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Fan Experience Jobs (NOW HIRING)

AEG

Fan Experience Manager

Atlanta, GA · On-site

Fan Experience Managers operate with elevated autonomy and direct accountability, serving as the primary day-to-day leaders for the Fan Experience department. Each manager owns a primary specialty ...

AEG Presents

Fan Experience Intern

Tulsa, OK

$13 - $17.25/hr

Fan Experience Intern WEP Position Type: Internship - For College Credit Hours Only Semester or Year-Long Location: On-Site Overview of FC Tulsa (FCT) FC Tulsa (FCT) is seeking a Fan Experience ...

AEG

Fan Experience Intern

Tulsa, OK · On-site

$12.75 - $17.25/hr

Fan Experience Intern WEP Position Type: Internship - For College Credit Hours Only Semester or Year-Long Location: On-Site Overview of FC Tulsa (FCT) FC Tulsa (FCT) is seeking a Fan Experience ...

Inter Miami CF LLC

Manager, Fan Experience

Miami, FL

Description The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF's core supporter community, "La Familia," serving as a key connection point between the Club and its ...

Inter Miami CF

Manager, Fan Experience

Miami, FL · On-site

Job Type Full-time Description The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF's core supporter community, "La Familia," serving as a key connection point ...

Dairy Queen

Fan Experience Squad

Ferndale, WA

$17.15/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders not only in the Dairy Queen system, but in the industry through our pride and commitment to constant ...

AEG

Fan Experience Lead (Part-Time)

San Antonio, TX · On-site

The Fan Experience Lead is responsible for supporting and implementing departmental standards across the Fan Experience staff during all events. They will engage directly with fans and collaborate ...

AEG

Fan Experience Seasonal Representative

Kansas City, MO · On-site

$13.75 - $17.50/hr

Fan Experience Reports to: Manager of Fan Experience Status: Seasonal, Hourly JOB SUMMARY: Entry-level position responsible for fielding incoming communication for the Fan Experience Department.

kccfc

Fan Experience Seasonal Representative

Kansas City, MO · On-site

$13.75 - $17.50/hr

Fan Experience Reports to: Manager of Fan Experience Status: Seasonal, Hourly JOB SUMMARY: Entry-level position responsible for fielding incoming communication for the Fan Experience Department.

AEG

Fan Experience & Promotions Intern

Cleveland, OH · On-site

Focuses on enhancing the in-stadium experience and driving fan engagement throughout matchday. Responsibilities: * Execute pre-game and in-game promotions * Coordinate giveaways, contests, and ...

Dairy Queen

Fan Experience Squad-DQ

Lynden, WA

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders not only in the Dairy Queen system, but in the industry through our pride and commitment to constant ...

Dairy Queen

Fan Experience Squad-DQ

Bellingham, WA

$19.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders not only in the Dairy Queen system, but in the industry through our pride and commitment to constant ...

Dairy Queen

Fan Experience Squad-DQ

Bellingham, WA

$19.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders not only in the Dairy Queen system, but in the industry through our pride and commitment to constant ...

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How much do fan experience jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for fan experience in the United States is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $20.67 per hour, depending on experience, location, and employer.

What is a Fan Experience job?

A Fan Experience job focuses on enhancing the enjoyment and satisfaction of fans at events, games, or entertainment venues. Responsibilities often include customer service, event coordination, and ensuring a seamless experience for attendees. This role may involve managing fan engagement activities, addressing concerns, and improving overall interactions with the brand or organization. Strong communication, problem-solving skills, and a passion for creating memorable experiences are essential for success in this field.

What are the primary day-to-day responsibilities in a Fan Experience position?

In a Fan Experience role, your daily tasks often include greeting fans at events, assisting with wayfinding, responding to questions or concerns, and helping to resolve issues promptly to ensure guest satisfaction. You may also coordinate pre-event preparations, manage VIP or group experiences, and work closely with ticketing, security, and concessions teams to deliver seamless service. Additionally, gathering feedback and supporting event improvements are common aspects of the job. The role is fast-paced and collaborative, providing opportunities to make a direct impact on the overall enjoyment of fans at games, concerts, or special events.

What are the key skills and qualifications needed to thrive in the Fan Experience position, and why are they important?

To thrive in a Fan Experience role, you need strong customer service skills, event management knowledge, and familiarity with hospitality best practices, often supported by relevant work experience or a degree in sports management or a related field. Experience using ticketing platforms, CRM systems, and event management software is typically required. Excellent communication, problem-solving, and adaptability are soft skills that help you excel, especially when engaging with diverse audiences and resolving issues quickly. These skills are key to creating positive, memorable experiences for fans and ensuring the success of live events or sporting activities.

More about Fan Experience jobs
What cities are hiring for Fan Experience jobs? Cities with the most Fan Experience job openings:
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Fan Experience jobs near you
Infographic showing various Fan Experience job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,288 per year, or $18.9 per hour.

