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Hourly Inmate Call Monitoring Jobs in Texas (NOW HIRING)

Customer Service Monitoring Representative

Irving, TX · On-site

$17/hr

  • Medical

  • Life

  • Retirement

  • PTO

A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper ... hourly rate during times of higher-than-average customer call volume and when working less ...

Customer Service Monitoring Representative

Irving, TX · On-site

$17/hr

  • Medical

  • Life

  • Retirement

  • PTO

A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper ... hourly rate during times of higher-than-average customer call volume and when working less ...

... for sick call * Provides monitoring and/or observation of at-risk individuals * Provide ... Utilizes problem oriented medical record (SOAP format) to document all inmate contacts; maintains ...

Monitoring and Response Agent

Allen, TX · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complete hourly call-ins * Handling camera maintenance checks * Handle site incidents * Complete ... Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training

Monitoring and Response Agent

Allen, TX

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complete hourly call-ins * Handling camera maintenance checks * Handle site incidents * Complete ... Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training

... for sick call * Provides monitoring and/or observation of at-risk individuals * Provide ... Utilizes problem oriented medical record (SOAP format) to document all inmate contacts; maintains ...

Showing results 21-40

Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Texas?

The most popular types of Inmate Call Monitoring jobs in Texas are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Texas?

For Hourly Inmate Call Monitoring jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Texas look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Texas are:

What cities in Texas are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Texas with the most Hourly Inmate Call Monitoring job openings:

Infographic showing various Hourly Inmate Call Monitoring job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

DETENTION OFFICER - Sheriff's Office

Tarrant County, TX

Fort Worth, TX • On-site

$27.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago


Job description

Salary: $27.30 Hourly
Location : Tarrant County, TX
Job Type: Regular Full-time
Job Number: 11060
Department: Sheriff's Office
Opening Date: 07/01/2026
Closing Date: 9/30/2026 11:59 PM Central
Summary
Detention Officers supervise inmates who are confined 24 hours a day, seven days a week in the Tarrant County Confinement system to ensure the safe keeping of all inmate property and maintain care for all persons in the custody of the Sheriff. This position may also perform basic administrative duties to arrange and coordinate the surrender and transfer to Tarrant County Texas of individuals accused or convicted of offenses outside the territory of the asylum state and within the territorial jurisdiction of Texas. This position description applies to all TCSO Detention Officer positions and functions.
CLICK THE LINK BELOW FOR MORE INFORMATION ON THE LATERAL PROGRAM
Essential Duties and Responsibilities
1. Performs required duties in all areas of assigned responsibilities
2. Maintains physical fitness required to perform essential job duties
3. Must immediately respond to emergency situations and routine drills
4. Must use reasonable force when necessary to prevent a direct threat to the health and safety of individuals in jail facilities
5. Supervises inmate feeding and monitors those with special dietary needs
6. Supervises the cleaning of jail housing area
7. Supervises inmate movement within the facility
8. Distributes mail, hygiene items and approved items to inmates
9. Supervises inmate recreational activities
10. Must be able to effectively utilize emergency equipment including all fire and emergency medical equipment (e.g., air packs, fire extinguisher, fire hoses, medical back boards, etc.)
11. Must work shift assigned
12. Enforces all applied rules and regulations of given position
13. Remains current on all departmental and bureau policies and procedures. Ensures that these policies are followed and applied
14. Handles volatile situations quickly, responsively and professionally
15. Maintains control and custody of inmates during tour of duty
16. Maintains safety and security of facilities assigned
17. Completes mandatory paperwork relating to the custody and care of inmates
18. Produces legal documents required in daily performance of duties
19. Conducts security checks as required
20. Attends and completes all training required by statute or TCOLE to maintain required certification(s) and (licenses).
21. Performs all other related duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
SKILLS - For this position the following skills and abilities must be demonstrated by a level of proficiency or achieved within a normal and customary time period:
1. Must have good interpersonal and public relations skills.
2. Experience or training in public speaking desirable.
3. Must be able to understand, interpret and properly apply court orders, relevant State statutes and administrative rules including the Jail Standards, and other policies and procedures required to perform essential job duties of the position assigned.
4. Must be able to prepare official documents required to perform assigned functions including but not limited to forms, affidavits, incident reports, and inmate processing documents.
5. Must be proficient in the use of defensive tactics requiring physical force including the use of intermediate impact weapons and firearms if required.
KNOWLEDGE- For this position the following knowledge is required to perform essential job functions relevant to assigned positions:
1. Must have the ability to obtain a working knowledge of the Jail Standards and other State statutes required in the performance of duties.
2. Must have the ability to obtain a working knowledge of applicable County policies including but not limited to TCSD Civil Service Rules, the Tarrant County Employee Handbook, TCSO policies and Confinement Standard Operating Procedures.
3. Must have the ability to obtain a working knowledge of department organization and functions.
4. Must have the ability to obtain a working knowledge needed to use basic word processing software and County and Jail information systems
ABILITIES - For this position the following demonstrated abilities are required to effectively perform essential job functions:
1. Ability to control emotions and focus on professional duties and obligations in all circumstances regardless of provocations or stresses encountered.
2. Ability to communicate necessary information to others in a calm, clear, dispassionate and purposeful speaking voice in all circumstances.
3. Ability to create accurate, clear, concise, comprehensive, relevant and grammatically correct reports.
4. Ability to work with employees and citizens from diverse population groups to meet Department mission and serve public interest.
5. Ability to focus personal efforts and participate in team efforts toward continuous performance improvement.
6. Ability to actively seek opportunities to increase and improve knowledge, skills, and abilities needed to improve personal performance
7. Ability to actively listen by aggressively practicing good listening techniques.
8. Ability to use interpersonal skills to foster positive working relationships with team members (peers, supervisors, and other providers) required to provide superior services in the public interest.
9. Ability to take appropriate action to accomplish assigned duties and accept accountability for outcomes.
10. Ability to use appropriate physical force when imminently necessary to prevent death or serious bodily injury to others or self.
Minimum Requirements
  • High school diploma or GED.
  • Minimum 18 years of age.
  • Must obtain Jailer License within one (1) year.
  • Must possess a valid driver license and obtain a Texas license within 30 days of hiring.
  • Must be a U.S. Citizen.

