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Fraud Manager Jobs (NOW HIRING)

JP Morgan Chase

Fraud Manager III

Tampa, FL · On-site

As a Fraud Manager III on our Fraud Prevention Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage ...

Academy, Ltd.

Omnichannel Fraud Manager

Katy, TX · On-site

Manage and speak to fraud related costs that roll up to the Omnichannel P&L * Represent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future ...

JPMorgan Chase & Co

Fraud Manager III

Tampa, FL · On-site

As a Fraud Manager III on our Fraud Prevention Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage ...

Five Star Bank

VP/Fraud Manager

Sacramento, CA

$100K - $110K/yr

Support and manage all Fraud Analytics staff * Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud * Assure that regulatory timeframes are met to avoid ...

Five Star Bank

VP/Fraud Manager

Sacramento, CA · On-site

$100K - $110K/yr

Support and manage all Fraud Analytics staff * Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud * Assure that regulatory timeframes are met to avoid ...

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How much do fraud manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for fraud manager in the United States is $102,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What does a Fraud Manager do?

A Fraud Manager oversees fraud prevention, detection, and investigation efforts within an organization. They analyze transactions, implement fraud detection systems, and develop strategies to minimize financial losses. Additionally, they collaborate with law enforcement, regulatory bodies, and internal teams to ensure compliance and risk mitigation. Their role is crucial in protecting a company's assets and maintaining customer trust.

What are the key skills and qualifications needed to thrive in the Fraud Manager position, and why are they important?

To thrive as a Fraud Manager, you need a strong background in data analysis, risk management, and knowledge of financial regulations, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with fraud detection software, data analytics tools, and certifications such as Certified Fraud Examiner (CFE) are highly valued. Strong problem-solving, leadership, and communication skills help in managing teams and coordinating investigations. These competencies are crucial to effectively detect, prevent, and respond to fraudulent activities within an organization.

What are some typical challenges faced by Fraud Managers in their daily work?

Fraud Managers often encounter challenges such as adapting to evolving fraud tactics, balancing thorough investigations with timely responses, and managing large volumes of alerts or suspicious activity. Staying current with regulatory changes and emerging financial crime trends is essential, as is collaborating with cross-functional teams including IT, compliance, and legal departments. These demands require a proactive approach and continuous professional development to ensure ongoing protection of the organization’s assets. Overcoming these challenges is both demanding and rewarding, offering opportunities for career advancement and recognition.

More about Fraud Manager jobs
What cities are hiring for Fraud Manager jobs? Cities with the most Fraud Manager job openings:
What are the most commonly searched types of Fraud jobs? The most popular types of Fraud jobs are:
What states have the most Fraud Manager jobs? States with the most job openings for Fraud Manager jobs include:
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Fraud Manager jobs near you
Infographic showing various Fraud Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,091 per year, or $49.1 per hour.
Fraud Manager - Fraud Operations

