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Front Desk Jobs in Rochester, NY (NOW HIRING)

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$17/hr

Front Desk Agent Requisition ID 2026-78205 Category Front Office Operations Job Location US-NY-Rochester Property Homewood Suites Rochester Compensation Minimum USD $16.00/Hr. Compensation Maximum ...

Schulte

Front Desk (AM & PM)

Pittsford, NY · On-site

$13.50 - $17/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or ...

New

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY

$13.50 - $17/hr

Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk. * Be knowledgeable of the hours of operation of ...

Royal Lahaina Resort

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient ...

Schulte

Front Desk Supervisor

Victor, NY · On-site

$16.25 - $21/hr

In-depth knowledge of hotel Front Desk operations * Basic math skills * Ability to communicate effectively verbally and in writing * Strong leadership skills * Ability to exceed expectations of ...

New

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All JobsFront Desk JobsFront Desk Jobs in Rochester, NY

Front Desk information

See Rochester, NY salary details

$7

$15

$19

How much do front desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk in Rochester, NY is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.07 per hour, depending on experience, location, and employer.

Can I get a front desk job with no experience?

Front desk jobs often do not require prior experience and typically focus on customer service, communication skills, and basic computer proficiency. Employers may provide on-the-job training, making it accessible for entry-level candidates. Having a friendly demeanor and organizational skills can improve your chances of securing such a position.

What is the difference between Front Desk vs Receptionist?

AspectFront DeskReceptionist
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, offices, clinics, hospitalsHotels, offices, clinics, hospitals
Employer & Industry UsageUsed broadly across industries for front-line customer interactionCommonly used in hospitality, healthcare, corporate settings
Search & Comparison IntentPeople comparing front desk roles with similar customer service positionsPeople looking for entry-level front office roles

Both Front Desk and Receptionist roles involve greeting visitors, answering phones, and managing front office tasks. The terms are often used interchangeably, but 'Front Desk' typically refers to the overall position in various industries, while 'Receptionist' is more specific to roles focused on front office customer service. Both require similar skills and credentials, making them closely related in the job market.

What does a front desk position do?

A front desk position involves greeting visitors, answering phone calls, managing appointments, and performing administrative tasks. It requires good communication skills, organization, and often the use of office software or phone systems. The role is typically performed in environments like hotels, offices, or medical facilities.

What is a front desk job?

A Front Desk job involves completing administrative duties in a company’s front office. For example, the receptionist at a hotel front desk checks in room reservations, greets guests, checks email, and answers the phone. Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking. These jobs may also require the ability to use front office equipment, such as a computer, multi-line phone, and copy machine.

What are the key skills and qualifications needed to thrive as a front desk professional, and why are they important?

To thrive as a Front Desk professional, strong organizational skills, attention to detail, and a high school diploma or equivalent are generally required. Familiarity with reservation or scheduling software, phone systems, and office productivity tools like Microsoft Office is typically expected. Excellent communication, a friendly demeanor, and the ability to multitask under pressure are standout soft skills. These abilities are crucial for delivering efficient service, managing first impressions, and ensuring smooth daily operations in customer-facing environments.

What are some common challenges faced by front desk staff, and how can they be managed effectively?

Front Desk staff often encounter challenges such as managing multiple tasks simultaneously, handling difficult guests, and maintaining composure during busy periods. Effective time management, clear communication, and a calm, professional demeanor are essential skills for addressing these situations. Many Front Desk teams work closely together and with other departments, so fostering strong teamwork and staying organized can help minimize stress and ensure the smooth operation of daily front desk functions.
More about Front Desk jobs
What are the most commonly searched types of Front Desk jobs in Rochester, NY? The most popular types of Front Desk jobs in Rochester, NY are:
What are popular job titles related to Front Desk jobs in Rochester, NY? For Front Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Front Desk jobs in Rochester, NY look for? The top searched job categories for Front Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk jobs? Cities near Rochester, NY with the most Front Desk job openings:
Front Desk jobs near you
Infographic showing various Front Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,284 per year, or $15 per hour.

Front Desk Representative

Goldfish Swim School - Pittsford

Rochester, NY • On-site

$16.50/hr

Part-time

Re-posted 6 days ago

Job description

Make waves and pave the way for your career!
At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities 
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture 
  • Career Growth Opportunities

Primary Responsibilities:
  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships

Job Qualifications and Skills:
  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy
  • Strong work ethic

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first  point of contact for potential and current Goldfish customers and as such is responsible for presenting a  positive image for the company. 
Duties and Responsibilities: 
  1. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
  2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a  professional manner. 
  3. Processes student registrations using effective sales/customer service techniques.
  4. Schedules and manages birthday/pool parties. 
  5. Resolves customer concerns/complaints using a professional approach. 
  6. Assists clients with purchases of merchandise and vending. 
  7. Greets parents and students as they report to the front desk.
  8. Checks in students on the attendance  tracking system. 
  9. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and  observation area. 
  10. Monitors snack shack area and provides guidance to snack shack staff. 
  11. Checks voicemail and email correspondence and responds in a timely manner. 
  12. Updates informational displays with accurate and timely promotions and literature.. 
  13. Makes collection calls to resolve open account problems. 
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. 
  16. Work 1 swim instructor/lifeguard shift per week 
  17. All other duties as assigned

Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using  Word, Excel and other software systems. 
Certificates and Licenses: CPR, First Aid and AED certification preferred .