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Virtual Front Desk Receptionist Jobs in Springfield, IL

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

Other front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to ...

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

Other front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to ...

Animal Hospital of Springfield, LLC

Be Seen First

Veterinary Receptionist

Springfield, IL · On-site

$18 - $23/hr

You greet clients, guide them through visits, and help keep the front desk running smoothly. You create a warm and organized check-in process that helps both pets and owners feel cared for. What You ...

Marathon Health

PRN MA

Springfield, IL

$21 - $25/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Express Employment

Office Manager

Springfield, IL

$45K - $50K/yr

Provide front desk reception and administrative support * Order and maintain office and kitchen ... Previous administrative, office support, or receptionist experience * Knowledge of accounting ...

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Virtual Front Desk Receptionist information

See Springfield, IL salary details

$10

$16

$21

How much do virtual front desk receptionist jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for virtual front desk receptionist in Springfield, IL is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.37 per hour, depending on experience, location, and employer.

What are virtual front desk receptionists?

Virtual front desk receptionists are remote professionals who handle administrative and customer service tasks for businesses from a remote location. Their responsibilities often include answering phone calls, managing appointments, responding to emails, and greeting clients virtually. By using digital tools and communication platforms, they ensure that an organization's front desk operations run smoothly even without being physically present. This role is especially valuable for businesses looking to provide flexible support and maintain professionalism without an on-site receptionist.

How does a Virtual Front Desk Receptionist effectively manage communication across multiple digital platforms?

As a Virtual Front Desk Receptionist, you'll often handle communication via phone, email, chat, and sometimes video calls, depending on the organization's needs. This requires strong organizational skills and proficiency with various communication and scheduling tools, such as VoIP systems, CRM software, and calendar management platforms. Balancing quick response times with professionalism is key, as you'll frequently switch between tasks like answering inquiries, scheduling appointments, and relaying messages to the appropriate internal teams. Regular check-ins with your supervisor and clear communication protocols help ensure nothing falls through the cracks.

What is the difference between Virtual Front Desk Receptionist vs Virtual Administrative Assistant?

AspectVirtual Front Desk ReceptionistVirtual Administrative Assistant
Primary RoleHandling front-line communication, greeting clients, answering callsManaging schedules, preparing reports, administrative support
Required SkillsCustomer service, communication, basic tech skillsOrganization, multitasking, software proficiency
Work EnvironmentRemote, client-facing, front-office tasksRemote, back-office support, varied tasks
Common CertificationsNone required, customer service experience helpfulAdministrative certifications beneficial

The Virtual Front Desk Receptionist primarily manages front-office communication and client interactions, while the Virtual Administrative Assistant provides broader administrative support. Both roles are remote, require strong organizational skills, and are essential in supporting business operations.

What are the key skills and qualifications needed to thrive as a Virtual Front Desk Receptionist, and why are they important?

To thrive as a Virtual Front Desk Receptionist, you need strong organizational abilities, proficiency in scheduling and communication, and typically a high school diploma or equivalent. Familiarity with office software, virtual meeting platforms, and customer relationship management (CRM) systems is usually required. Excellent written and verbal communication, professionalism, and problem-solving skills help you stand out in this position. These skills ensure smooth remote operations, positive client experiences, and efficient management of office tasks in a virtual environment.
What are the most commonly searched types of Front Desk Receptionist jobs in Springfield, IL? The most popular types of Front Desk Receptionist jobs in Springfield, IL are:
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Virtual Front Desk Receptionist jobs near you
Medical Office Associate - Front Desk/Receptionist - Quincy (4961)

Medical Office Associate - Front Desk/Receptionist - Quincy (4961)

Southern Illinois University School of Medicine

Springfield, IL • On-site

$16.50 - $18.15/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description

Salary: $16.50 - $18.15 Hourly
Location : Quincy, IL
Job Type: Civil Service
Job Number: 2402015
Department: Family and Community Medicine/Adams County-SMS
Opening Date: 05/26/2026
Closing Date: 7/20/2026 2:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: N/A
Shift: Days
ExemptorNon_Exempt: Non-Exempt
We recommend using the following browsers to complete the application:
Desktop: Google Chrome, Edge with Chromium
Mobile: Google Chrome, Safari
Description
This position serves the front desk of the FQHC dental clinic in Adams County, Quincy, Illinois. Functions of the position include, but not limited to: receive and document patient information over the phone or in-person, ensure patient information is accurate and up to date, collect payment and assist with dental billing and dental insurance needs, answer and route incoming calls, mitigate patient complaint, record in clinic dental health record with necessary information. This position will serve as the first point of entrance into the dental clinic for patients in person.
*this position is on-site only*
Examples of Duties
70% Patient Receiving and Registration
  1. Receives and welcomes patients into the clinic
  2. Interviews patients to obtain demographic and billing information
  3. Input, update, retrieve and review patient information
  4. Initiate new patient paperwork and dental record for new patients
  5. Obtain patient signature's
  6. Generate schedules, prints forms and scans documents per policy/procedure

15% Telephones/Scheduling
  1. Answers phones and routes appropriately
  2. Schedules, cancels and reschedules appointments

10% Cashiering
  1. Understand and educate dental sliding fee scales and dental insurance
  2. Collect payments and apply to patient accounts
  3. Maintain and complete cashier registrar, credit card and cash batches
  4. Deposits bank deposits at local bank per protocol

5% Other
Assist with patient complaints according to policy/procedure
Qualifications
Credentials to be Verified by Placement Officer
  1. High school diploma or equivalent.
  2. Any one or any combination totaling one (1) year (12 months), from the categories below:
    1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
    2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
    3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
Knowledge, Skills & Abilities (KSAs)
  1. Working knowledge of medical terminology.
  2. Knowledge of computers and data entry.
  3. Skill in reading, comprehending, and following complex instructions.
  4. Organization skills, including time management and workflow.
  5. Oral and written communication skills.
  6. Ability to interact with and assist patients and their families.
  7. Ability to adapt and work under pressure and amid interruptions.
  8. Ability to work with people from a variety of cultural economic, and educational backgrounds.
  9. Ability to use a medical dictionary.
  10. Ability to keep patient information confidential.
  11. Ability to perform routine keyboarding accurately.
  12. Ability to establish priorities and function independently.
  13. Ability to lift 15 pounds of medical records.
  14. Ability to perform simple calculations (such as adding, subtracting, and totaling).
  15. Ability to function as a part of a team.
Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
For more information please visit

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