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Front Desk Assistant Jobs in Springfield, IL (NOW HIRING)

Planet Fitness

Assistant Fitness Trainer

Springfield, IL · On-site

$13.25 - $15.75/hr

Meet class requirements based on club size and member traffic. * Assist in front desk related activities including: * Answer phones in a friendly manner and assist callers with a variety of questions.

Drury Hotels

Guest Service Agent

Springfield, IL

$17.15/hr

Ensure exceptional, positive experiences for our diverse team members and guests. * Assist guests in a friendly, efficient, courteous, and professional manner. * Perform front desk related functions ...

Vision Care Associates (C)

Optical Receptionist

Springfield, IL · On-site

$15.50 - $20.50/hr

This may occur via front desk reception, telephone, email, etc. The Optical Receptionist will check ... Be observant at all times to offer assist as needed and to prevent potential shoplifting * Perform ...

Heyl Royster

Part-Time Mail Clerk

Springfield, IL · On-site

$15.50 - $23/hr

You will assist in mail pickup and delivery. You must have a valid driver's license and reliable transportation.You will handle other general office duties that could include reception, front desk ...

Heyl Royster

Part-Time Mail Clerk

Springfield, IL · On-site

$15.50 - $23/hr

You will assist in mail pickup and delivery. You must have a valid driver's license and reliable transportation. * You will handle other general office duties that could include reception, front desk ...

Heyl Royster

Part-Time Mail Clerk

Springfield, IL

$15.50 - $23/hr

You will assist in mail pickup and delivery. You must have a valid driver's license and reliable transportation. * You will handle other general office duties that could include reception, front desk ...

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All JobsFront Desk JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Springfield, IL

Front Desk Assistant information

See Springfield, IL salary details

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How much do front desk assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front desk assistant in Springfield, IL is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $17.16 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

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For Front Desk Assistant jobs in Springfield, IL, the most frequently searched job titles are:

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The top searched job categories for Front Desk Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Assistant jobs?

Cities near Springfield, IL with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $31,029 per year, or $14.9 per hour.

Patient Access Specialist - Urgent Care (30 Hours/week; 3 - 10 Hour shifts)

Springfield Clinic

Springfield, IL • On-site

$16.86 - $23.60/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Springfield Clinic rating

6.9

Company rating: 6.9 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description


The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.
Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.
Job Relationships
Reports to the Operations Manager.
Principal Responsibilities
  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members.
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
  • Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
    • This is voluntary growth opportunity.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

License/Certificates
  • Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
    • The is a voluntary growth opportunity.

Education/Experience
  • High School graduate or GED preferred.
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
  • Preferred: Minimum one (1) year medical office experience

Knowledge, Skills and Abilities
  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence.

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.
PHI/Privacy Level
HIPAA1

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