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Genesys Jobs in Arizona (NOW HIRING)

krg technology inc

Genesys

Phoenix, AZ · On-site

Mandatory Skills: 1. Genesys Outbound implementation experience in 8.1 framework is a must have. 2. Genesys Callback solution implementation experience. 3. Genesys Outbound Reporting 4. Genesys ...

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Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

InterSources Inc

Genesys Voice

Phoenix, AZ · On-site

Responsibilities : • Install and integrate in-house and third-party components and capabilities into Genesys applications • Design, build, and gather results from demos, A/B tests, and pilots • ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Genesys admin Location: ONSITE- Phoenix AZ Duration: 6 months Descriptions: Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features ...

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$18

$48

$74

How much do genesys jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for genesys in Arizona is $48.93, according to ZipRecruiter salary data. Most workers in this role earn between $38.08 and $58.46 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are the most commonly searched types of Genesys jobs in Arizona?

The most popular types of Genesys jobs in Arizona are:

What are popular job titles related to Genesys jobs in Arizona?

For Genesys jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Arizona look for?

The top searched job categories for Genesys jobs in Arizona are:

Genesys jobs near you
Infographic showing various Genesys job openings in Arizona as of August 2026, with employment types broken down into 50% Full Time, 7% Part Time, and 43% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $101,780 per year, or $48.9 per hour.

Genesys

Phoenix, AZ • On-site

krg technology inc
IT Services • 201 - 500 employees
Learn more about krg technology incexternal

Contractor

Re-posted 3 days ago

Job description

Company Description

Thanks & Regards
Nandha

KRG Technologies Inc.

25000 | Avenue Stanford | Suite 253 | Valencia, CA 91355

PH : 661 367 8000 x 304


Job Description


Job Description:

1. Design the outbound dialing and texting in the Preference center project. Work with the business IT architects and vendor to build a solution for outbound text and dialing use cases.

2. Clearly understand the business requirements and high level use cases to provide options to the client and recommend best approach to build the solution.

3. Collaborate with Client IT, vendors and internal Cognizant resources to implement the solution.

4. Oversee and mentor less experienced members of the team to accomplish the deliverables.

Mandatory Skills:

1. Genesys Outbound implementation experience in 8.1 framework is a must have.

2. Genesys Callback solution implementation experience.

3. Genesys Outbound Reporting

4. Genesys eServices (SMS) server implementation experience.

5. Genesys eServices (SMS) reporting.

6. Experience creating design and architecture diagrams and design level documentation.


Qualifications

Genesys eServices (SMS)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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