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Full Time Inmate Call Monitoring Jobs in Texas (NOW HIRING)

City of Denton, TX

Civilian Jailer

Denton, TX · On-site

$22.27 - $28.96/hr

Denton, TX Job Type: Full-Time Job Number: 26-00239 Department: Police Division: POLICE SUPPORT ... routine inmate checks, monitor jail camera system, prepare and distribute meals, administer ...

Prelude Fertility

Call Center Representative

Tomball, TX · On-site

$15.25 - $19/hr

Monitor and respond to voicemails and emails within a 2-hour window. * Assess caller needs to ... Medical, dental, and vision plans for our full-time employees, along with complimentary basic life ...

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Texas?

The most popular types of Inmate Call Monitoring jobs in Texas are:

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Texas?

For Full Time Inmate Call Monitoring jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Texas look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Texas are:

What cities in Texas are hiring for Full Time Inmate Call Monitoring jobs?

Cities in Texas with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Texas as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Civilian Jailer

Denton, TX • On-site

City of Denton, TX
Public Administration • 501 - 1,000 employees
Learn more about City of Denton, TXexternal

$22.27 - $28.96/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

City Of Denton rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Salary: $22.27 - $28.96 Hourly
Location : Denton, TX
Job Type: Full-Time
Job Number: 26-00239
Department: Police
Division: POLICE SUPPORT
Opening Date: 07/07/2026
Closing Date: 12/7/2026 11:59 PM Central
FLSA: Non-Exempt
Summary
This requisition expires on December 7, 2026, but may close earlier if the position is filled prior to the expiration date.
Responsible for assisting with daily operation of the City Jail to ensure the welfare, safety, and security of inmates and staff.
Essential Functions and Other Important Duties
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DUTIES
  • Process all incoming and outgoing jail inmates including, but not limited to, taking photographs and fingerprints, documenting markings and tattoos, completing appropriate computerized forms including arrest, biographical data, medical history, appropriate criminal charges, Prison Rape Elimination Act (PREA) compliance, conduct search for contraband prior to escorting to jail cell, enter and remove inmate property into property/evidence room, and entering information into the applicable database.
  • Perform and document activities to ensure welfare, safety, and security of inmates, internal, and external stakeholders including, but not limited to, controlling jail entry/exit, monitor all visitors, secure visitors and inmates during visits, supervise inmate(s) during booking process, holding, jail cell, visits, and restraint chair, conduct routine inmate checks, monitor jail camera system, prepare and distribute meals, administer prescribed medication, issue clothing, shoes, blankets and personal hygiene items, cleanup spills, waste and/or bodily fluids, and laundry tasks.
  • Communicate with mental health agencies to facilitate and request inmate evaluations, as needed.
  • Provide Cardiopulmonary Resuscitation (CPR)/first aid and summon medical attention, as needed; notify leadership immediately of welfare, safety, and/or security issues.
  • Complete tasks including, but not limited to, conducting Texas Crime Information Center (TCIC)/National Crime Information Center (NCIC) criminal histories, providing officers with warrant information, preparing arraignment and municipal court documents, assisting municipal judges, escorting inmates to and from arraignment proceedings, scanning e-file jail paperwork documentation for district attorney, providing testimony during court proceedings, preparing Denton County Sheriff Office (DCSO) jail booking documents, and facilitating jail transfers of Class B and higher inmate offenders.
  • Conduct administrative tasks including, but not limited to, answering telephones, handling inquiries, submits facility maintenance request(s), completes bond forms, Personal Recognizance (P/R) bonds, cash bonds, witnessing surety bonds, accepting, and processing bond payments, sending teletypes to external agencies, confirming 24-hour inmate pickups, reconciling incoming cash bonds, ensuring the integrity of incoming cash funds, and fingerprinting members of the general public, as required.
SUPERVISORY/BUDGET RESPONSIBILITIES
  • None.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements
EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS
  • High School Diploma or equivalent; and,
  • Must have or obtain a valid Municipal Jailer certification from Texas A&M Engineering Extension Service (TEEXS) within one (1) year of employment; and,
  • Must have or obtain a valid certification from Texas Crime Information Center (TCIC) within 90 days of employment; and,
  • Must have or obtain a valid certification from National Crime Information Center (NCIC) within 90 days of employment; and,
  • Must have or obtain Red Cross or American Heart Association Adult CPR, AED & First Aid Certification within 90 days of employment or completed at the next City of Denton offered course (online training is not valid); and,
  • Must have or obtain a Food Handlers certification recognized by Texas Department of Health and Human Services (HHS) within 30 days of employment,
OR
  • Any combination of related education and experience that will result in a candidate successfully performing the essential functions of the job.
REQUIRED SKILLS/ABILITIES
An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:
  • Knowledge of applicable Federal, State, and Local Government laws, ordinances, codes, and regulations.
  • Knowledge of filing and record retention practices.
  • Skill in analyzing and researching, to interpret and understand policies, laws, and regulations, and to provide workable recommendations and solutions that maintain compliance.
  • Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
  • Skill at the beginner level, working with applicable Microsoft Office 365 products, and other software systems to complete work.
  • Skill in providing exceptional service to internal and external customers.
  • Skill in interpersonal relationships, including using tact, patience, and courtesy.
  • Skill in handling and deescalating hostile situations.
  • Ability to endure verbal and mental abuse when confronted with hostile situations and people.
  • Ability to utilize defensive and physical control tactics.
  • Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
  • Ability to establish and maintain effective interpersonal relationships.
  • Ability to handle records and complex situations of a confidential nature.
  • Ability to handle difficult and stressful situations with professional composure and confidentiality.
  • Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail.
  • Ability to motivate, mentor, and train through direct and indirect influence.
  • Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.
CONDITIONS OF EMPLOYMENT
  • Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law)
  • Must pass a drug test, driver's license check, criminal history background check, employment history verification, and social security number verification.
  • Must pass a physical examination.
  • Must pass a polygraph examination.
  • Must pass a psychological examination.
  • Must meet civilian hiring standards of the Denton Police Department and complete a Personal History Statement.
  • Must have or obtain and maintain a valid Municipal Jailer certification from TEEXS within one (1) year of employment.
  • Must have or obtain and maintain a valid certification from TCIC within 90 days of employment.
  • Must have or obtain and maintain a valid certification from NCIC within 90 days of employment.
  • Must have or obtain a Food Handlers certification recognized by Texas HHS within 30 days of employment.
  • Must have or obtain and maintain a Red Cross or American Heart Association Adult CPR, AED & First Aid Certification within 90 days of employment or completed at the next City of Denton offered course (online training is not valid).
  • Must comply with the minimum training requirements set by the City of Denton Police Department.
  • Must have no Class A and/or felony convictions.
  • Must have no Class B misdemeanor convictions or higher within the last ten (10) years.
  • Must not be on probation for any criminal offense above Class C misdemeanor.
  • Must have no family violence convictions.
  • Must have no Driving While Intoxicated (DWI) within the last ten (10) years.
  • Must not be on suspension for refusing a breathalyzer test.
  • Must not be prohibited by state or federal law from possessing firearms or ammunition.
  • Must not be prohibited by state or federal law from operating a motor vehicle within the past 24 months.
  • Must not be currently under indictment for any criminal offense.
  • Must have no convictions for crimes involving moral turpitude.