* * * *IMPORTANT * * * *
To be considered for this position, applicants must fully complete all sections of the application, including EDUCATION, DRIVER'S LICENSE and EXPERIENCE. Incomplete applications will be disqualified. Resumes alone will not substitute for a completed application. Failure to provide the required information will result in disqualification from the hiring process
ATTENDANCE AT PRE-EMPLOYMENT BRIEFINGS ARE BY INVITATION ONLY.
IF YOU MEET THE MINIMUM REQUIREMENTS FOR THIS POSITION AND THE DEPARTMENT IS INTERESTED IN YOUR QUALIFICATIONS,
YOU WILL BE NOTIFIED BY EMAIL.

Physical Demands and Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to stand frequently, sit, twist the upper body, lift, stoop, walk, run on occasion, and strenuously climb stairs or ladders. Must be able to exert physical force when necessary and don an air pack. May be exposed to extreme noise levels. Occasional exposure to communicable diseases. Possible riots and escape. Subjected to verbal and physical abuse. Must be willing to work overtime, weekends, holidays, rotating shifts, evenings and nights.
There is exposure to household type cleaning agents (such as diluted bleach, alcohol based window cleaner, chlorine based cleanser); and occasional exposure to pesticides. There is occasional exposure to inmate control devices that emit pepper agents via aerosol spray, gel or foam. There is the potential of exposure to toxic smoke.
SPECIAL ADA PHYSICAL STATEMENT:
Applicants must demonstrate distant and near vision of 20/30 corrected or uncorrected in each eye and must be able to read typewritten material with or without glasses. Must be able to see without glasses (with or without the use of contact lenses) in order to wear an air mask and in order to be able to see to defend themselves and others; applicants with uncorrected vision worse than 20/100 (Snellen) must wear contact lens while working. Must be able to distinguish basic colors (without the use of x-chrome lenses). Must be able to hear the conversational voice, with or without the use of hearing aid. Must be able to lift an approximately 40 lb Self Contained Breathing Apparatus for emergencies during fires and must be able to partially lift and drag an average weight person of approximately 185 lbs, a distance of 75 feet for the evacuation of individuals unable to assist themselves during emergencies. Must be able to physically restrain hostile and combative subjects; must be physically able to participate in defensive tactics training and annual refresher training; must be able to work any shift; and must be able to communicate in clear English during emergencies.
The Texas Occupations Code Chapter 1701, CTION 1701.306. PSYCHOLOGICAL AND PHYSICAL EXAMINATION, and the Texas Commission on Law Enforcement Standards and Education, requires that applicants must be certified as medically and psychologically fit to perform the duties of peace officer when appointed; and at any time during employment when circumstances justify re-examination of a peace officer's medical or psychological fitness for duty. The duties of this position require courteous and tactful contact with the public as well as incarcerated persons. Incumbent may be required to work under trying conditions during emergency situations for hours without relief and may be required to make instantaneous decisions regarding the use of force including deadly force therefore, emotional and mental stability is essential. This position requires a high physical level of physical ability. Confinement Professionals must be capable of performing all essential and emergency duties of the job assignment with or without reasonable accommodation that does not impair a business necessity or impose an undue business hardship and without presenting a direct threat to the safety of the employee or others. Inability to use emergency equipment or physically restrain inmates poses a serious danger to the public and co-workers and adversely impacts operational objectives.
Tarrant County will conduct background checks that will include a criminal background check and may include credit reports, motor vehicle records, employment records, educational attainment, or additional State or Federal legal requirements.
Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.
*Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at (817) 884-1227.
01
Do you understand that all requested information must be provided in full, and that applications missing required details (e.g., degree type, field of study, graduation status, driver's license details, employment history, or TCOLE certification information) will be considered incomplete and therefore disqualified from the hiring process?
  • Yes
  • No

02
Check the box that applies to your citizenship or immigration status.
  • I am a citizen of the United States.
  • I am a legal permanent resident of the United States, who is an honorably discharged veteran of the US Armed forces with at least two years of service, and able to provide evidence to TCOLE that I have applied for US citizenship.
  • None of the above apply.

03
Are you at least 18 years of age?
  • Yes
  • No

04
Do you have a current and valid TX driver's license (DL) or are you able to obtain a TX driver's license within thirty (30) days of hiring? (Important Notice: Failure to include details on the Driver's License section, will result in your application being considered incomplete and disqualified from further review!)
  • Yes
  • No

05
Do you have a High School Diploma, GED, or higher level of education? (Important Notice: Failure to include this information on the Education Section will result in your application being considered incomplete and disqualified from further review!)
  • Yes
  • No

06
Are you willing to work overtime, weekends, rotating shifts, evenings, nights and holidays?
  • Yes
  • No

07
If a mobile number is provided, we may text you information about your application. Do you consent to receive SMS/Text job related information and updates on the status of your application? Once you consent to receive job related text messaging, you may reply STOP to opt-out of the service. We will only send you important job-related information and updates on the status of your application. Tarrant County does not charge to send or receive text messages as part of our application process. However, messages and data rates may apply. Please consult with your wireless carrier for applicable text messaging fees.
  • Yes
  • No

Required Question