Fan Experience Manager

AEG

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Job description

Reporting to the Director of Fan Experience, the Fan Experience Manager serves as a key leader in delivering the Hall's day-to-day guest experience by leading the team, setting the tone for hospitality excellence, and owning operational outcomes across assigned specialty areas.
Fan Experience Managers operate with elevated autonomy and direct accountability, serving as the primary day-to-day leaders for the Fan Experience department. Each manager owns a primary specialty area and carries rotating Manager on Duty (MOD) responsibilities based on operational need. While each manager leads and owns their specialty, the department is intentionally designed for fluidity. Managers are expected to actively support one another across all specialty areas and may transition between specialties over time to build collective depth, shared expertise, and the versatility to lead across the full fan experience. The ideal candidate is self-motivated, enthusiastic, and possesses an outgoing, guest-focused approach. This individual is someone who acts with sportsmanship, leads from the front, and makes game-changing plays for the fans and team members they serve.
We hold ourselves to the highest standard of guest experience excellence - the kind found in the world's most admired hospitality, entertainment, and service organizations. Our Fan Experience Managers are expected to bring that same intentionality, warmth, and care to every interaction at the Hall.
Role, Responsibilities, and Key Performance Areas:
  • Deliver an exceptional, high-energy fan experience that reflects the Hall's mission to inspire and entertain.
  • Anticipate the expressed and unexpressed needs of every fan - resolving concerns with urgency and genuine care before they become larger problems (and empowering your team to do the same).
  • Serve as Manager on Duty (MOD) a minimum of two shifts per week, with frequency subject to operational need, overseeing front-of-house operations and resolving escalated guest and team member concerns with calm, confidence, and sportsmanship.
  • Recruit, train, and develop team members to consistently deliver a welcoming, engaging, and informative fan experience.
  • Implement and reinforce the Hall's service standards with a focus on offensive hospitality, personal engagement, and creating moments that fans will remember long after they leave.
  • Foster a servant-leader culture - empower your team to take ownership, act with integrity, and make game-changing plays for every fan they serve.
  • Intentionally create surprise and delight moments that build lasting loyalty to the Hall, its stories, and its mission.
  • Proactively identify issues, or potential issues, and bring forward reasonable solutions in a timely manner.
  • Partner closely with fellow Fan Experience Managers and the Director to ensure consistent operations and guest experience across all areas of the Hall; working cross-functionally with internal partners across Operations, Sales, Events and Marketing to ensure smooth, integrated day-to-day operations.
  • Track team performance, guest feedback, and daily attendance metrics - report trends and recommend improvements to the Director.
  • Manage daily and weekly staffing levels based on attendance patterns, peak periods, and special events while maintaining operational efficiency.
  • Provide daily operational results and contribute to the Hall's KPI objectives.
  • Other duties as assigned.

Specialty Groups:
  • Specialty Group 1: Experience and Training

o Overall fan experience ownership across the attraction floor
o Monitoring and responding to guest reviews and feedback
o Designing and delivering hospitality and service training programs
o Team member development, coaching and performance management
o Scheduling and deployment of the Playmakers employee group
o Events liaison - coordinating internal and external event logistics
  • Specialty Group 2: Ticketing and Sales

o Ventrata ticketing platform ownership and daily operations
o Cash room and badge management
o Box office and membership sales - meeting organizational acquisition goals
o Team member development and performance coaching with the Fan Relations employee group
o Groups liaison - managing group sales inquiries and fulfillment
o Ticket and tour request coordination
  • Specialty Group 3: Membership Services

o Membership fulfillment operations and accuracy
o CRM data management and integrity
o Planning and execution of member events
o Membership renewal campaigns and retention strategies
o Membership communications and newsletter production
o Supporting member acquisition and on-site solicitation efforts in partnership with the Director
Knowledge, Skills, Attributes and Abilities:
  • Proven track record of managing frontline teams and delivering outstanding guest service at a premium hospitality standard
  • Strong leadership and team-building skills with the ability to manage scheduling, reporting, and cross-functional coordination without close supervision
  • Enthusiastic and approachable with exceptional interpersonal communication skills
  • Able to stay calm under pressure, manage conflict constructively, and make sound decisions in a fast-paced environment
  • Experience with ticketing systems, CRM platforms, or point-of-sale operations preferred
  • Demonstrated success in membership sales, group sales, or guest conversion programs preferred
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Must be creative, detail-oriented, possesses a strong work ethic, and be willing to learn
  • Able to clearly communicate Hall content, history, and interactive technologies to guests and team members alike
  • Available to work weekends, variable shifts, and holidays as required by the attraction's operating calendar

Education & Experience:
  • Bachelor's degree in Hospitality, Communications, Business or a related field preferred
  • Minimum 2+ years of supervisory experience in a high-traffic, guest-facing environment such as a museum, attraction, sports venue, or hospitality operation preferred

Atlanta Hall Management, Inc. operates the national College Football Hall of Fame which was established by the National Football Foundation in 1951 to immortalize the greatest players and coaches as role models to inspire future generations and preserve the rich history and traditions of the game. Relocated to Atlanta in 2014, the non-profit organization focuses on its mission to inspire and entertain by celebrating the passion, traditions and legacy of college football and its greatest players and coaches and provides visitors with a highly immersive, interactive and engaging experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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