mentor junior level consultants
  • Advise on testing strategy and provide input into test plans.
  • Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts.
  • Leverage TTEC's Solutions Framework in informal requirements meetings or facilitated workshops.
  • Document critical business and/or IT requirements and "compelling events" requiring the client to make a change.
  • Identify and develop transformation roadmaps and quantifiable business cases.
  • Conduct solution design meetings with TTEC Digital, Partners, and client personnel to confirm solution scope and the design required to fulfill requirements.
  • Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.
  • Develop and deliver 'Solution Review' presentations.
  • Participate in field Professional Services and Managed Services communications with Partners to resolve pre-sales design and configuration questions.
  • Develop and Present Solutions to the Client / Support Deal Closure 
  • Support Proposal and Solution Overview documents.
  • Operate as a contributor role for RFP Response Development
  • Support the preparation of materials to Cisco and the internal Bid Assurance processes.
  • Participate in Client Meeting Solution Reviews - with Sales and Partners
  • Contribute to ROI Business Case production.
  • Responsible for estimating and supervising technical efforts for all phases of the project.
  • Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
  • Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation.
  • Provide insights on competitor service offerings.
What You Bring to the Role
  • Bachelor's degree in computer science, IT, or engineering preferred.
  • 10 or more years' experience in Contact Center and UC environments.
  • 5 or more years of NICE CXone software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Cloud Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical). 
  • Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM's, and process automation technologies 
$170,000 - $200,000 a year
#LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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