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Front Desk Coordinator Jobs in Springfield, IL (NOW HIRING)

VitalCheck Wellness

Program Coordinator

Springfield, IL · On-site

$18/hr

Imaging Patient Coordinator Location: Springfield/Sangamon County than Champaign-Urbana. Assignment ... Previous administrative, medical front-desk, patient scheduling, or customer-service experience ...

VitalCheck Wellness

Program Coordinator

Springfield, IL · On-site

$18/hr

Imaging Patient Coordinator Location: Springfield/Sangamon County than Champaign-Urbana. Assignment ... Previous administrative, medical front-desk, patient scheduling, or customer-service experience ...

VitalCheck Wellness

Program Coordinator

Springfield, IL · On-site

$18/hr

Imaging Patient Coordinator Location: Springfield/Sangamon County than Champaign-Urbana. Assignment ... Previous administrative, medical front-desk, patient scheduling, or customer-service experience ...

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

Other front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to ...

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

Other front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to ...

Vision Care Associates (C)

Optical Receptionist

Springfield, IL · On-site

$15.50 - $20.50/hr

This may occur via front desk reception, telephone, email, etc. The Optical Receptionist will check-in and check-out patients. Responsibilities Job Responsibilities: * Greet patients in a friendly ...

Cedarhurst Senior Living

Concierge

Springfield, IL · On-site

$15.25 - $19.75/hr

... coordinating communications, and supporting daily operations. In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director ...

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All JobsFront Desk JobsFront Desk Coordinator JobsFront Desk Coordinator Jobs in Springfield, IL

Front Desk Coordinator information

See Springfield, IL salary details

$10

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$23

How much do front desk coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front desk coordinator in Springfield, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.00 per hour, depending on experience, location, and employer.

What is a front desk coordinator?

Front Desk Coordinators are administrative professionals who serve as the first point of contact for visitors, clients, and staff at an organization. They manage front desk operations, such as greeting guests, answering phone calls, scheduling appointments, and handling basic inquiries. In addition, they may be responsible for maintaining office supplies, managing mail, and supporting other administrative tasks. Their role is crucial in creating a welcoming and efficient environment for both employees and visitors.

What does a front desk coordinator do?

A front desk coordinator or clerk is often the first person that customers encounter when visiting a business or lodging. Your responsibilities in this career revolve around communication with customers, whether it’s by phone, email, or in person. You greet people entering the establishment, answer any questions they have, and handle complaints and requests from guests. Your duties also involve administrative tasks, such as completing paperwork, managing employees, and maintaining the appointment schedule. You also process payments and take reservations in certain front desk coordinator positions.

How does a front desk coordinator typically collaborate with other departments within an organization?

A Front Desk Coordinator often serves as the first point of contact for visitors and clients, so effective collaboration with other departments is essential. They regularly communicate with HR for onboarding guests, assist facilities teams with scheduling meeting rooms, and coordinate with administrative staff to manage deliveries or special requests. This role requires strong interpersonal skills to relay messages accurately and ensure smooth daily operations. Building good relationships with colleagues across departments helps resolve issues quickly and contributes to a positive workplace environment.

What are the key skills and qualifications needed to thrive as a front desk coordinator, and why are they important?

To thrive as a Front Desk Coordinator, you need strong organizational abilities, multitasking skills, and experience with office management or administrative support, often supported by a high school diploma or equivalent. Familiarity with scheduling software, phone systems, and office productivity tools like Microsoft Office is typically required. Exceptional interpersonal skills, professionalism, and effective communication are vital soft skills for welcoming guests and supporting team operations. These abilities ensure smooth front-desk operations, positive client interactions, and efficient workflow within busy office environments.

What is the difference between Front Desk Coordinator vs Receptionist?

AspectFront Desk CoordinatorReceptionist
CredentialsHigh school diploma; some roles prefer certifications in office administrationHigh school diploma typically sufficient
Work EnvironmentOffice settings, healthcare facilities, hotelsOffice reception, healthcare clinics, hotels
Employer & Industry UsageUsed across various industries for administrative supportCommonly used in customer service and administrative roles
Primary ResponsibilitiesManaging appointments, coordinating communication, overseeing front desk operationsGreeting visitors, answering phones, basic administrative tasks

The main difference is that a Front Desk Coordinator often has additional responsibilities like managing schedules and coordinating communication, whereas a Receptionist primarily handles greeting visitors and answering phones. Both roles are essential for smooth front-office operations but differ in scope and complexity.

More about Front Desk Coordinator jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Coordinator jobs?

Cities near Springfield, IL with the most Front Desk Coordinator job openings:

Front Desk Coordinator jobs near you

Front Desk Agent - All shifts

Hilton Garden Inn Springfield

Springfield, IL

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Position: Front Desk Agent 

Reports To: Front Office Leadership / Assistant General Manager / General Manager 

Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. 

Pay Range: [Enter hourly or salary range] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, phone number and payment information. 

  • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. 

  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. 

  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. 

  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. 

  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. 

  • Assist guests with luggage when needed, upon arrival and departure. 

  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. 

  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. 

  • Be aware of and prepare for incoming VIP guests, groups in house, day to day/ weekly arrivals and pre planning. 

  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the Manager. 

  • Exhibit a positive and cooperative attitude as part of the team. 

  • Communicate effectively with coworkers and contribute to a supportive work environment. 

  • Handle and account for keys properly and follow company policies for security protocols. 

  • Understand and adhere to emergency procedures and security policies.

  • Ensure the confidentiality and protection of guest room numbers. 

  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. 

  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications: 

Education: High School diploma or equivalent. 

Experience: Prior experience in a customer service role required. Any hotel experience is a plus. 

  • Strong verbal and written communication skills. 

  • Ability to multitask
  • Ability to handle fast paced environment

  • Basic computer skills. 

  • Knowledge of the hotel, its services, and the surrounding area. 

  • Ability to stand for extended periods, up to 8 hours. 

  • Ability to lift up to 25 lbs on occasion. 

  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. 

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan

Time to Recharge

  • Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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