ZipRecruiter

Log In

1

Hourly Inmate Call Monitoring Jobs in Texas (NOW HIRING)

Allied Universal

Monitoring and Response Agent

Allen, TX · On-site

$18/hr

Complete hourly call-ins * Handling camera maintenance checks * Handle site incidents * Complete ... Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training

Brazoria County, TX

Detention Deputy

Angleton, TX · On-site

$27.79 - $29.48/hr

Salary: $27.79 - $29.48 Hourly Location : 3602 CR 45 Angleton, TX, TX Job Type: Full Time Job ... Supervise, monitor, and control inmate activities, behavior, and movement within the facility.

next page

Showing results 1-20

All JobsHourly Inmate Call Monitoring JobsHourly Inmate Call Monitoring Jobs in Texas

Hourly Inmate Call Monitoring information

What job makes $10,000 a month without a degree?

Hourly Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but most require relevant skills, certifications, or significant experience rather than just a job title. Such high earnings are uncommon in entry-level or standard monitoring positions.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

Are inmate phone calls monitored?

Inmate call monitoring is a common responsibility for Hourly Inmate Call Monitoring staff, who listen to or record calls to ensure security and compliance with facility rules. Monitoring is typically conducted using specialized audio surveillance systems and requires attention to privacy policies and legal regulations.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate phone calls and communications to ensure security and prevent illegal activity. They typically operate monitoring systems, document suspicious behavior, and may require training in security protocols and communication technology. The role often involves working in a correctional facility environment and adhering to strict confidentiality standards.

How much money is a 15-minute jail call?

Hourly Inmate Call Monitoring jobs typically involve overseeing calls that may be billed at rates ranging from a few cents to several dollars per minute, depending on the service provider and call type. A 15-minute jail call can cost between $1.50 and $15 or more, based on the call's billing rate. Monitoring these calls requires understanding call costs and ensuring compliance with regulations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Texas? The most popular types of Inmate Call Monitoring jobs in Texas are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Texas? For Hourly Inmate Call Monitoring jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Texas look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Texas are:
What cities in Texas are hiring for Hourly Inmate Call Monitoring jobs? Cities in Texas with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Texas as of June 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 100% In-person job distribution.
Monitoring and Response Agent

Monitoring and Response Agent

Allied Universal

Allen, TX • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,482 frontline employees who took The Breakroom Quiz

67th of 103 rated security

Job description

Overview
Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.
Job Description
Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full time role that is required to be in office 100% of the time.
Pay: $18.00 per hour
Shifts Available
  • 1st Shift (7am - 3pm)
  • 2nd Shift (3pm-11pm)
  • 3rd Shift (11pm - 7am)

Mandatory Paid Training Schedule:
  • Monday - Friday 8:00 am - 5:00 pm for the first two weeks

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position.
  • High customer service acumen in a call center environment
  • Can effectively communicate over the phone and email
  • Basic level of monitoring customer's cameras and alarm systems remotely
  • Effectively respond to event-driven alarms in a timely matter via telephone and/or email communication based on the client's specific protocol
  • Conduct virtual escorts daily as deemed timely by the contract specifications
  • Conduct virtual patrols of the assigned client's property
  • Complete hourly call-ins
  • Handling camera maintenance checks
  • Handle site incidents
  • Complete incident reports
  • Complete event reports

QUALIFICATIONS:
  • A High school diploma or equivalent.
  • Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training
  • Minimum of one year in a dispatching, security, customer service, or call center role
  • Must be able to work overtime as needed
  • Must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis.
  • Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Preferred Qualifications:
  • Minimum of two years' experience controlling cameras
  • Minimum of two years experience in law enforcement, security or the military
  • Demonstrated the ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1603304

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Allied Universal logo

About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

View All Allied Universal Jobs

Apply