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Front Desk Assistant Jobs in Springfield, IL (NOW HIRING)

University of Illinois

Customer Service Specialist

Springfield, IL · On-site

$42K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assist with Random moment sampling, reaching out to staff regarding unanswered samples, and assisting with any questions or concerns. * Front Desk Responsibilities:Greet visitors; determine nature ...

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Front Desk Assistant information

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How much do front desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for front desk assistant in Springfield, IL is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

What are popular job titles related to Front Desk Assistant jobs in Springfield, IL?

For Front Desk Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Front Desk Assistant jobs in Springfield, IL look for?

The top searched job categories for Front Desk Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Assistant jobs?

Cities near Springfield, IL with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 77% Full Time, and 23% Temporary. Highlights an 100% In-person job distribution, with an average salary of $31,029 per year, or $14.9 per hour.

Administrative Assistant

Diversified Services Network, Inc.

Springfield, IL • On-site

$17 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Position Summary
Diversified Services Network (DSN) is seeking a reliable, organized, and customer-focused Administrative Assistant to join our team in Springfield, Illinois. This onsite position provides administrative support to the office while assisting with document processing for our Eligibility project.
Key Responsibilities
  • Greet visitors and maintain a professional and welcoming front desk as needed.
  • Receive, sort, and distribute incoming mail and packages as needed.
  • Prepare and process outgoing mail and shipments.
  • Assist the Eligibility Services team with document intake and processing.
  • Review, organize, scan, and file and electronic documents.
  • Maintain accurate filing systems and ensure confidential records are properly secured.
  • Assist with data entry and document tracking.
  • Support office operations by ordering supplies and maintaining an organized work environment.
  • Schedule meetings and assist with general administrative tasks as needed.
  • Perform other administrative duties as assigned.

Minimum Qualifications
  • High school diploma or equivalent required; Associate degree preferred.
  • Experience working in a professional office environment.
  • Strong customer service and communication skills.
  • Proficiency in Microsoft Office (Word, Excel, and Outlook).
  • Excellent organizational skills and attention to detail.
  • Ability to handle confidential information with discretion.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong interpersonal skills and a positive, team-oriented attitude.

Preferred Qualifications
  • Experience processing, organizing, or managing confidential documents.
  • Familiarity with records management and document filing procedures.

Position Details
  • Position: Administrative Assistant
  • Location: Springfield, IL (Onsite)
  • Employment Type: Full-Time
  • Schedule: Monday-Friday, standard business hours
  • Pay Rate: Approximately $17.00-$18.00 per hour

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Apply