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Full Time Customer Success Manager Edtech Jobs (NOW HIRING)

Dark Trace

Customer Success Manager

Chicago, IL · On-site

$100K - $115K/yr

In the Enterprise Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Type: Full-Time Key Responsibilities * Onboard new clients following the sales process and ...

DealHub

Customer Success Manager

Austin, TX · Remote

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

Sendoso

Customer Success Manager

Phoenix, AZ · On-site +1

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the ...

Ivalua

Customer Success Manager

New York, NY · On-site

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Sendoso

Customer Success Manager

Phoenix, AZ · Remote

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the ...

Transmit Security

Customer Success Manager

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted ...

MatrixCare

Customer Success Manager

Kansas City, KS

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Apply Early

ResMed

Customer Success Manager

Kansas City, MO

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will become an indispensable partner ...

Incident IQ

Customer Success Manager

Atlanta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ... Incident IQ offers a competitive salary based on experience with a benefits package for full-time ...

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All JobsFull Time Customer Success Manager Edtech Jobs

Full Time Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do full time customer success manager edtech jobs pay per year?

As of Jul 6, 2026, the average yearly pay for full time customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Customer Success Manager Edtech vs Full Time Account Manager Edtech?

AspectFull Time Customer Success Manager EdtechFull Time Account Manager Edtech
Primary FocusCustomer retention, onboarding, and supportManaging client accounts, upselling, and renewals
Required SkillsCustomer relationship management, communication, problem-solvingSales, negotiation, account management
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and client management teams
Common CertificationsCustomer success certifications, CRM proficiencySales certifications, CRM experience

While both roles involve client interaction within the Edtech industry, the Customer Success Manager focuses on ensuring customer satisfaction and retention, whereas the Account Manager emphasizes managing client accounts and driving sales growth. Understanding these differences helps candidates target the right roles based on their skills and career goals.

More about Full Time Customer Success Manager Edtech jobs
What cities are hiring for Full Time Customer Success Manager Edtech jobs? Cities with the most Full Time Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
What states have the most Full Time Customer Success Manager Edtech jobs? States with the most job openings for Full Time Customer Success Manager Edtech jobs include:
What job categories do people searching Full Time Customer Success Manager Edtech jobs look for? The top searched job categories for Full Time Customer Success Manager Edtech jobs are:
Full Time Customer Success Manager Edtech jobs near you
Infographic showing various Full Time Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, 3% Hybrid, and 32% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Dark Trace

Chicago, IL • On-site

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description:
In the Enterprise Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
Please note this role is hybrid. 3 days in the Chicago office.
Key Duties & Responsibilities
  • As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
  • Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
  • Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
  • Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
  • Analyze customer engagement levels to assess risk and execute action plans to progress account health.
  • Manage customer escalations to resolution, leveraging cross-functional teams within the business.
  • Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.
  • Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.

Qualifications & Experience
  • A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
  • Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Compensation: We are able to provide $100k-$115k on the base plus commission 80/20 split.
Benefits:
  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance Discount
  • Life insurance
  • Commuter benefits
  • 401(k)
  • Employee Assistance Program

Apply