MCCU is hiring a Fraud Coordinator! Click the link below to review the complete job description.
Ideal Candidate:
You'll love this role if you're someone who enjoys solving complex problems, identifying risks before they become losses, and helping protect both members and the Credit Union from fraud. You're naturally analytical, detail-oriented, and confident making decisions in situations that require sound judgment. You enjoy collaborating with others, sharing your expertise, and continuously improving processes to stay ahead of emerging fraud threats.
- Service: Provides responsive guidance and support while minimizing member impact during fraud investigations.
- Attention: Maintains exceptional accuracy in investigations, case documentation, reporting, and regulatory compliance.
- Pride: Takes ownership of fraud operations, investigations, and recommendations while ensuring timely, effective outcomes.
- Value: Identifies opportunities to strengthen controls, reduce fraud losses, and improve operational effectiveness.
- Advocate: Shares knowledge, supports teammates, and promotes consistency across fraud prevention efforts.
- What You Bring to the Role
- Three to five years of fraud prevention, fraud investigation, compliance, risk management, or related financial institution experience
- Experience handling complex fraud cases across multiple channels preferred
- Graduation from an accredited senior high school or equivalent or GED
- Relevant fraud certifications such as CFE, AFI, or card-network dispute training are a plus
- Strong investigative, analytical, and decision-making skills
- Working knowledge of fraud regulations, payment systems, and fraud prevention controls
- Strong communication and coaching skills with the ability to influence and guide others
- Ability to handle sensitive information with professionalism, discretion, and confidentiality
- Exceptional attention to detail and organizational skills
A Preview of What Joining Us as a Fraud Coordinator Looks Like
The Fraud Coordinator serves as the Credit Union's primary subject matter expert for fraud prevention, investigations, and risk mitigation. This role oversees fraud monitoring activities, investigates complex fraud cases, identifies emerging fraud trends, and recommends improvements that strengthen the Credit Union's fraud prevention program.
Fraud Coordinators work closely with internal departments, external partners, and regulatory stakeholders to reduce risk exposure, maintain compliance, and support operational excellence. This role also provides guidance and technical leadership to Fraud Specialists while promoting consistency, quality, and accountability across fraud-related processes.
The Impact Behind This Role
- Protect members and the Credit Union from fraud losses through effective detection and investigation efforts.
- Strengthen fraud-prevention controls and reduce organizational risk.
- Improve consistency, quality, and compliance across fraud operations.
- Support staff development through coaching, training, and technical guidance.
- Provide meaningful reporting and insights that help leadership make informed risk decisions.
- Identify emerging fraud trends and recommend proactive solutions to mitigate future threats.
To learn more about our company, culture, and the benefits we offer, please click here.
Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.
MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.
All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.