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Front Desk Coordinator Jobs in Springfield, IL (NOW HIRING)

Mehr Consultancy

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

Front Desk Supervisor We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk ...

Choice Hotels

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting ...

Mehr Consultancy

Front Desk Agent

Springfield, IL · On-site

$15 - $16/hr

Front Desk Agent We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving ...

Decatur Park District

DISC Front Desk

Decatur, IL · On-site

$15/hr

Front Desk Department: DISC Reports to: DISC Front Desk Supervisor FLSA Status: Part-Time, Non-Exempt, $15/hour SUMMARY: ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer phones, route calls, and take ...

Choice Hotels

Front Desk Agent

Springfield, IL · On-site

$15 - $16/hr

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests ...

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Front Desk Coordinator information

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How much do front desk coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for front desk coordinator in Springfield, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Coordinator vs Receptionist?

AspectFront Desk CoordinatorReceptionist
CredentialsHigh school diploma; some roles prefer certifications in office administrationHigh school diploma typically sufficient
Work EnvironmentOffice settings, healthcare facilities, hotelsOffice reception, healthcare clinics, hotels
Employer & Industry UsageUsed across various industries for administrative supportCommonly used in customer service and administrative roles
Primary ResponsibilitiesManaging appointments, coordinating communication, overseeing front desk operationsGreeting visitors, answering phones, basic administrative tasks

The main difference is that a Front Desk Coordinator often has additional responsibilities like managing schedules and coordinating communication, whereas a Receptionist primarily handles greeting visitors and answering phones. Both roles are essential for smooth front-office operations but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a front desk coordinator, and why are they important?

To thrive as a Front Desk Coordinator, you need strong organizational abilities, multitasking skills, and experience with office management or administrative support, often supported by a high school diploma or equivalent. Familiarity with scheduling software, phone systems, and office productivity tools like Microsoft Office is typically required. Exceptional interpersonal skills, professionalism, and effective communication are vital soft skills for welcoming guests and supporting team operations. These abilities ensure smooth front-desk operations, positive client interactions, and efficient workflow within busy office environments.

How does a front desk coordinator typically collaborate with other departments within an organization?

A Front Desk Coordinator often serves as the first point of contact for visitors and clients, so effective collaboration with other departments is essential. They regularly communicate with HR for onboarding guests, assist facilities teams with scheduling meeting rooms, and coordinate with administrative staff to manage deliveries or special requests. This role requires strong interpersonal skills to relay messages accurately and ensure smooth daily operations. Building good relationships with colleagues across departments helps resolve issues quickly and contributes to a positive workplace environment.

What is a front desk coordinator?

Front Desk Coordinators are administrative professionals who serve as the first point of contact for visitors, clients, and staff at an organization. They manage front desk operations, such as greeting guests, answering phone calls, scheduling appointments, and handling basic inquiries. In addition, they may be responsible for maintaining office supplies, managing mail, and supporting other administrative tasks. Their role is crucial in creating a welcoming and efficient environment for both employees and visitors.

What does a front desk coordinator do?

A front desk coordinator or clerk is often the first person that customers encounter when visiting a business or lodging. Your responsibilities in this career revolve around communication with customers, whether it’s by phone, email, or in person. You greet people entering the establishment, answer any questions they have, and handle complaints and requests from guests. Your duties also involve administrative tasks, such as completing paperwork, managing employees, and maintaining the appointment schedule. You also process payments and take reservations in certain front desk coordinator positions.

More about Front Desk Coordinator jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Coordinator jobs?

Cities near Springfield, IL with the most Front Desk Coordinator job openings:

Front Desk Coordinator jobs near you

Front Desk Coordinator/Reception

Vision Care Associates (C)

Springfield, IL

$15/hr

Full-time

Re-posted 21 hours ago

Job description

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests.  As the Front Desk Coordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Front Desk Coordinator is responsible for welcoming all new and existing patients and guests to the practice.  This may occur via front desk reception, telephone, email, etc.  The Front Desk Coordinator ensures efficient patient flow within the practice and maintains a full appointment schedule.

The Front Desk Coordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service.

The Front Desk Coordinator is responsible for maintaining the reception area in a way that is consistent with the practice’s brand.

Responsibilities

Job Responsibilities:

  • Initiate an exceptional patient experience
  • Greet all patients and guests to the practice
  • Answer the telephone and direct incoming calls
  • Schedule appointments and maintaining a full appointment schedule
  • Keep the Optometrist(s) on schedule and maintaining efficient patient flow
  • Appointment confirmation and recall reminders
  • Receiving all incoming mail
  • Reports to management/leadership on the status of appointment schedule
  • Reports to management/leadership any patient challenges or complaints, likewise maintains and documents all patient testimonials
  • Perform other duties as required
Required Skills

Competencies:

Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.

Customer Orientation
The Front Desk Coordinator should be patient focused and displays a desire work within the practice’s brand values to deliver exceptional customer service.

Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.

Brand Championship
As the first point of contact, the Front Desk Coordinator must consistently display behaviors that champion the brand value proposition of the practice.

Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions.  Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.

Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.

Supervision        

Under supervision of the Office Manager.  Must be able to complete duties without close supervision.


Confidentiality

Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.