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Front Desk Assistant Jobs in Springfield, IL (NOW HIRING)

Sand Hospitality

Hotel Front Desk Attendant

Springfield, IL · On-site

$13 - $16.50/hr

Front Desk Associate - Country Inn & Suites (Springfield) Love meeting new people and being the ... Answer phones and assist guests following brand standards * Maintain accurate guest accounts and ...

Decatur Park District

DISC Front Desk

Decatur, IL · On-site

$15/hr

Front Desk Department: DISC Reports to: DISC Front Desk Supervisor FLSA Status: Part-Time, Non-Exempt, $15/hour SUMMARY: ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer phones, route calls, and take ...

Dental Dreams

Front Desk Receptionist (Chatham)

Chatham, IL · On-site

$15.25 - $19.50/hr

Front Desk Receptionist Dental Dreams LLC in Chatham, Chicago, IL is now hiring Front Desk ... This position will be focused on scheduling appointments, assist with operational goals, and ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary ...

Hilton Worldwide Holdings

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary ...

Ivy Hospitality

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Handle reservations with efficiency and accuracy. * Assist with hotel shuttle or transportation ...

Malibu Jack's Springfield

Team Member

Chatham, IL · On-site

$15 - $16/hr

Enforce safety rules and height requirements * Assist guests entering and exiting attractions Front Desk / Guest Services * Check in guests and process attraction purchases * Assist with wristbands ...

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All JobsFront Desk JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Springfield, IL

Front Desk Assistant information

See Springfield, IL salary details

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$14

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How much do front desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for front desk assistant in Springfield, IL is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

What are popular job titles related to Front Desk Assistant jobs in Springfield, IL?

For Front Desk Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Front Desk Assistant jobs in Springfield, IL look for?

The top searched job categories for Front Desk Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Assistant jobs?

Cities near Springfield, IL with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 77% Full Time, and 23% Temporary. Highlights an 100% In-person job distribution, with an average salary of $31,029 per year, or $14.9 per hour.

Hotel Front Desk Attendant

Sand Hospitality

Springfield, IL • On-site

$13 - $16.50/hr

Other

Retirement, PTO

Re-posted 12 days ago

Job description

Front Desk Associate – Country Inn & Suites (Springfield)
Love meeting new people and being the first friendly face guests see? Join our team at Country Inn & Suites in Springfield and help create a great guest experience from check-in to check-out.
What We’re Looking For
  • Friendly, professional, and guest-focused attitude
  • Strong multitasking and attention to detail
  • Comfortable with basic computer tasks and simple math
  • Able to work independently and manage time well
  • Customer service experience is a plus, but not required
What You’ll Do
  • Greet guests and provide friendly, professional service at the front desk
  • Handle check-ins, check-outs, reservations, and payments accurately
  • Answer phones and assist guests following brand standards
  • Maintain accurate guest accounts and follow cash-handling procedures
  • Promote hotel services to maximize occupancy and guest satisfaction
  • Keep the lobby and front desk area clean and organized and performs laundry duties as needed.
  • Act as Manager on Duty when management is not on site
  • Follow safety and security procedures and report issues as needed
Pay and Benefits:
  • 15.00/hour + bonus eligibility
  • Flexible hours
  • Annual performance-based increases
  • Hotel discounts
  • Vacation pay + 401(k)
  • Benefits for regular full-time associates after eligibility requirements have been met

Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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