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Front Desk Assistant Jobs in Springfield, IL (NOW HIRING)

Mehr Consultancy

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

Front Desk Supervisor We are looking for a Front Desk Supervisor to lead and manage the front desk ... Supervise staff performance and complete performance reviews. * Assist guests with directions and ...

Choice Hotels

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

Supervise staff performance and complete performance reviews. * Assist guests with directions and ... Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.

Mehr Consultancy

Front Desk Agent

Springfield, IL · On-site

$15 - $16/hr

Front Desk Agent We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Choice Hotels

Front Desk Agent

Springfield, IL · On-site

$15 - $16/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide ... Run daily reports and ensure the accuracy of information. * Assist guests with special requests and ...

Sand Hospitality

Hotel Front Desk Attendant

Springfield, IL · On-site

$15/hr

  • Retirement

  • PTO

Front Desk Associate - Country Inn & Suites (Springfield) Love meeting new people and being the ... Answer phones and assist guests following brand standards * Maintain accurate guest accounts and ...

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Front Desk Assistant information

See Springfield, IL salary details

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How much do front desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for front desk assistant in Springfield, IL is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

What are popular job titles related to Front Desk Assistant jobs in Springfield, IL?

For Front Desk Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Front Desk Assistant jobs in Springfield, IL look for?

The top searched job categories for Front Desk Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Assistant jobs?

Cities near Springfield, IL with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 77% Full Time, and 23% Temporary. Highlights an 100% In-person job distribution, with an average salary of $31,029 per year, or $14.9 per hour.

Front Desk Reception

Orthopaedic Center Of Illinois

Springfield, IL • On-site

$16 - $20/hr

Full-time

Re-posted 6 days ago

Job description

About the Role:

Orthopedic Center of Illinois is hiring a Front Desk Receptionist to join our Team! The receptionist plays a crucial role in creating a welcoming environment for visitors and clients at our Springfield location. This position is responsible for managing the front desk operations, ensuring that all inquiries are handled efficiently and professionally. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and support. Additionally, the Front Desk Receptionist will assist in administrative tasks, contributing to the overall smooth operation of the office. Ultimately, this role is vital in maintaining a positive image of the organization and enhancing the experience of everyone who interacts with our team.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a front desk or customer service role.
  • Strong verbal and written communication skills.
  • Basic computer skills, including proficiency in Microsoft Office Suite.


  • Responsibilities:
  • Greet and welcome visitors, ensuring a friendly and professional atmosphere.
  • Answer and direct phone calls, taking messages when necessary.
  • Manage appointment scheduling and maintain the front desk calendar.
  • Handle incoming and outgoing mail and packages.
  • Assist with administrative tasks such as filing, data entry, and maintaining office supplies.

Skills:

The required skills for this position, such as strong communication and customer service abilities, are essential for creating a positive first impression for visitors. Proficiency in computer applications is utilized daily to manage appointments and maintain records efficiently. Organizational skills are crucial for handling multiple tasks simultaneously, ensuring that the front desk operates smoothly. Preferred skills, like familiarity with office management systems, can enhance efficiency and streamline processes. Overall, a combination of these skills will enable the Front Desk Receptionist to contribute significantly to the team's success and the satisfaction of our clients.

Salary dependent upon experience with a pay range of $15.00 - $19.00 per hour. Hours are Monday - Friday 9a-6p with a Saturday rotation 8a-12p.