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Genesys Developer Jobs (NOW HIRING)

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

VLink Inc

Genesys Call Flow Lead Developer

Dallas, TX · On-site

$58.50 - $76.75/hr

Genesys Call Flow Developer Lead Location: Pittsburgh, PA, Dallas, TX, or Cleveland, OH Employment Type: Full-time About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the ...

Technogen, Inc.

Genesys Cloud Developer

Washington, DC · On-site

$63.75 - $87.25/hr

Genesys Cloud Developer Location: Washington,DC(Hybrid) Duration: Long Term Skills Needed Java .NET REST APIs JavaScript Web Services Genesys APIs Webhooks CRM Integrations Best Regards, Ashok Kumar ...

Sarian, Inc.

Genesys CX Developer

Charlotte, NC · On-site

Design and Development experience in Genesys Cloud CX and Genesys Architecture. * Experience in Softphone API integration with Genesys CX. * Experience in Genesy SDK. * Experience in Genesys Cloud CX ...

INGENworks

Genesys Cloud Engineer AWS Integration

Dallas, TX · On-site

$55.50 - $74/hr

Genesys Cloud Engineer AWS Integration Location: Dallas, TX Experience: 12+ Years On C2C Job ... AWS Certified Solutions Architect, Developer, or SysOps Administrator certification. Experience ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys installation, configuration and development * Work closely with Project Managers to ensure on-time ...

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How much do genesys developer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for genesys developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, and 17% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

Architect - Genesys App Services | Full Time

Corporate Services

Detroit, MI • On-site

Full-time

Re-posted 23 days ago

Job description

GENERAL SUMMARY:

Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.


EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required.

  • Equivalent experience for this position is eight years of applicable Information Technology experience.

  • 10 year's experience in application development and maintenance of vendor-provided systems.

  • 2 year's experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.

  • 3-5 year's experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).

  • Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.

  • Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.

  • 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce.

  • Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).

  • Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.

  • Excellent communication, presentation and interpersonal skills.

  • Able to develop and present complex material effectively to a variety of audiences-technical, non-technical, management and leadership (including in-house and vendor).

  • Ability to apply leading practices for architecture design and translate them to use case-specific applications.

  • Ability to foster and maintain strong customer relationship. Ability to apply business development and leadership skills.

  • Strong technical writing abilities.

  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.

  • Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.

  • 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.

  • 5+ years of experience in the Contact Center technology space, preferred.

  • Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.

  • Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.

  • Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.

  • Experience with Genesys Composer and Genesys Orchestration Server, preferred.

  • Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.

  • Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.

  • Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.

  • Previous supervisory experience, preferred.

Additional Information
  • Organization: Corporate Services
  • Department: Ascension Access Technology
  • Shift: Day Job
  • Union Code: Not Applicable

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