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Axial Fan Field Service Engineer

Springfield, MA · On-site

$62K - $83K/yr

Direct fan experience preferred. Qualifications / Responsibilities * 5 years of experience working with rotating equipment. * Required to travel 10-12 weeks annually. Potential for some international ...

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How much do fan experience jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for fan experience in the United States is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $20.67 per hour, depending on experience, location, and employer.

What is a Fan Experience job?

A Fan Experience job focuses on enhancing the enjoyment and satisfaction of fans at events, games, or entertainment venues. Responsibilities often include customer service, event coordination, and ensuring a seamless experience for attendees. This role may involve managing fan engagement activities, addressing concerns, and improving overall interactions with the brand or organization. Strong communication, problem-solving skills, and a passion for creating memorable experiences are essential for success in this field.

What are the primary day-to-day responsibilities in a Fan Experience position?

In a Fan Experience role, your daily tasks often include greeting fans at events, assisting with wayfinding, responding to questions or concerns, and helping to resolve issues promptly to ensure guest satisfaction. You may also coordinate pre-event preparations, manage VIP or group experiences, and work closely with ticketing, security, and concessions teams to deliver seamless service. Additionally, gathering feedback and supporting event improvements are common aspects of the job. The role is fast-paced and collaborative, providing opportunities to make a direct impact on the overall enjoyment of fans at games, concerts, or special events.

What are the key skills and qualifications needed to thrive in the Fan Experience position, and why are they important?

To thrive in a Fan Experience role, you need strong customer service skills, event management knowledge, and familiarity with hospitality best practices, often supported by relevant work experience or a degree in sports management or a related field. Experience using ticketing platforms, CRM systems, and event management software is typically required. Excellent communication, problem-solving, and adaptability are soft skills that help you excel, especially when engaging with diverse audiences and resolving issues quickly. These skills are key to creating positive, memorable experiences for fans and ensuring the success of live events or sporting activities.

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Fan Experience jobs near you
Infographic showing various Fan Experience job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,288 per year, or $18.9 per hour.

Cosmic Takeover Tour- Fan Experience Specialist

AEG

Worcester, MA • On-site

$15/hr

Full-time

Posted 26 days ago

Job description

Overview
Collegiate Baseball Experience, LLC., combines competitive sports and entertainment to deliver a one-of-a-kind fan experience through its innovative portfolio of teams - including the Tri-City Chili Peppers of the Coastal Plain League, their alter-ego Chili Peppers, and the Cosmic Chili Peppers and GlowMojis of the Cosmic Sports League.
As Fan Experience Specialist with our team during the Cosmic Tour, you'll play a vital role in creating memorable, high-energy memories for fans across all touchpoints. This hands-on position blends merchandise operations and marketing support. You'll help manage merchandise setup and sales and bring the Cosmic Tour's vibrant, otherworldly atmosphere to life at each game.
Working alongside the Chili Peppers' front office and marketing teams, you'll gain firsthand insight into how a fast-paced sports and entertainment organization connects with fans, strengthens its brand, and delivers a truly cosmic ballpark experience.
We are seeking high-energy Fan Experience Specialists to join our team for the upcoming Cosmic Tour. This is a hybrid role that combines merchandise operations, retail sales, and brand activation. You will be responsible for ensuring fans have a seamless experience while purchasing "Cosmic" gear.
This position offers a unique "behind-the-curtain" look at how a modern sports organization executes large-scale, viral events.
Why Join Us?
We pride ourselves on being a premier launching pad for careers in sports and entertainment. We don't just hire staff; we build a community of professionals. In fact, many of our current full-time staff started their journey with us as interns. Joining the Cosmic Tour is more than a weekend gig-it's a foot in the door with an organization that historically promotes from within and values long-term talent development.
Key Responsibilities
Merchandise Operations: Execute the setup, organization, and breakdown of cosmic-themed merchandise booths.
Sales & POS Management: Facilitate transactions for Cosmic apparel and collectibles using our Point of Sale (POS) system.
Inventory Control: Support real-time inventory tracking to ensure high-demand items remain stocked during peak hours.
Fan Engagement: Act as a brand ambassador, proactively interacting with fans, answering product questions, and enhancing the "Cosmic" atmosphere.
Candidate Requirements
High Energy: A vibrant, positive personality that matches our "Cosmic" brand.
Communication: Exceptional interpersonal skills and the ability to engage with a diverse fan base.
Multitasking: Ability to remain detail-oriented and organized in a fast-paced, high-volume environment.
Experience: Previous customer service or retail experience is preferred but not required.
Position Logistics
Schedule: This is a weekend-only engagement for the tour stop in Worcester, MA on July 30th, 31st and August 1st.
Compensation: The hourly wage for this tour stop is $15/hr.
Travel: This is a local-hire or travel-at-will position. Applicants are responsible for all personal travel and lodging expenses.
Professional Growth: You will work directly alongside the Cosmic front office staff and marketing leadership, gaining valuable experience in sports management and event production.
Are you ready to join the most electric tour in baseball? Apply today to help us bring the glow to the fans!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
  1. Would you be seeking this position for general experience or college credit?

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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