Environmental Factors and Conditions/Physical Requirements
SAFETY
  • Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs.
  • Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
  • Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
  • Safety Sensitive (Subject to random drug testing): Yes.
  • Tools/Equipment Used: Standard office equipment, including computer and peripherals; use of uniform; wear appropriate personal protective equipment (PPE).
  • Posture: Prolonged sitting and standing; moderate stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
  • Motion: Moderate walking. Frequent repetitive hand motions, including keyboarding, use of mouse, and reaching.
  • Lifting: Lifting no more than 100 pounds and carrying up to 50 pounds.
  • Environment: Works inside and outside with exposure to inclement weather, noise, chemicals, odors, potentially hazardous conditions including, but not limited to, armed and dangerous persons, airborne particles, and communicable diseases; occasionally requires irregular and/or prolonged hours.
  • Travel: Travels to City of Denton buildings and professional meetings and/or trainings as required.
  • Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work shift as designated by department based on 24 hours a day, 7 days per week operations including evenings, nights, holidays, weekends, and inclement weather. Must attend regularly scheduled and special meetings.
  • Mental Demands: Maintains emotional control under stress; works with frequent interruptions.
CORE VALUES
  • Inclusion
  • Collaboration
  • Quality Service
  • Strategic Focus
  • Fiscal Responsibility
TOP TIER BENEFITS
  • Medical, dental, and vision coverage in addition to life and disability insurance plans
  • Employee Health Clinic
  • Paid Vacation Days and Paid Holidays
  • Retirement Plan
EEO STATEMENT
The City of Denton is an equal opportunity employer. It is the policy of the City of Denton to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
ADA/EOE/ADEA
This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.
E-Verify:
The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
The City of Denton maintains competitive benefit options. Details are available here.
01
Do you believe you meet the minimum qualifications as outlined in the job description?
  • Yes
  • No

02
Which best describes your highest completed level of education?
  • High School Diploma or GED
  • Associate Degree or Technical Certification
  • Bachelor's Degree
  • Master's Degree or higher
  • None of the above

03
Please indicate the number of years cash-handling experience you have.
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years or more

04
Do you possess a current and valid First Aid and CPR certification?
  • Yes
  • No, but I have the ability to attain within 30 days of employment.
  • No and I do not have the ability to attain within 30 days.

05
Check the boxes next to the systems/software in which you are proficient:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Teams
  • JD Edwards
  • RMS
  • Athena
  • Portable Radio
  • None of the Above

06
How many years of paid, professional-level experience do you have as a supervisor?
  • Less than 6 months
  • 6 months to less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years to less than 7 years
  • 7 years to less than 8 years
  • 8

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