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Hourly Inmate Call Monitoring Jobs in Texas (NOW HIRING)

3 Day Blinds

Call Center Representative

Austin, TX

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

3 Day Blinds

Call Center Representative

Fort Worth, TX

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

3 Day Blinds

Call Center Representative

Dallas, TX

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

3 Day Blinds

Call Center Representative

Dallas, TX

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

McLennan County

REGISTERED NURSE

Waco, TX · On-site

$41.61/hr

Salary: $41.61 Hourly Location : Waco, TX, TX Job Type: Full-Time Department: JAIL MEDICAL Opening ... Provides ongoing assessment, monitoring, and observation of inmate-patients identified as medically ...

Calvert County

Correctional Deputy

Center, TX · On-site

$25.56 - $27.29/hr

Controls entry to and exit from secure areas of the center; monitors inmate behavior in areas of ... Subject to call in or to remain on the job with short notice for emergencies. FLSA Status: No ...

GovernmentJobs.com

REGISTERED NURSE

Waco, TX · On-site

Performs nursing triage for sick call requests, recognizes deteriorating patient conditions ... Provides ongoing assessment, monitoring, and observation of inmate-patients identified as medically ...

McLennan County (TX)

REGISTERED NURSE

Waco, TX

$41.61/hr

Perform comprehensive nursing assessments Performs nursing triage for sick call requests ... Provides ongoing assessment, monitoring, and observation of inmate-patients identified as medically ...

Purposelink Recruitment

Licensed Vocational Nurse

Beaumont, TX · On-site

$26.25 - $35.50/hr

Please provide candidate availability for the Review call in the submission description Key ... Monitor changes in emotional or physical condition * Instruct and supervise correctional staff on ...

New

City of Denton, TX

Civilian Jailer

Denton, TX · On-site

$22.27 - $28.96/hr

Salary: $22.27 - $28.96 Hourly Location : Denton, TX Job Type: Full-Time Job Number: 26-00239 ... routine inmate checks, monitor jail camera system, prepare and distribute meals, administer ...

TransCor America, L.L.C

Transportation Officer

Eden, TX · On-site

$25.28/hr

Hiring for our next Pre-Service Academy on 08/09/2026 Hourly Rate: $25.28 Senior Transportation ... Monitor and supervise inmate, detainee, and/or resident activity per TCA policy. This includes ...

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Texas?

The most popular types of Inmate Call Monitoring jobs in Texas are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Texas?

For Hourly Inmate Call Monitoring jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Texas look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Texas are:

What cities in Texas are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Texas with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Texas as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 58% Full Time, 33% Part Time, 2% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Call Center Representative

Austin, TX

3 Day Blinds
See more jobs at 3 Day Blindsexternal

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? 

Position Overview

As a Customer Care Resolution Associate, you will ensure both internal and external customers receive the superior experience that our company is committed to delivering by anticipating their needs and exceeding their expectations. You will leverage your superior product and process knowledge to resolve incoming inquiries and requests quickly and efficiently. A successful Resolution Associate is able to skillfully operate within established parameters but has the confidence to think outside the box to present creative and effective solutions. Above all, they remain empathetic and focused on a successful outcome – regardless of how challenging the situation is that they are in.

What you'll do

  • Provide high caliber support to our sales team of Design Consultants and Installers.
  • Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
  • Provide valuable insight to improving overall client experience through constant feedback.
  • Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
  • Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
  • Delight the client by exceeding expectations with their window covering needs

Who you are

  • Able to identify and execute resolution on a variety of customer service issues in a prompt manner
  • Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
  • A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
  • Adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and beyond
  • An exceptional written and verbal communicator
  • Detail-oriented, flexible, and able to multitask in a fast paced environment
  • Focused on providing exceptional service to both internal and external customers
  • Comfortable with computers, with an ability to navigate multiple systems at once
  • High school diploma or equivalent work experience
  • Ability to work full-time, five days a week with one of those days on Saturday (mandatory)
  • Experience in a Customer Service based role
  • Strong communication skills
  • Proficient in Microsoft Office technology
  • Experience in a call center environment is preferred

What's in it for you?

  • Hourly rate range: $18.00 - $19.50
  • In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
  • We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
  • We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
  • Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
  • This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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