Fraud Manager - Fraud Operations

Credit One Bank

Las Vegas, NV • On-site

Full-time

Posted 25 days ago

Job description

Description

Position Summary
Credit One Bank is seeking a Fraud Analytics Manager to lead vendor strategy, drive operational performance, and advance an AI-enabled fraud operations model. This leader will be accountable for delivering measurable improvements in customer experience, productivity, and risk outcomes through data-driven decisioning, AI/ GenAI adoption, and global vendor optimization.
The ideal candidate brings deep expertise in fraud and disputes management, a strong vendor management experience, and a proven ability to translate AI capabilities into operational impact. This role requires a balance of people leadership, analytical rigor, and transformation execution within a dynamic, regulated environment.
Key Responsibilities
  • Lead & Develop Talent
    • Build and coach high-performing fraud and disputes teams, aligning capability development with an AI-augmented workforce model.
    • Focus talent on high-value activities requiring judgment, investigative strategy, and complex decision-making, while leveraging automation for routine tasks.
  • Drive AI & Process Transformation
    • Identify and implement opportunities to deploy GenAI, AI, and machine learning to improve fraud detection, fraud and dispute case handling, and customer interactions.
    • Partner with analytics and technology teams to operationalize AI use cases into scalable workflows.
  • Fraud & Disputes Management
    • Lead day-to-day fraud and dispute intake, investigation, and resolution across all channels
    • Ensure adherence to SLAs, productivity targets, and quality standards
    • Manage capacity, forecasting, and staffing to meet fluctuating volumes
    • Oversee escalations and complex/high-risk fraud and dispute cases
  • Regulatory & Compliance Oversight
    • Ensure compliance with Reg E, Reg Z, network rules (Visa / MasterCard / American Express), and internal policies
    • Maintain audit readiness (internal, external, regulatory reviews)
    • Partner with Compliance, Legal, and Risk on control design and remediation
    • Drive documentation standards for investigations and decisioning
  • Vendor & Global Operations Leadership
    • Manage and optimize on and offshore vendor partnerships, ensuring alignment to performance, quality, and customer experience standards.
    • Leverage data and technology to drive consistent performance across globally distributed teams.
  • Performance & Operational Excellence
    • Own and deliver against key performance indicators (KPIs), ensuring consistent achievement of productivity, quality, and customer experience targets.
    • Utilize advanced reporting (e.g., Tableau, Snowflake) to monitor performance, identify trends, and drive continuous improvement.
  • Risk, Compliance & Quality
    • Ensure all operations meet regulatory, audit, and quality assurance standards.
    • Establish and maintain robust, audit-ready documentation aligned with industry best practices.
  • Cross-Functional Collaboration
    • Partner across Fraud Risk, Product, Technology, and Customer Experience teams to enhance processes and drive end-to-end outcomes.
    • Lead and influence change management initiatives supporting fraud and AI transformation programs.
  • Operational Governance
    • Oversee multiple lines of business and ensure standardized, scalable processes.
    • Develop and maintain agent- and site-level performance reporting frameworks to support decision-making.
  • Additional Responsibilities
    • Travel (domestic and international) to support vendor oversight and operational alignment.
    • Perform other duties as required.
Qualifications & Skills
  • Experience
    • 5+ years of experience in fraud and disputes and/or customer operations (end-to-end). College degree preferred.
    • Hands-on experience deploying or working with AI/GenAI tools, automation, or data-driven workflows in an operational setting.
    • Proven track record managing global/vendor-based contact center operations.
    • Strong knowledge of Reg E, Reg Z and card network dispute rules (Visa, M/C, & American Express).
    • Proven ability to manage high-volume, deadline-driven operations.
    • Experience with audit/compliance environments
  • AI & Data Capabilities
    • Demonstrated ability to identify, prioritize, and implement AI-driven opportunities within operational environments.
    • Strong proficiency in data analysis, performance reporting, and insights generation (Tableau, Snowflake, or similar platforms)
  • Leadership & Execution
    • 3+ years proven success leading and developing teams within large, complex organizations.
    • Strong project and change management capabilities, with experience delivering transformation initiatives.
    • Ability to operate effectively in a fast-paced, evolving, and technology-driven environment.
  • Core Competencies
    • Execute Excellence: Drives disciplined, high-quality operational delivery
    • Risk & Control Mindset: Prioritizes compliance and customer fairness
    • Strategic Thinking: Connects operational insights to broader business goals
    • People Leadership: Builds strong, accountable, and engaged teams
    • Continuous Improvement: Challenges status quo and drives transformation
    • Exceptional communication and stakeholder management skills.
    • Strong business judgment and decision-making under uncertainty.
    • Deep commitment to customer experience and continuous improvement.
    • High level of adaptability, agility, and ownership.
Preferred
  • Fraud & Disputes Management
  • Experience implementing GenAI-assisted investigation tools, case summarization, or agent copilots.
  • Exposure to AI governance, model risk, or regulated AI deployment frameworks.
  • Demonstrated ability to bridge business and technical teams to deliver operational AI solutions.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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