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Genesys Developer Jobs in Arizona (NOW HIRING)

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Genesys Engineer

Phoenix, AZ

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Varite

USA_System Administrator

Phoenix, AZ

$50 - $51.47/hr

Genesys admin Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated ...

INT Technologies

WebServices Developer

Chandler, AZ

As a Webservices developer you will be responsible for planning, designing, developing, testing ... g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality ...

INT Technologies

WebServices Developer

Chandler, AZ · On-site

As a Webservices developer you will be responsible for planning, designing, developing, testing ... g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality ...

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How much do genesys developer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for genesys developer in Arizona is $53.35, according to ZipRecruiter salary data. Most workers in this role earn between $47.69 and $61.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Developer position, and why are they important?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys Developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys Developer job?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are popular job titles related to Genesys Developer jobs in Arizona? For Genesys Developer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Genesys Developer jobs in Arizona look for? The top searched job categories for Genesys Developer jobs in Arizona are:
Genesys Developer jobs near you
Genesys Engineer

Genesys Engineer

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Phoenix, AZ

Other

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

This is a hybrid position based in our Phoenix office, requiring onsite presence Tuesday through Thursday
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

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